I thought that I had worked at the worst place possible,,,and then I came to GLL at their 'flagship facility' in Manchester. At least the last place had literate 'management' who knew how to spell.
Lied about hours, lied about role and responsibilities, changed shifts and introduced new ones with no consultation.
No concern about welfare of customers or staff, could not even be bothered to turn out after a serious incident and were only concerned with covering their own backs after the event, picking holes in activity of staff who were 'on the ground' at the time and who dealt with it.
A 'senior management' team who make the three stoogies look like MIT graduates - they give new meaning to 'chocolate fireguard', who are borderline illiterate and who turn in for work when they feel like it.
Too young, too inexperienced, and who blame customer dissatisfaction on the junior members of staff and whose vocation it seems is to stab their staff in the back.
A two faced, back stabbing environment, where certain individuals are more concerned with getting staff into trouble or on an ROC rather than doing their job and looking after customers.
Easily the dirtiest leisure facility that I have seen and worked in, with significant health and safety issues both for staff and customers, and, having expressed these concerns, it was evident that I was not popular.
You deserve better and frankly you'll be better off on benefits.