Team-based workplace, with a busy environment
Working at H&M gave me plenty of customer service experience, as it is a very customer-facing role. The atmosphere amongst coworkers was almost always friendly and pleasant, and there was a definite sense of community amongst staff.
Given the nature of retail, it was often busy and fast-paced, and there was a considerable number of unpleasant customers to deal with, but this can only be expected in a retail role.
The management were generally lovely, very reasonable, friendly, and approachable, however there were a few questionable decisions which came from higher up in the company.
The hardest part of the job was working long hours on my feet, running around the shop, but the most enjoyable part of the job was definitely the team around me (and the discount!).