I enjoyed the training to become a Prison Custody Officer at Parc Prison, Bridgend and the instructors were excellent, however, the training does not reflect the reality of the job. The shifts are horrendous, I regularly worked from 0700 - 2030hrs and you won’t get a tea break and you will be very lucky to ever get a full hour for lunch and believe me you are on your feet and non-stop all day. You can be left alone on a wing with up to 75 prisoners, not sure how legally they can get away with it but they do. There is no support for the staff who are generally pretty conscientious but if you make a slight mistake you will get investigated, suspended, or sacked, you are just a number and believe me the prisoners are treated better than the staff. It is a shocking and very unsafe place to work with up to 20 people leaving every month. The core problem is understaffing and G4S pandering to every prisoners whim under the guise of rehabilitation...the prisoners call the shots on some of the wings because the staff don’t have the back up of senior management to address the problem.
Understaffing, unsafe, long hours, no support, poor mgt