Every day is different, with the 24/7 shift pattern no two days are ever the same. Each day there will be a different on-board team to work with, a different route to go on and obviously different customers!
My favorite aspect of my job is being able to provide excellent customer service, solve problems and be reactive to manage any situation which may happen.
I really enjoy being able to lead a team in providing excellent customer service and work with a diverse range of people, all ages, cultures and genders.
I am a trainer and assessor which takes up part of my work load, I enjoy to see people progress and become confident within their work. If they are struggling with a particular aspect of their role I can use many techniques and find alternative ways to help them through their training period.
I have contact with my line manger on a regular basis and also need to contact head office most days, this maybe for a rota inquiry or a train service control issue.
The hardest part of my role is the shift pattern and having to deal with disruptive passengers, although when I have managed a situation successfully I feel a sense or achievement and add it to my experiences.
Free and discounted train travel, good pension.
long hours, anti social shifts