Proactive, dedicated fun environment
Customer relations adviser (Former Employee) – City of London, Greater London – 4 April 2018
I worked for Fusion lifestyle as a Customer relation, from November 2016 to March 2018, a typical work day in fusion would be handing complaints, going through a call list and making sure all emails and complaints have been dealt with. Taking charge of social medias such as Facebook allowed me to get to know the customer needs. Time management was critical, everything has to be done within a certain time period as it was a busy centre in the city of London. Our peak times were from 12:00-14:00, so it was basic knowledge that everything had to be done before a certain time. KPI trackers had to be taken care of and also conference calls to update head office on our next target of the months was going to be completed.
The work culture was relaxed as long as everyone knew their role, everything ran smooth, however their were days when everything was chaotic, however keeping a professional head is crucial, work hard under pressure and always maintain a professional structure. the hardest part of the job would be updating customer on changes the centre need to make, many times they would be dealt with efficiently however many people disregarded new changes and we would have to enforce rules and regulation with motion.
Fusion takes acre of all their employees and their is no hierarchy stated. Everyones is equal and would highly recommend this company to a newly graduate.