Great Western Railway Employee Reviews for Host/Hostess

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1.0
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Customer Host Swansea
Customer Host (Former Employee) –  Swansea8 March 2019
Poor Management in Swansea very low moral . Staff gossip about each other instead of supporting one another.
Very bias as it’s all family relations work in the station , don’t like outsiders.
Will lie about new staff lots of jealousy and back stabbing in Swansea.
Management have no clue how to perform in there role.
Have there favourites who spy on board the trains and carry back information to them.
Lot of bullying goes on with the management.
Suffered from anxiety in this role due to the fear of the way management would treat me unfairly. Sacked me for no reason . Basically if your not there favourite your out .
I won my case make sure you join the union because you will definitely need them . Worst working experience of my life .
Destroyed my confidence completely for years . Wouldn’t advise anyone to work in Swansea
Pros
None
Cons
Bad Management
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2.0
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Customer Host
Customer Host (Former Employee) –  Paddington Station12 November 2018
management and training need a complete review, staff who are training is not very knowledgeable. management has no understanding of all the functions of the role but constant micro manage. no structure. moral amongst staff very low.
Pros
salary
Cons
everything else
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1.0
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long hours
Customer Host (Former Employee) –  paddington4 January 2017
regular finish times near 1am everyday. Customer service means you will be pushing a trolley on the trains and serving teas and coffees.
Pros
none
Cons
long hours, poor management
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Overall rating

4.0
Based on 41 reviews
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Ratings by category

3.5Work/Life Balance
4.5Salary/Benefits
3.9Job Security/Advancement
3.3Management
3.6Culture

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