3 answers
LOL kick everyone out and bring some serious and respectable people in.
Competitive wages for agents
Treat staff with a little bit more respect. instead of "i'm too busy go ask someone else" try helping a little bit. standing and having a laugh isn't you being busy it's you having a chat, which we don't have enough to do in the 25 seconds between calls
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- What would you suggest Global Payments Inc. management do to prevent others from leaving?