Event Management Analyst for Tivoli IBM (Former Employee) – Birmingham, West Midlands – 3 October 2017
Whilst I worked at this company, I enjoyed my job, as it was a new role I made it my own. Due to being a US based company, not much stock was placed on the UK side of the business. The people I worked with made it more fun to be there.
Whilst I would not personally recommend anyone from applying I would never discourage anyone for applying as everyone experience is different
expected to work above and beyond, with no financial gain
Customer Service Assistant (Former Employee) – Glasgow, Glasgow – 26 April 2018
I worked here for a short period of time, got about 3 days of training and then got put on the phone. I felt like every time i asked a colleque for help i got moaned at and told to call over to the managers even though they were never there when needed so it ended up i had to ask a colleque for help anyway. After being there for just over a month i got fired for something i done on my second week of being there, with no warning of being fired either. Done a full shift for them and as soon as i got home i got the phone call. Went back to collect my stuff and one of the managers acted all cheery to me acting like nothing happened and was just completely disrespectful to me. Im glad to be out of it. Only good thing about it was some of the people i worked alongside.
Good people to work with
Awful mamagement, bad training, no guidance, management doesnt care about their workers, management always in "meetings", horrible place to work for.
Executive Assistant to EVP, Sales EMEA (Current Employee) – London – 3 December 2017
I support the SVP and have an admin assistant that supports the team and reports in to me. I not only support the day to day life of the SVP but I run the team and am a point person on projects. I also deal directly with clients and schedule meetings and presentations that i helped create. I organise the yearly Sales Boot Camp for the entire team (300 people) single-handedly. I am a problem solver and i take responsibility to train all new joiners on our systems. I also created an onboarding procedure to make it easier for new joiners. I am always the first point of contact for any issue, because I am a problem problem solver and a very good listener..
family atmosphere and healthcare as well as GYM allowance
i am moving to Switzerland soon and the Job is in London
Extremely Poor Company with no career progression and blame culture
Test Analyst (Former Employee) – Dunfermline, Fife – 5 October 2017
Staff were Ok, management was poor and HR was a joke. There was no room for progression, no training, very little support and like the company (Clear2Pay), the salary was a joke. Would Highly NOT recommend and do not even waste your time applying to such an institution. The only good thing about that company was the 35 hour weeks and having a decent office in a good location. Apart from that... Avoid like the Plague!!
Has a open and friendly company culture. Promotion is possible if you work hard. Staff who leave are not replaced which means staff whom remain are overworked which has a impact on the overall quality of service delivered.
Senior French Collection Advisor (Former Employee) – Birmingham, West Midlands – 1 February 2017
I worked for F.I.S for 7 months and I enjoyed my role there but the job was too demanding. My typical day at work was very challenging and busy. The management was not that helpful as they were also busy dealing with their own task. The workplace culture was putting customers and Company's interest first. The hardest part of the job was making cold calls to customers in France, negotiating and resolving debts problems and at the same time being insulted on the daily basis whilst i tried to collect debts from customers. It was so challenging and demanding with no support from management that I decided to quit and return to Immigration job.
UNIX Systems Administrator (Former Employee) – Birmingham – 5 October 2016
Always a friendly, open, atmosphere with colleagues and others. A decent day's work, under your own control, and not policed as it were, from above. Management always took a backwards seat but were there when it mattered. My colleagues were the best - always ready for new challenges, which were presented constantly. The workload was wide and varied, not confined, and this would occasionally call for reading the manuals, which was probably the hardest part of the job! But you were never alone, which made the job enjoyable - others would join in until a problem was solved!
Analyst (Current Employee) – London – 20 September 2016
FIS is one of the biggest financial companies globally; it has been that way for quite some time as it has saturated its market in America and has now come across to EMEA. It's processes are outdated, management often seem disillusioned and the although they achieve good results they are not with the times. There is no committement to social well-being and the work life balance is often appalling in some circumstances.
Good salary, good career progression if you work incredibly hard
Long hours, No social commitments, outdated philosophy, low morale
IT Manager (Current Employee) – Birmingham City Centre – 11 April 2016
An appaling company. There is no structure to the company. FIS have typically grown through M&A, aquisitions and the like down the years. However, they are TERRIBLE at integrating these companies and this leads to lots and lots of silos. There is zero communication from the leadership team, no clear objectives or strategy, no direction day to day. They care very little about the staff, infact the employee handbook is not worth the paper it is written on as they slectively implement and uphold what they choose from it - when it suits them. The Birmingham office is very dull, very uninspiring and has very poor facilities (for example no informal break out meeting areas, dirty and cramped rest room, unclean toilets, poor location, no resturant). Honestly, and I have no cross to bear here - avoid FIS.
Customer Advisor (Current Employee) – Birmingham – 24 March 2015
Taking calls helping customer with any quires they may have with the international calling card. Raising issues with the technical team. Replying to customers via emails. Liaising via email to the technical team. Sorting out breaks and lunch for a team of 12.
Great culture and ample resources to expand your knowledge
Bilingual Service Desk Analyst (Former Employee) – Leicester, ENG – 5 March 2015
I quickly learned how to adapt in a results-driven environment. Every single employee is willing to help and extend their expertise. Even as the company expands rapidly, the atmosphere is fun and exciting.
Customer Service Agent (Current Employee) – Glasgow, SCT – 20 August 2014
I love my job, I love the people I work with.
I just find that given my job role which is based mostly around night shift there are no opportunities to advance within the business, and also the salary is not keeping in curve with the current trend, other companies offering day shift hours are willing to pay more money for a less stressful job with less fatigue issues.
In short Management need to take a look at their payment schemes and the payment schemes of those companies providing similar services to clients around them and pay staff accordingly as when other job positions are offering more money then your current role for day time work there is definitely something wrong with the structure.
They also need to take a look at their night shift structure and find a better way for staff to work within the company requirements but without sacrificing their own health, home life and well being in general.
Crazy shift patterns, and unapproachable management team.
PMO Analyst (Current Employee) – International – 9 June 2014
The company is the solution provider and offer the core banking product and services to our client. It's very challenging to meet the commitment with both FIS management and client. To deliver the outcome, its required to handle the multi culture working life style, tight timeline, client and management expectation and etc.
Team Leader (Current Employee) – Birmingham – 5 June 2013
A typical day at work would involve me monitoring my team members calls and ensuring all SLA's are met as per Client Requirements. I have learnt that as a Team Leader alot of flexibility is required as well as ensuring you lead by example at all time, I enjoy having responsibility and always look forward to a new challenge along with tight deadlines that need to be met. The hardest part of my job would be ensuring when giving negative feedback it is done in the correct manner, as negativity will affect the whole team. I enjoy putting myself in my team members shoes(taking calls) and team members would appreciate and understand Business Needs/Requirements better.