Grosvenor Casinos Employee Reviews

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1.0
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Management with no clue
Sous Chef (Former Employee) –  Plymouth, Devon16 April 2019
6 managers with no understanding on how to support a kitchen deliveries not taken by chefs to save company labour for greedy corporate owners. Absolute joke being given the choice of mantaining a job or refusing to sell out of date food to paying customers.
Cons
Management, menu
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2.0
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Cutbacks have ruined the company and the staff are paying the price
Employee (Current Employee) –  North East16 April 2019
Badly run when it comes to looking after the staff, lack of caring about the staff has been the downfall for Grosvenor with benefit cuts and no incentives to be loyal to a company that has taken everything (unsociable hrs premium rate-gone, meal allowance-gone, Xmas bonus-gone, even the easter eggs & Xmas selection boxes have now stopped-which were paid for out of the staff fund-gone) staff morale is very low with 90% looking for alternative employment.

The hard push to get customers to sign up to online gaming makes staff feel uncertain about the future of the club.

Staff rotas are very badly done with a lack of thought given to outside family life or staff requests, it's as if they deliberately want to upset staff by giving them the opposite of what has been requested.

Head office seems to be full of people that have not worked in casinos before and therefore lack the knowledge and experience of how casinos actually run.
Pros
free parking
Cons
low pay, no bonuses, lack of respect for staff, unsociable hrs, lack of casino experience at the top
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Stay away from this place!
Receptionist (Former Employee) –  Plymouth4 April 2019
It was a nightmare. I have worked there for 2 year and it was awful. The management have their favourites and doesn't matter how hard you work they will treat you like a subhuman(and I am not exaggerating at all). They make you feel worthless and stupid. I needed counseling after I quit.
Pros
None
Cons
Everything
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4.0
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Azienda veramente fornita su tutti gli ambiti
Croupier (Former Employee) –  Staffordshire3 April 2019
Azienda fondata su principi forti,personale qualificato e ambiete di lavoro eccezionale.
Pros
Ottimi i servizi delle cucina
Cons
Negativo il bar
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Sinking fast!!
Dogs body (Former Employee) –  Reading, Berkshire2 April 2019
Cuts,cuts,cuts Grosvenor have ripped the soul out of the casino.
Modern day slavery!!
Stay clear of the company unless you enjoy less pay, increased workload, lack of trust and loyalty and awful management if any.
Pros
A day off
Cons
Lots
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5.0
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Casino Receptionist
Receptionist (Former Employee) –  London, Greater London31 March 2019
Casino`s operate a shift pattern as they are 24 hr operation, so you will work unsocial hours and over weekends. depending on the shift you are on, It could be very busy or very quite. It is a customer facing job so you need to be freindly and welcoming. The casino is quite strict and a little regimental. The hardest part is dealing with drunk customers or upset ones. It you like meeting and dealing with people you will like this job.
Pros
Flexible working hours
Cons
un social hoyrs
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A sinking ship
Training Officer (Former Employee) –  Midlands and West22 March 2019
Once this company was great and a glamorous place to work now it can only be described as a medieval workhouse. The staff made my time and management try to do their best but head office are bent in destroying everything that Grosvenor used to be! Don’t bother wasting your time with them unless you want to be treated like a dog and your whole life revolve around the casino nothing else.
STEER WELL CLEAR
Pros
50% off food
Cons
Everything else
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3.0
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Good experience
Poker dealer/Bar staff (Former Employee) –  Swansea19 March 2019
Staff were good at adapting shifts to staff's needs, being a student, they listened to when I could and could not work.
However, rotas were posted last minute, and it can be a very stressful working environment due to the nature of the job.
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stay clear
Croupier (Former Employee) –  Dundee, Dundee City15 March 2019
If you are looking for a job where you get treated like rubbish then this is a job for you. Management like to treat you like a robot, expect you to put everything aside and put your job first even before your family. Wages are terrible and get worse every year, no bennifits for working night shift. no respect from management. no work/ home life balance. no room for progression and no job security. regardless of how much experience you have if you lose any money then you get penalised for not doing you job properly, never get a thanks for working over you hours. get left on tables for hours on end due to poor staffing levels. if your not one of the favourites then expect to do longer hours working and less breaks. favourites also get to take 30 minute breaks with no repercussions where others will be penalised for taking 21 minutes.
Pros
the team u work with below management level
Cons
everything
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3.0
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Busy London Casino
Casino Cashier (Former Employee) –  London13 March 2019
A 24hr busy casino with a wide variety of transactions.
Time management and excellent customer service skills required. An ability to work independently and communicate well as part of a team.
A disciplined methodical approach required to maintain high levels of accuracy while observing strict regulation and procedures.
Due to company restructuring, staff cuts have led to the difficulty in giving excellent customer care balanced with performing other duties required to be executed during the shift.
Pros
Good pay
Cons
Unsocialable hours
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Awful
Cleaner (Former Employee) –  Dundee, Dundee City11 March 2019
Worked as a cleaner, the supervisor has her favourite if she doesn't like you then she lies to management saying you are no good. Very immature for a grown woman, don't go down that road as you won't last, they will both make sure of that.
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4.0
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Great experience
Croupier/Inspector (Former Employee) –  Greater London3 March 2019
A fantastic place to work and I enjoyed my time here very much/
Pros
Fun
Cons
Antisocial hours
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2.0
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A Struggling Business
Compliance, Surveillance & Security Officer (Former Employee) –  London26 February 2019
The company is in a process of restructuring, whereby costs are being cut and no investments are made.
Limited recruitment process does not make up for the numbers of staff who have left the company in the recent weeks, either willingly or by being made redundant.
The customer service - the only commodity - is suffering as the remaining team must pick up the slack and multi skill throughout to ensure land based operations are running.

Rewind 10 years and you would be appreciated and supported, in both your current role and personal development. The employees were recognised and happy. There was a waiting list for the applicants as the new positions were few and far between.

I was lucky enough to work in the department which help to upkeep healthy Work/Life balance. Sadly, company's call for flexibility, requires employees to work but have no life, to ensure 24hrs operation.
Pros
Executives with no understanding of gambling industry, no understanding of the difference between the cost and investment in the land based operations
Cons
A company with a massive scope for becoming the best on the market.
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Horrible and stressful place to work.
Dealer (Former Employee) –  Swansea17 February 2019
Horrible and stressful place to work.
Minimum wages, no premium rate for night hours. Working Christmas and all other banks holidays.
Lack of communication between departments.
No real pay rise for many years, got a nice pay cut instead, not only in wages but in a form of stripping all perks there were like Christmas vouchers, staff meals and more. Huge staff turnover, meaning that nobody cares about the staff. Absolutely no perspective for career development.
Staff in this place are lovely but working in this environment makes them miserable. No life balance, in fact no real life at all.
The work is physically demanding for minimum wages.
Employees are expected to be 100% flexible and are expected to work any shift.
You can get burnout pretty quickly. Be prepared to work a lot of nights if not most of them.
Pros
none
Cons
Minimum wages, no premium rate for night hours, no pay rise, no perspective for career development, no life balance.
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very bad company with poor value and declining management
Casino Dealer (Former Employee) –  dealer16 February 2019
if you see this company run, as worker or as customer, working under high unjustified pressure, they sey to be happy when customer win but is not, even when you are perfect they have something to criticize, not in constructional way.
very bad staff and very bad environment, customer as well, not paid enough for this.
no sunlight, only night shifts, unsociable hours.
turnover super high due the above reason and no future carrier possible in the company.
actually they are also restructuring the company so they are investing even less in human resources.
Pros
none, free coffee
Cons
everything possible and imaginable
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4.0
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Most interesting life experience.
Dealer/ Cash Desk Clerk (Former Employee) –  Northampton, Northamptonshire12 February 2019
By far 2.5 years spent working in Casino was the most interesting work/life experience I've ever had.
You can build your own view when it comes to managing personal finances.
I had an opportunity to join for 6 week in house training to became a dealer and later on during career a cashier.
Covering all 24/7 shifts patterns allowed to be at the heart of daily operations to learn in and out processes and get a taste of gambling industry business model.
Pros
Experience
Cons
career opportunity
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2.0
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The most too faced place that I have ever worked
Staff (Former Employee) –  Birmingham12 February 2019
work it self is not hard, but hard part is dealing wit staff members
I have learned in this company that to get higher position you have to be "nice" to managment or just to keep your position you dont have to bee best for customer service and doing your job duties but you have to be super nice to managmant, before i went to work there i did not think that all things that have been in all websites that people have sad about this job is true, but if you dont bealive me, try goood luck to you, but its not all of them only the one in high street
Pros
brakes
Cons
managment
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Stay away from this place
Dealer (Current Employee) –  Swansea10 February 2019
Staff turnover is massive, new employees don't stay long. Recent redundancies were offered to certain departments and were very popular among staff this should tell you everything you need to know, when rats flee the ship you definitely shouldn't board it yourself. Zero opportunities for real progression. Most enjoyable part of this job is going home. All this hasn't been the case 4-5 years ago.
Pros
they're not charging you for uniform (not yet but wait for it)
Cons
hours and shift patterns, no premium on night shifts, no pay rise for many years, striped all and every little perk there was
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4.0
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Interesting and fun place
Electronic Gaming Host (Current Employee) –  Bayswater, Greater London1 February 2019
-Excellent interpersonal skills with the ability to build effective working relationships with both colleagues and customers
-personal development
-excellent Customer service

-dealing and resorting issues
-every day is a different day
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5.0
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Fun workplace
Croupier/Inspector (Former Employee) –  Edgware Road1 February 2019
A typical day at work would be to set up high stakes cash games and tournaments and make sure the day runs smoothly. I learned many skills whilst working in Grosvernor such as advanced communication skills, supervisor skills, effective customer service skills when handling problems and also how to lead a team. The hardest part of the job was the late shifts but it got better as time went on depending on what worked best for us and the company.
Overall a great place to work
Pros
free lunch
Cons
late hours
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Overall rating

3.2
Based on 349 reviews
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2.6Work/Life Balance
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