Gift Universe Employee Reviews
United Kingdom13 reviews
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Given the nature of business, employment is generally seasonal, sourced through agencies and ended with no notice. Salary is just above minimum wage. A typical day would involve picking and packing orders and general house-keeping. Management is constantly changing, resulting in a chaotic and sometimes dangerous workspace.
The people who work in the office are genuinely lovely. Not a bad soul there. Pay is pretty low unless you're a senior manager and it doesn't seem structured.some new starters earn more than people already in the team. Most likely because reviews are few and far between. No aspects of career growth, you'll get given more stuff to look after as the business grows but you won't get an official promotion. High levels of stress and workload felt everywhere, especially at Christmas but also throughout the year. Many have commented on how it helps to be male here. Overall feeling from most is that it is a good workplace, but not great.
The culture is one of disregard for staff, no training or investment in people. Senior management have only regard fro themselves, with their salaries increasing YoY. staff are treated very poorly, no training, dismissed with short service constantly, long term staff bully all new comers to protect their jobs.
Upper management care very little for their employees barely even taking the time to learn names or even say hello when they visit. Loyalty means nothing to them and will happily toss aside long standing staff members if it means saving money for less qualified staff members
Some good people working there but lacks in leadership. Head office give little support and expect too much with no budgets in place. Would i work there again? NO! Would i recommend? NO! Was it the worst place ive worked? YES!
Some good people
Too many to mention
Training is next to none, management have no organisation and respect and/or gratification for employees is not present. The Customer Service Manager was never around so the team leader managed the department who was under too much pressure. Most staff who are not management are lovely to work with so make the work day easier, but pressure from higher up to do things that are almost impossible is unbearable. The staff turn over is huge. Blame-passing is a huge part of this company.
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A normal day would start around 8am, coming in checking emails, for any information needed for the day ahead, safe checks and setting up the tills. Completing and making any changes to the rota, making sure all staff have the correct holiday entitlements for the previous week and any other store paper work required. Then head around the shop to switch on any the demo and displays. before opening the shop at 9am. Complete any tasks set by head office, i.e price changes, re merchandising stock or any other jobs. Customer service and sales all day, with daily and weekly targets to hit. At 2pm we will send off figures for sales, and then the same at the end of the day. Also cashing up all the tills at the end of the day plus then sending all those figures off. final safe check, lock the doors and go home.
Very busy work place especially during Christmas. I've learned a lot about communicating with customers face to face and through emails. Also a little about how warehouse operates. Management is not good at all as the manager used to be a supervisor and he trained me, he was really cool. But when he became a manager, he became very bossy and disrespectful and everyone on the customer service team is looking for a new job. Everyone else is very nice and helpful The hardest part of the job is communicating with the manager. The most enjoyable part is when the manager is off.
Working with really cool people
Forced to do overtime when it's not in the contract