Govia Thameslink Railway Employee Reviews

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Fanstastic
Customer Service Assistant (Current Employee) –  London12 March 2018
Great company great travel benefits, well-paid company for even the most entry-level positions. Great staff, Mostly are friendly. Undertake drugs and alcohol test before you can be employed, so your more likely to be safe in the workplace and work around like-minded responsible trust-worthy people.
Feel like a person, not a number.
Feel a part of life & society, making a significant contribution to society, the transport industry.
Pros
Salary, benefits, Hours, Weekend higher rate of pay
Cons
Shift work, Patterns can make work life balance odd
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A lot of time spare
Station Assistant (Current Employee) –  Bowes4 February 2018
Depends on where you work. You might have a busy station or a really quite station.

You are left to your own. No management, which can be a pro and a con. A con if you want to progress
Pros
Discount on travel
Cons
Not busy
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interesting
Customer Service (Former Employee) –  St Albans, Hertfordshire17 January 2018
For someone with no family or friends this is a perfect place to work as the shift patterns are all over the place you cant make plans because the shifts change with 12hrs notice. If you have a family its not a good job as i was never seeing my wife and kids.
Pros
Free travel
Cons
lllllooooonnnnngggggg hours
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Good progression and benefits
Customer Experience Manager (Current Employee) –  London, Greater London28 December 2017
Govia Thameslink Railway offer good benefits and salary packages, however like many large organisations, management varies from good to very poor. There is a bullying culture present at certain levels whereby managers are chastised if they speak up regarding this culture. Progression is possible at GTR, and many staff have progressed at some point of their career. You are given free staff travel across 5 networks and so does your family. Also national travel is discounted by 75%.

Salary packages are competitive also.
Pros
Free travel across 5 railway companies, discounted national travel, good salary package
Cons
Long hours, poor shift patterns, not family friendly
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Franchise
Finance (Current Employee) –  Monument Station12 October 2017
GTR is a franchise (Go Aheand, Keolis and other trains brands)

Overall it is a good company, good atmosphere and environment to work in.

Finance Management has to review their communication skills though, process not so clear and disorganisation tends to leads to unstable teamwork/workload
Pros
Kitchen with tea, milk, coffee provided, location, flexible hours
Cons
Communication, self-development
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Average company to work for...
Finance (Current Employee) –  Monument Station6 October 2017
Employees Development process not visible and not very clear on how you get access to internal training or else.

No transparency or communication between/within the different departments.

Not enough training provided within this complex sector where everything is linked and sometimes hard to understand...

Flexible hours, free trains tickets using their "brands" groups for permanent employees.

Overall, not too bad experience, nice group of people to work with, nice atmosphere, and good office location.
Pros
Small group, nice atmosphere, kitchen, flexible
Cons
Communication skills
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Fanatastic opportunities
Customer Services Assistant (Current Employee) –  London, Greater London28 August 2017
Opportunities to advance, overtime available if you want it, Free travel and money off other train services,
Free uniform.
Able to become part of a big network, by meeting different staff across the network and on training courses,
Safety critical roles,
Get paid every 4 weeks.
Beware the management.
Pros
Free travel, free uniform, get paid every 4 weeks, meet lots of new people. Learn about rail operations.
Cons
Early starts late finishes, Bullying culture is rife amongst some managers.
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Ok
Platform staff. (Former Employee) –  Barhnam11 August 2017
Might pay ok but their trains never ever run on time!! In Japan the passengers cant believe it if a train is 5 seconds late! I have never ever seen one of their trains arrive on time. Once a train did arrive on time to which I had to tell the passenger, "No it's not on time, it's exactly 1 hour late!!!" She could quite believe it.
Pros
Free travel
Cons
Management seemed to be clueless. I think they are all on something!
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overall Job is ok
Platform Assistant & Train Dispatcher (Current Employee) –  Gatwick Airport Station, West Sussex13 July 2017
Jobs salary is not so good. I have learned good customer service skills. I enjoy my job as this job is very exciting where everyday i will have to do the different types of work.
Pros
Free travel
Cons
poor salary
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Productive
Customer Service Assistant (Current Employee) –  St Albans, Hertfordshire30 June 2017
The typical day at work would be despatching trains and working with customers on a daily basis. During work I maintain security checks and making sure the platform is clean to a high standard.
Pros
Salary
Cons
Management/Long Hours
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Good company to work for
Customer Service Assistant (Current Employee) –  London28 June 2017
Good working enviorment , flexible shifts, very good relations with all the coleagues. Great benefits, good management, supportive staff and good chance to gain a lot of experience in the railway.
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Fun work place
Ticket Office Clerk (Current Employee) –  St Albans, Hertfordshire11 May 2017
Good for experience, good to meet new people, hours can be differcult. Friendly customers/ non friendly. Good to build up confidence and money skills.
Pros
Fun people
Cons
Customers
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Very serious workplace
Revenue Officer (Current Employee) –  St Albans, Hertfordshire15 January 2017
with this job you have to be alert at all times because the railway is a dangerous place.

A normal day would be waking up early in the morning and getting the first train to the depot.

You come across a lot off different people on the railway.

the most enjoyable part of the day is seeing the customer walking away and getting on the right train smiling.
Pros
free travel
Cons
long hours
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Job is diverse and you pick up a lot of skills
Platform assistant (Current Employee) –  Sutton31 October 2016
Working in a railway enables you to adapt things can be running smoothly and out of Nothing things can turn upside down whether due to disruption or other factors. It builds up character and you learn temperance dealing with different people that commute on trains from various walks of life.
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Dynamic and fast paced environment
Correspondence Workflow Advisor (Former Employee) –  Bristol City Centre23 October 2016
Reading all incoming emails and distributing them to different departments dependant on the subject.
Management are there to help and support you and identify your strengths and use them in a department more suited to you.
Pros
flexible working hours
Cons
1/2 hr lunches
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Great staff to work with.
Conductor/ Panelman. (Former Employee) –  London14 May 2016
# Every day is different due to the reactive element of the job.

# How to manage people in stressful situations.

# Remote higher management, unaware of how the railways work.

# Co-workers mainly passengers to have a decent stress free journey.

# Running a service during major disruption.

# Succeeding in running a service during major disruption.
Pros
Free travel.
Cons
none
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A relaxed working atmosphere
Customer experience supervisor (Current Employee) –  Crawley13 April 2016
working for this company has given a lot of experience and it will give the extra skills to work in any administrative role.
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Great benefits and easy outgoing job
Station Assistant (Former Employee) –  Harpenden17 February 2016
Working for Govia Thameslink had is benefits but also had a downside to it. The benefits to working for this company was the free travel you obtained by being an employee there and the wide variety of people you were able to meet on a day to day basis. However poor managment of employees let this company down as I saw countless colleagues bullied out of their job. A typical day at work would be providing an excellent level of customer service to people on the platform, this was my favourite part of the job as I felt satisfied knowing I had delivered that customer service to the best of my ability. As a Station Assistant we were also required to be safety critical as we were involved in the safe movement of trains by giving signals to the driver for him to use to safely leave the station.
Pros
Free Travel
Cons
Poor Management.
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Changing and challenging enviroment
Customer Service Team Leader (Current Employee) –  London, ENG18 November 2015
Everyday is different. Fast paced and can get very hectic. Over 1 million passengers a year pass through my Station. Changes in the industry adding to pressure.
Pros
Free and reduced rate travel
Cons
shift work, and can be very tough during service disruption, not much time off at weekends.
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Overall rating

3.5
Based on 21 reviews
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