GLL Employee Reviews

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1.0
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Very un-organised, multiple issues with payment
Fitness Instructor (Former Employee) –  Penrith, Cumbria12 November 2018
Not a stressful jobs by any means, easy work, but constant problems with payment, very un-clear with part time staff, barely felt like I even worked there with total un-acknowledgement the majority of the time. Very un-usual atmosphere and working environment.
Pros
Half price gym
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1.0
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poor management
Customer Service (Former Employee) –  Holloway, Greater London6 November 2018
poor management team who were unorganised, unprofessional and did not care for their employees. too many cleaning duties which are given unfairly as some are made to do, say 3 cleaning jobs at the end of the day while others did nothing. very long hours (10-12hrs) shifts with only half an hour lunch break for the entire day, which is also the only time you’re allowed to be sat down or resting. overall very poor
Cons
long hours, poor management.
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5.0
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good salary to start in the industry
Swimming Teacher and Lifeguard (Current Employee) –  London23 October 2018
16£ for swimming teacher
10£ for lifeguard
30 mins break for lifeguard is not paid but it is ok as every 1,5h on pool side you have a break to clean but you are not always asked
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4.0
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Staff where under motivated
Lifeguard (Former Employee) –  Bath18 October 2018
Long hours and low pay meant that staff took pride in the work they undertook, most viewed the centre as a place to work but not the starting point of their career. This is probably due to most managers being hired from outside of the centre as opposed to from the inside.
Pros
Discount at shop
Cons
Long hours and low pay
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5.0
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Really Nice Employers
Outdoor Activity Instructor (Current Employee) –  Taunton4 October 2018
Working days are nice, well managed and productive the team in taunton are fantastic and a laugh to work with. Friendly colleagues makes the days that little bit easier as they can be very long.
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2.0
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Unfulfilling
Recreation Assistant (Current Employee) –  Manchester, Greater Manchester27 September 2018
Work at the sugden sports centre, been here for almost a year and since GLL took over everything has been falling apart. Month by month the job just becomes worse and worse and you feel less enthusiastic about working here. Shift hours are atrocious, easily the worst hours I’ve ever worked in my life. job role is unfulfilling, leaves no room for growth or gain knowledge, tedious and has no benefits specifically for the job role rather than the actual work place.
Pros
Nice work environment, nice people, sound staff
Cons
Long unsociable hours, tedious job, unfulfilling, no advancement, no opportunity to gain knowledge or learn new things
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3.0
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Stressful
Lifeguard/Leisure Assistant (Former Employee) –  Finchley, Greater London13 September 2018
Was a busy working environment. Was issues regarding payments, for the first 3 months of my employment at the company. However this was soon dealt with.
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3.0
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Good for experience
Leisure Assistant (Former Employee) –  Hackney, Greater London22 August 2018
If you work hard and are focused then you can go up the career ladder quite quickly. But be prepared to sell your soul for it. Its not going to be an enjoyable ride. And the pay cheque wont be great, but if you want to work up the chain then this is a great company to start with.

Front line staff can be good fun with a good team around you and good duty managers. But lazy staff somehow manage to survive in this environment so you may end up doing the job of 2 at times.

Staff are overworked at the moment due to over spending over the last few years, due to a rapid expansion of the company.

Reliable pay and work hours for full time shifts.
Pros
Work with some cool people
Cons
Shifts change weekly including weekends
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3.0
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Okay, no real encouragement or room to progress
Recreation Assistant (Former Employee) –  Walthamstow, Greater London15 August 2018
The role was tedious and the management team often were not at all appreciative of the work that you did. Had one training instructor that passed people re qualifying for their NPLQ even though they failed essential skills due to the boroughs being short staffed.
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1.0
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Terrible
Customer Service Advisor (Former Employee) –  Faringdon29 July 2018
Pay was pretty bad.
Manager was very biased and talked behind my back to other members of staff, and sat in the back office on her phone on Facebook the lazy cow.
Customers were quite nice though.
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5.0
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Catering Assistant
Events Staff (Former Employee) –  Reading16 July 2018
Fun place to work at, can be very hard work setting up stages etc, but well worth the time & money, meet great people & have great teams. Also have great perks working there.
Pros
Free food/drinks/good pay
Cons
None
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2.0
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Review
Duty Manager (Current Employee) –  Walthamstow, Greater London6 July 2018
GLL can have good paths for progression. and are willing to help. However it is very under staffed and are not willing to help. GLL do guide and provide courses for development. Management could be better. Good Management get pushed out of the company whereas bad management are kept and promoted. The most enjoyable part of the job is the customer, all different walks of life with new stories to tell everyday.
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4.0
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Long hours
Norwich - CUSTOMER SERVICE ASSISTANT (Former Employee) –  Norwich3 July 2018
Was a hard job to adjust to as the hours a very unsociable, also is hard dealing with bad customers as losing money was always the main focus of arguments.
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1.0
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Awful
Customer Service Advisor (Former Employee) –  Hillingdon, Greater London15 June 2018
The whole company from top to bottom is rotten, they don’t care about the people nor the staff it’s all money orientated.
Worst place I’ve worked in..
Pros
None
Cons
Hours, low pay, unpaid lunch break, arrogant management
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3.0
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review
Leisure Assistant (Former Employee) –  Maryport, Cumbria14 June 2018
it was a nice, friendly environment to work at. I enjoyed working there as it was good start off job to gain experience and job skills for the workplace.
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1.0
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Company doing major staff cut high risk ! Lost job position offered lower position ..
Catering Manager (Current Employee) –  North London, Greater London11 June 2018
Company doing staff cuting on centre staff level left poor customer service . No where to develope career if you looking to delvlope in this leisure organisation !
Pros
No career progress
Cons
Lots of senior management and support team with no support to local centres
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1.0
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The worst company I have worked for
Centre Staff (Former Employee) –  Manchester, Greater Manchester18 May 2018
I worked in Manchester when GLL took over the leisure contract there.I left after 10 months as I realised what an awful employer they actually are.Whilst they state they are all about their communities and their people,this could not be further from the truth.All they care about is making money and they don’t care how they do it.Staffing levels were reduced,yet staff were still expected to provide the same level of service,if not more. Senior managers and HR staff are arrogant and do not care about staff wellbeing in the workplace and yet they complain and wonder why there is such a high staff turnover and a high level of staff sickness.I have recently visited the centre I worked and loved until GLL took over.Its a shadow of its former self;it’s lost it’s identity and staff look utterly miserable.Leaving was the best thing I ever did.If you value your health and happiness then do not work for this company!
Pros
Nothing
Cons
Unpaid breaks, long hours, no incentives and inadequate senior managers
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4.0
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good
Fitness Instructor (Former Employee) –  Bexleyheath18 May 2018
I enjoyed working here although the centre I was working at is no longer there and has been redeveloped as flats. I still use the gym and from what I see its still a decent company.
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5.0
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Alright
Lifeguard/Leisure Assistant (Former Employee) –  Rugby, Warwickshire10 May 2018
Dont treat employees properly, always making you stay extra hours and sometimes when you say no you might get on the bad side of the management and they will literally take advantage
Pros
good start
Cons
long hours, chasing you to come work extra, poor management
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2.0
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sure it would be a great place to work with this new mangement
Recreational assistant (Former Employee) –  Didcot, Oxfordshire9 May 2018
in my time working there management was pretty bad at handling a theft situation which overall led to me leaving as I could no longer trust anyone In the work place. however other than that it was fine. and apparently there is new management so I'm sure its a fine place to work now
Pros
was local
Cons
long hours
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