Grosvenor Casinos
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Grosvenor Casinos Employee Reviews

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United Kingdom419 reviews
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4.0
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As a dealer it can be interesting to see
1.if you can improve your knowledge

and

2. if it is the job for you.

As an inspector and above you should already know what is expected of you. This is why they conduct an induction to identify any skills you may need.
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2.0
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Long hours, NO BENEFITS.
8 hour turn around shifts scheduled left right and center. No regard for staffs health - Physical or mental.

Made to feel awful if you are sick, and punished by being left on the table for *sometimes 3 hours.
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5.0
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From the first day at Grosvenor you are made to feel part of a team. It has been 20 years since I worked there and I loved everything about it. If you like to play games, have fun and work in an exciting environment with the potential to take your skill around the world, then this is the job for you.
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5.0
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i enjoyed my time there but my position was no longer available so i was made redundant but i would work for them again if possible i like the friendliness.
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5.0
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Les missions sont variées, et ne laisse jamais place à l'ennuie. Très bonne expérience, avec des clients venus des 4 coins du monde.
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5.0
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Friendly staff pleasant environment ,plenty of courses to improve one self within the buisness.A can do attitude within the fnb team helps just could do with an overall manager with a hospitality background and kitchen background would add to the overall performance of the team and drive sales foreward.
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1.0
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Where do I start...?

The casino industry has dramatically changed over the years which has included the clientele. The job was seen as glamorous, something to feel proud of when anyone asked what you did for a living. Yes we understand that you need the footfall of customers entering through the doors but come on!!! You can’t allow every Tom ,dick and Harry to enter, that just doesn’t make sense. Grosvenor has been a company that prides itself in their business model and staff, but has dramatically changed due to current limitations and financial constraints from board members. The little people operating their model don’t count any longer, only bothered about cutting costs and making more money. We live now in a world that is very different and so require the same respect and work life balances as everyover person in other jobs. Grosvenor will not be able to withstand this for much longer, something has to give. Casino’s are a time of the past and will be all online in time. All look for a new career path whilst you can as you will he left on the wayside with no thanks from these cowboys....!!!!! Grosvenor..... You should be ashamed of yourselves. P.S.... I hope you go under and fast
Pros
Staff, most, of, them
Cons
Hours, Pay, Life/Work Balance, Hired Management that have never worked in Casino’s, Rota’s, Staff Shortage
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5.0
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I have been working at sos security part-time for more than 1 year

Pros


It gives great experience dealing with members of the public and you get to go to lots of interesting events.


Cons


Sometimes you have to interact with members of the public who are difficult to deal with and you may at times have to work in challenging weather conditions.
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2.0
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About 15 years ago this was a great place to work. Sadly new higher management took over and greed was the only objective.
Best aspect of working there quite frankly was the staff and lower managers. The rest was awful
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3.0
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you were spoken like you didnt mean anything to them and they would always have someone ready to replace you when they didnt want you anymore, the bar staff were always rude and spoke about eachother like they didnt have feelings.
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5.0
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all staff are extremely welcoming and friendly.The task are all basic everyday which are easy to keep on top of and maintain a high standards. managers are very friendly
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3.0
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Fun place to work at, good training, good team, quite busy at the weekends, good salary. Fast-paced environment, good management and supervisors. Recommended.
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2.0
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Used to be a great firm to work for, until the whole system and business changed.-to the worse.
You are treated as just another replaceable body and not an individual any more.

Loyalty does not exist- which is a shame as it used to be a tight community and a place u were proud to work at!

Easy to get a job there now, since they are constantly short ... it says a lot about a place!!(so if you need something fast, it is almost guaranteed that u'll be employed)
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3.0
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Fastpaced and competive environment.
Learned new skills conserning casino games

managemnet was intence in there need for excellence

The hours were extreme either nights or days and they switched offen.

The customers were for the most part friendly but beware of dealing with losers,
Pros
free drinks (soft/hot)
Cons
shifts that end in the middle of the night
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5.0
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Grosvenor was a great workplace and I'd still be there now if things had happened differently, I worked here during a rough time in my life but enjoyed my time here
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5.0
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Can be vwry stressful job dealing with customers and money will always cause stressful situations long hours ans 24 hour operation so expect to work nights
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3.0
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Excellent people, but lacks strong leadership. If you like to get a promotion by stabbing people on their back, being a rat or licking balls then this is the right place (actually right industry).
The company is always going through changes where the labour gets the sh&*!. Cutting hours, giving more responsibilities for less money, cutting full time contracts to 16h but giving 48h on a week, etc.

The only reason to go is because you can still make good tips.
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3.0
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Sometimes can be a really great place to work, all members of staff are really nice to work with. Managements also great but sometimes not.
If people like shift work, weekend and evening and fun weekend I do recommend this place.
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1.0
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Lazy head chef taking all the credit, I believe now f and b manager avoid at all costs.if you want to work varied shift patterns and no routine in your life then this is for you otherwise you'll be constantly exhausted and stressed with no sympathy from management.
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1.0
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Truly awful place to work. Minimum wage for long unsociable hours. Work 30 hours and do occasional overtime get treat like royalty, work 40 hours every week and do no overtime get made to feel guilty. Say goodbye to social life and weekends there is no work life balance. Some colleagues are great, others I’m amazed have not been fired. One is a huge bully that has made staff cry but nothing gets done about it. One has literally harassed every female member of staff and gets away with it. One will purposely make you look bad just so they can look good. They just don’t care. Some managers are friendly and will listen, the GM is so unbelievably fake it’s laughable. There is practically no progression and they will try anything to stop it. They had 3 senior dealer positions going and gave 2 to staff that they knew were leaving, then after they did they never gave those positions to anyone else, causing one person who deserved it to leave. They don’t care about mental health, one colleague, that everyone liked and kept his head up despite all this placed threw at him over the years, I found out recently hadn’t slept in a year and tried to kill himself, did something stupid as a cry for help but they just said not our problem and got rid of them. Another colleague that had been with the company since the beginning, knew they were depressed and after one complaint from a customer over something stupid they fired them, no warning, straight to dismissal. One of the loyalist hardest working there. They just didn’t want to pay up the redundancy. They judge staff on how much tables make - more...
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4.0
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Being a croupier is just a job you have to try and you will love it or hate it.
People thing it looks easy as you stand around watching games and dealing games. Then when people try it the understand how hard it can be, so think about it as if you have no people skills and struggle with maths (or just can't add up QUICKLY) then don't bother as you won't last the first shift. People losing money while drinking can be abit Nasty.
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Overall rating
3.1
Based on 426 reviews
5
67
4
128
3
93
2
67
1
71
Ratings by category
2.5
Work/Life Balance
2.8
Salary/Benefits
3.0
Job Security/Advancement
2.9
Management
3.0
Culture