HSBC Bristol Complaint handler (contractor)
Complaint Handler (Former Employee) – Bristol – 10 March 2019
I have worked as a complaint handler in Bristol for six months. I desperately needed to move from my old job onto a new one so I accepted a contracting position as a complaint handler. Pros: free coffee and water, central new open office, quite helpful ok managers overall, you can take holiday when you want as they are not paid, the wage was ok, the job was quite interesting, flexi time Cons: unpaid holidays, unrealistic targets up to the point that you have to pull in many unpaid hours, insufficient training to do everything they want you to, senior manager does not care and does not even say hi to you after they called out a meeting to 'get to know you', no real career progression, good effort is not rewarded and bad behaviour is not always punished depending on the person. Feedback can be overwhelming sometimes. You have to take 2 weeks compulsory unpaid leave as HSBC policy which is not mentioned during the recruitment process. You have to do their training despite not being considered a member of staff.
As I worked as a contractor my experience might have been different than the one of an actual HSBC employee. Overall, if that was my first job it would have been ok. However I believe it is quite a frustrating job if you have had full time jobs before, especially as career progressions are not really possible for a contractor. During my time there I saw so many people leaving either to a new job or because they were fired
The job was quite interesting but I had to leave as I was doing too much overtime.
Free coffee and water, central new open office, can take holidays when you want, flexi time depending on department, quite interesting job
unpaid holidays, targets and unpaid hours, insufficient training, senior manager does not even say hi to you after they called out a meeting to 'get to know you', no real career progression, good effort is not rewarded and bad behaviour is not always punished, feedback can be overwhelming, 2 weeks compulsory unpaid leave as HSBC policy, you have to do their training despite not being considered a member of the staff