HSBC Employee Reviews

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1.0
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Dreadful
Customer Service Representative (CSR) (Former Employee) –  Leeds, West Yorkshire18 January 2019
Dont get sucked into this appalling organisation, unless you want your brains removing.
Pay is VERY low for shift work..
Only 2 days holiday at Christmas if your lucky.
BANK holidays none existent. unless you are well favoured.
Too much favouritism from managers..
Very poor management. Team leaders are ok but anyone higher is full of their own importance.
Never enough staff, have to work after hours to clear queues before you could go home...
Customers having to have long waits on the phone, then take it out on staff.
The 4 star rating is a joke. Anything above 2 stars is written by managers to get their rating up.
Oh yes and UNITE the union here is absolutely useless, it achieves nothing for the employees.
Pros
Warm office in winter.
Cons
Everything Else
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3.0
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focused on profit only
Pricing Manager (Former Employee) –  Stirling14 January 2019
staff given little or no scope for advancement . non conected management structure, interest in profit and share price only , good work life balance but blame culture exixted.
Pros
good work life balance
Cons
profit focused
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3.0
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Very supportive
People Experience (Former Employee) –  Hamilton, BM14 January 2019
HSBC is one of the best places I have worked with the most supportive environment.
There is so much in terms of progression within HSBC Scotland.
Your career journey can be whatever you choose to make it.
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5.0
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Great Place to work
Business Analyst (Former Employee) –  London14 January 2019
Mind you, this is a big and complex bank and it is always open to change to keep pace with the fast-moving world of financial services. The business is less complex compared to bulge bracket IB but the size adds to the complexity. The work culture is balanced and people are given ample opportunities to grow and develop.
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3.0
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great place to work
Branch Liaison Officer (Former Employee) –  Hemel Hempstead11 January 2019
Call centre is now closed, but was a good place to work. Incentive driven with many targets set. Was fast paced, great atmosphere, good work/life balance
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1.0
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Con the customer and get treated with no respect
Customer Service Advisor (Former Employee) –  Norwich, Norfolk11 January 2019
Manager was the most rude person I’ve ever encountered, I complained internally and externally but it was ignored.

Training is so lengthy but completely useless when in branch as it’s just a sales job that can’t be called such because of HSBC’s legacy of fraud

Seeing customers in massive unmanaged queues, short staffed and unappreciated

Make a mistake and it’s made into a massive deal, pay is poor, benefits are good but you cannot afford to have this out of your salary, so perks for higher ups really

Colleagues are generally back stabbing, sales driven monsters, no help from them unless it’s attached to something they want - MONEY

Avoid, it will drain your soul or turn you into the devil
Pros
Sales job, strict targets
Cons
Poor pay, management are a joke, no support
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5.0
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Changing times at HSBC
Head of Change Management GBM (Former Employee) –  London, Greater London7 January 2019
I worked within IT for the Global Banking and Markets divisions HSBC up to and during the transformation to DevOps methodologies.

Management of such a large organisation is disparate but within the GBM division it is possibly more dynamic than the rest of the organisation leading to faster decision making and the opportunity to effect change that is visible to the end user and ultimately HSBC's clients.

The best part was the challenge of working with the different asset class development and support teams to smooth the introduction of IT change into a complex and demanding environment.

Worst part was the support tooling that because of historic configuration had become unsuitable for a faster way of working under DevOps and Agile.

There are great facilities at the Head Office including a large canteen, several coffee shops, a large gym.
Pros
Facilities, career progression
Cons
Can be slow to change
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5.0
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Good place to work
Contract Business Analyst/Project Manager (Former Employee) –  London, Greater London2 January 2019
I thoroughly enjoyed working at HSBC and my time there only ended because my Contract expired. Good people, good work, good working culture. Good all over!
Pros
Remuneration, good management, good quality work
Cons
My contract ended!
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1.0
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Avoid like the plague
Senior Bank Support Clerk (Current Employee) –  Worcester30 December 2018
No training, poor and unprofessional middle management and a hotbed of favouritism. Not what you would expect a bank to be. Salary very average and very much expected for very little in return.
Pros
Good pension
Cons
Everything else
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5.0
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Excellent Organisation
Business Analyst (Current Employee) –  Birmingham, West Midlands12 December 2018
Amazing work / life balance
Plethora of opportunities for upwards / sideways move in major locations around the world
Challenging project work
Helpful management
Support for continued growth
Many opportunities to grow network
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5.0
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Professional work place and supportive team.
Customer Service Representative (Former Employee) –  England6 December 2018
Opening different types of bank accounts,answering customers questions and fullfilling their needs, meeting the set targets.I learnt multitasking, different type of office tasks.
Excellent and understanding management, professional work place.Working is much fun with people with different back grounds.
Hardest part of the job is when I do not have much to do because busy environment makes time go fast.
Most enjoyable part of the job is making people happy when they come to me with hope that their problem will be sorted or they will get what they need.
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2.0
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Pretend to be afraid, very afraid
Customer Service Agent (Former Employee) –  Hamilton, South Lanarkshire4 December 2018
HSBC Hamilton has a pleasant training system, but appears to have forgotten to train managers, so although it should be a nice place to work, it is not. Apply if you are willing to role play deep insecurity and fear. Prepare to respond to threats as if they mean something. Attend a drama class to prepare yourself for your performance. Do not let on to anyone that you feel at all relaxed.
Pros
hours
Cons
manager
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5.0
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Productive Fun Place , Best Place to work
Financial Planning Manager (Former Employee) –  Bangalore Urban, Karnataka3 December 2018
Typical day at work : Fun Filled , lot of learning , end day with smiles

Learning : Financial Planing , Interpersonal skills , Investment Banking

Management : Friendly and watchful

Hardest Part : Risks

most enjoyable part : Training , perks and Incentive
Pros
Incentives
Cons
Audit
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3.0
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Falling at final hurdle
Senior Business Analyst - Financial Crime Risk (Current Employee) –  Park Street, London1 December 2018
My experience has generally been very positive, however they decided to spontaneously reduce all contractors rates by 5% without any explanation or apology for doing so less than three months to go in the year. This also equated over the course of a year (including bank holidays) working a four day week. This soured what would have been a very enjoyable 3 year contract and left a bad taste in a lot of contractors mouths and has resulted in many individuals looking for other contracts because the feeling was the senior management could not be trusted.
The culture is quiet. It is not a vibrant workplace which is not necessarily a bad thing but it generally doesn't support the gelling of individuals in a workplace.
Altogether a pleasant if not necessarily a warm place to work. Enjoyment in a role will depend largely on your immediate and senior management the quality of which could be decided on a coin toss.
Pros
Flexible working
Cons
Untrustworthy management
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4.0
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Good work life balance, great advancement
Digital Release Manager/Project Manager (Current Employee) –  Leeds, UK1 December 2018
Good work life balance, great advancement. If you are willing to work hard you will go far.

You should try to change roles every couple of years for best learning/advancement. It is easy to get comfortable in a role and get stuck.
Cons
Heirarchical structure. Huge byzantine organisation.
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1.0
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Horrible management , repetitive
Call Centre Agent (Former Employee) –  Hamilton, South Lanarkshire29 November 2018
Horrible place to work management talk about employees behind their back , lack of communication, expections are not set to what the job really holds , expected to know everything after training long shifts
Pros
Salary
Cons
Everything
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5.0
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diversity
Business Support Manager (Former Employee) –  london canary wharf28 November 2018
It has an enormous cultural bouquet of people and that make is so fun and interesting to work as there is so much to learn from each other culture.
The hardest part of the work was the traffic for meetings and conferences as HSBC is a global company and the time difference always caused extra working hours.
I have learned how to deal with pile of work under pressure while working for HSBC in every country as it has the most in detailed regulation and governance.
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4.0
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Well organised
Operations (Former Employee) –  London27 November 2018
When I worked there the systems were great, structure of teams and jobs was well thought out and the company had a great intranet simple and able to standardise and unify different areas.

Pay is below average, not enough recognition for employees, benefits could do better
Pros
Good company intranet, well developed systems
Cons
Pay, benefits
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3.0
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pros and cons to each side of the business
Customer Service Advisor (Former Employee) –  Swansea27 November 2018
personal banking - lots of support,development opportunities not big ones but small steps better than no steps. your daily life can be made a lot easier simply by your manager and team, most of the staff really friendly and mangers are helpful and knowledgable. pretty good with helping with shift swaps or working back hours for any last minute problems that may cause you to miss work or be late etc. most calls pretty straight forward all depends on what shift your on. evening you tend to find more internet banking related calls and querires regarding statements, in the day just be quick and efficient with customers as that's all they want.
business banking- very little support from managers and trainers, you don't actually use any of the systems in training then are thrown onto the floor without even having used any live systems and are expected to take call after call with one support between 12-14 staff. managers are young some great others not. senior staff only concerned with figures and nothing else. so two sides of the business and wouldn't recommend going into business banking.
also the lady who does sickness is like a murder investigator and wants every detail, she also gives ridiculously stupid advice when your ill.
Pros
team commeradary, coffe and drinks, free fruit and lots of shopping stalls events and progression.
Cons
senior management. support
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4.0
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Great to work for my first Bank
Cloud Services Project Manager (Former Employee) –  London26 November 2018
Creating Architectural and Cloud operating Model documents

I would have preferred more meetings and not the occassional meeting

Maturing as they went

Some management dificiencies

Creating Architectural and Cloud operating Model documents
Pros
Great Cloud opportunity in a major Bank
Cons
Not enough meetings
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