HSBC Employee Reviews

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Productive and fun
Capital Management (Current Employee) –  London16 April 2018
Challenging, keep you on your toes and informed with market and regulation.
A good place to progress learn and enjoy at the sametime.
People's achievements are celebrated open heartedly
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Awful management
Collections Agent (Former Employee) –  Birmingham, West Midlands16 April 2018
The contact centre (collections) in Birmingham has team leaders that are really unprofessional. They have been with the company for a very long time and tend to target new members that join the company. They also are very tactful with the way they review people's performance and try to ruin people's chances of progression.

On the other hand HSBC as an employer is good overall. There are a lot of opportunities available that include additional training and internal progression within the company. However team leaders do tend to ruin things for staff and there are a lot of turnover due to this.

The job itself is quite easy to grasp but this can get difficult due to the workplace culture and unfair treatment. Customers are not so bad to speak to as there are a lot of options available to help them as an agent.

HSBC Birmingham contact centre would improve if team leaders are replaced with fresh people rather than keeping team leaders in the same position where they have been fermenting in their role for several years.

The hardest part of this job was not the actual calls, but dealing with problematic team leaders.
Pros
Stable position, pay increase every year based on review, additional training provided by company
Cons
Team leaders are not professional
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Great People and good international company
Product Manager (Former Employee) –  London, Greater London16 April 2018
Good development opportunities
Slow processes and long wait to see projects materialise
Regulation and risk adverse is the harder part
Good Culture depending on which team you are in
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Productive and non engaging
Customer Due Diligence Manager (Current Employee) –  Birmingham14 April 2018
Work life balance is good but thecmanagement and decisions are taken with out including the employees so it causes confusion among the employees.
Career progression is possible but the guidance for the same from the team managers is poor.
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not been there in a a number of years
HSBC Premier Mortgage Manager/Team manager (Former Employee) –  Edinburgh, City of Edinburgh12 April 2018
HSBC will always be the employer i wish i had never left. the treat there staff well pay you fair and do what they say they will all management where amazing and supportive
Pros
good management
Cons
big company so lots of change
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Great Experience
Data Entry Clerk (Former Employee) –  Sheffield, South Yorkshire12 April 2018
I worked there temporarily on several occasions and was able to gain varied experience in my administrative role that included data input, document/mail handling, printing and telephone work.All this has proved useful in seeking employment since. My manager was friendly and as attentive as possible to myself and my colleagues. The other staff members were also friendly. The premises and facilities were obviously employee centred which made for a pleasant work environment. I was supplied with a fantastic and thorough reference on completion of my time there.
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Typical Call centre environment
Sales and Service executive (Former Employee) –  Hemel Hempstead7 April 2018
I worked here for 10 years. The job gave me great work experience and the time off i needed to raise a family. I gained a great deal from this job including FCA compliance procedure etc.
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Good work life balance/poor management
Analyst (Current Employee) –  8cs6 April 2018
Good work life balance/poor management, culture is slow moving and bureaucratic. Some smart people but some people riding off others success.
not much of a social scene
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Good company to work for
Operations Team Leader (Temporary position) (Former Employee) –  Redditch, Worcestershire5 April 2018
Interserve look after there staff, plenty of training and opportunities to be had. There are so many contracts and different job roles to be had within Interserve.
Pros
Close to Home
Cons
Parking
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Lots of opportunities
Events Coordinator/ PA to Head of Department (Former Employee) –  Leicester City Centre, Leicestershire2 April 2018
Great place to work, great management. However a very pressured environment. I gained a lot of experience while working there, great career progression but with progression came a of pressure which I suppose is natural. Overall great place to work, they look after their staff.
Pros
Good benefits, great company
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productive
Customer Service Officer/Front office staff (Current Employee) –  London, Greater London1 April 2018
its a good company to work for, its flexible, you can choose to work full time or part time. the salary is competitive and you get a yearly bonus which depends on how you perform
Pros
good working environment
Cons
no cons
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Banco de inversión muy burocrático con una política muy conservadora
Client Setvices and collateral Manager (Current Employee) –  London31 March 2018
Unos e los valores de Hsbc es promocionar el work life balance.
Pros
Médico privado
Cons
Largas horas de trabajo
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Fast Paced
Customer Service Advisor (Current Employee) –  Hamilton, South Lanarkshire28 March 2018
Always expected to meet targets. Dont get prepared for what the job really holds. Job is constant and begins to get repetative. Lack of communication and false promises.
Pros
Good shifts and breaks
Cons
Expectations are not set
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Productive and satsifaction
PMO Lead / Service Delivery Lead (Former Employee) –  London, Greater London24 March 2018
A typical day at work would start with priortising the work duties that need to be performed. An example would be to review emails, attend or chair conference calls and organise meetings, Most enjoyable part of the job is to communicate with the teams and discuss what needs to be achieved during the course of the week and then go onto plan the days. How to improve processes is what I love most about my work as excel spreadsheets/pivots can help to analyse data fast. Writing process docs is enjoyable. I love to streamline existing processes. I love training the team in house to use excel. The hardest part of the job is often to hold meetings with senior executives as they are busy people but building relationships with them helps to build bridges.
Pros
Free lunches
Cons
Long hours
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Fun Workplace
Universal Banker (Current Employee) –  Bridgend22 March 2018
Lovely staff all willing to help the customers with all their queries and problems. A good day in work is helping everyone we see and everyone leaving happy.
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M&A at HSBC is consistently underpaid and lots of work
Vice President (Former Employee) –  London22 March 2018
- Typical day can range from 9am-8pm or well past midnight/sometimes all night as with all M&A jobs
- M&A is not the strategic focus of the bank so the group is consistently underpaid and overworked (all M&A jobs require lots of work)
- Key is to find the right small team to work with and work with those people/lead MD consistently
Cons
Long hours, highly political
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Toxic place
Regulated Client Manager (Former Employee) –  London, Greater London22 March 2018
My experience working at HSBC was bad and would never recommend working there to anyone. This was particularly bad in the few years before I left. It was a toxic and hostile environment to work in
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Good place to work for now and future career
Customer Experience Manager (Forex) (Former Employee) –  London and North England21 March 2018
Utilise HSBC forex products and services to improve internal and external customers’ journey experience.
Formulate training modules for HSBC’s forex products, as well as arrange training and development programmes for new wealth managers and support staff to boost their performance. Enhance business performance and revenue by uncovering customer improvement and business development areas through forex insight analysis.
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Flexible working but not much more than that
Manager (Current Employee) –  United Kingdom20 March 2018
HSBC is okay to work at, good for working from home, flexible working arrangements if needed. Management is pretty poor though and there is a poor culture which has been fostered through disconnect and lack of trust for management. Pay is also shockingly low as well unless you work in London and also few development opportunities outside Birmingham and London.
Pros
Working from Home
Cons
Low pay
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Large organisation
Business/Solutions Analyst (Current Employee) –  London17 March 2018
Typical big 5 UK bank. Resistant to change, makes job interesting and challenging.
A lot of political maneuvering at top management levels, can make budgetary matters convoluted.
As a contractor expected to deliver to time scales, so occasionally long hours, but conversely quiet times too.
Pros
flexible attitude to work hours and location
Cons
occasional long hours, internal politics can cause frustration.
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Overall rating

4.0
Based on 9,247 reviews
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3.9Work/Life Balance
3.8Salary/Benefits
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