first direct
3.2 out of 5 stars.
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Interviews at first direct

Here’s what others thought about the interview process at first direct.
Interview experience
Based on 48 interviews
Average
Interview difficulty
Based on 47 interviews
Medium
Interview process length
Based on 45 interviews
About a month

Interview process at first direct

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 5.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 6.

Interview process length
About a month
24%
About a week
22%
More than one month
20%
About a day or two
18%
About two weeks
16%
Most reported steps
Phone call/screening
87%
On-site interview
76%
Background check
67%
Problem solving exercises
31%
Group interview
27%
Least reported steps
Take-home/sample work
2%
Drug test
2%
They have no interview
0%

What candidates say about the interview process at first direct

  • Online application Telephone interview Group interview and computer simulation 121 interview pre-employment checks
    Shared on 23 April 2017 - Sales and Service Advisor - Hamilton, South Lanarkshire

Interview questions at first direct

Commonly asked questions, as reported by candidates

  • Telephone interview/assesment/final interview
    Shared on 19 September 2018 - Sales and Service Advisor - Leeds, West Yorkshire
  • Competency based around technology, customer service, complaint handling and risk taking
    Shared on 23 April 2017 - Sales and Service Advisor - Hamilton, South Lanarkshire

Interview tips at first direct

Dress code for the interview
  • Formal (business suit)38%
  • Business casual (e.g. dress slacks)30%
  • Casual (t-shirt and jeans)19%
  • They didn’t have a dress code13%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at first direct

  • Be prepared from the second you pick up the phone or set foot through the door. Your interview starts before you even speak
    Shared on 8 October 2020 - Sales and Customer Service - Leeds
  • Don’t do it
    Shared on 7 July 2020 - Customer Service Representative - Leeds, West Yorkshire