Collections Agent (Former Employee) – Birmingham, West Midlands – 16 April 2018
The contact centre (collections) in Birmingham has team leaders that are really unprofessional. They have been with the company for a very long time and tend to target new members that join the company. They also are very tactful with the way they review people's performance and try to ruin people's chances of progression.
On the other hand HSBC as an employer is good overall. There are a lot of opportunities available that include additional training and internal progression within the company. However team leaders do tend to ruin things for staff and there are a lot of turnover due to this.
The job itself is quite easy to grasp but this can get difficult due to the workplace culture and unfair treatment. Customers are not so bad to speak to as there are a lot of options available to help them as an agent.
HSBC Birmingham contact centre would improve if team leaders are replaced with fresh people rather than keeping team leaders in the same position where they have been fermenting in their role for several years.
The hardest part of this job was not the actual calls, but dealing with problematic team leaders.
Stable position, pay increase every year based on review, additional training provided by company
Customer Due Diligence Manager (Current Employee) – Birmingham – 14 April 2018
Work life balance is good but thecmanagement and decisions are taken with out including the employees so it causes confusion among the employees. Career progression is possible but the guidance for the same from the team managers is poor.
Data Entry Clerk (Former Employee) – Sheffield, South Yorkshire – 12 April 2018
I worked there temporarily on several occasions and was able to gain varied experience in my administrative role that included data input, document/mail handling, printing and telephone work.All this has proved useful in seeking employment since. My manager was friendly and as attentive as possible to myself and my colleagues. The other staff members were also friendly. The premises and facilities were obviously employee centred which made for a pleasant work environment. I was supplied with a fantastic and thorough reference on completion of my time there.
Events Coordinator/ PA to Head of Department (Former Employee) – Leicester City Centre, Leicestershire – 2 April 2018
Great place to work, great management. However a very pressured environment. I gained a lot of experience while working there, great career progression but with progression came a of pressure which I suppose is natural. Overall great place to work, they look after their staff.
PMO Lead / Service Delivery Lead (Former Employee) – London, Greater London – 24 March 2018
A typical day at work would start with priortising the work duties that need to be performed. An example would be to review emails, attend or chair conference calls and organise meetings, Most enjoyable part of the job is to communicate with the teams and discuss what needs to be achieved during the course of the week and then go onto plan the days. How to improve processes is what I love most about my work as excel spreadsheets/pivots can help to analyse data fast. Writing process docs is enjoyable. I love to streamline existing processes. I love training the team in house to use excel. The hardest part of the job is often to hold meetings with senior executives as they are busy people but building relationships with them helps to build bridges.
M&A at HSBC is consistently underpaid and lots of work
Vice President (Former Employee) – London – 22 March 2018
- Typical day can range from 9am-8pm or well past midnight/sometimes all night as with all M&A jobs - M&A is not the strategic focus of the bank so the group is consistently underpaid and overworked (all M&A jobs require lots of work) - Key is to find the right small team to work with and work with those people/lead MD consistently
Customer Experience Manager (Forex) (Former Employee) – London and North England – 21 March 2018
Utilise HSBC forex products and services to improve internal and external customers’ journey experience. Formulate training modules for HSBC’s forex products, as well as arrange training and development programmes for new wealth managers and support staff to boost their performance. Enhance business performance and revenue by uncovering customer improvement and business development areas through forex insight analysis.
Manager (Current Employee) – United Kingdom – 20 March 2018
HSBC is okay to work at, good for working from home, flexible working arrangements if needed. Management is pretty poor though and there is a poor culture which has been fostered through disconnect and lack of trust for management. Pay is also shockingly low as well unless you work in London and also few development opportunities outside Birmingham and London.
Business/Solutions Analyst (Current Employee) – London – 17 March 2018
Typical big 5 UK bank. Resistant to change, makes job interesting and challenging. A lot of political maneuvering at top management levels, can make budgetary matters convoluted. As a contractor expected to deliver to time scales, so occasionally long hours, but conversely quiet times too.
flexible attitude to work hours and location
occasional long hours, internal politics can cause frustration.