Fullers has some incredible managers. They are kind, compassionate, encouraging, and will work with you to empower you to produce the best work you can.
Unfortunately, these managers are few and far between. If you find one, stay there, because although Fullers has rigid standards for service in their pubs, the same cannot be said for the way GM's are encouraged by higher management to operate. Cloak and dagger mentality is rife, with promotions becoming not about skills or experience, but if certain people like you or not.
It is really sad. When I first joined over a decade ago, the company seemed to a place to work hard, grow, and be rewarded fairly. I only wish this was still the case. Maybe under a new operation director they can get back to the company they were when I started.