first direct
3.2 out of 5 stars.
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About first direct

About Us

first direct provides mobile banking, online and telephone services to its 1.5 million customers and offers a full range of personal banking products We’re the pioneers of easy banking While we're famous for our phone service, there's much more to first direct than that. We launched our PC Banking service in 1997, we were Text Message Banking in 1999, and Internet Banking in 2000. We were the first UK bank with a Twitter account. See that curve? We try to stay ahead of it because we know that our love for banking is quite unusual – our customers want easy, seamless, intuitive control over their money, wherever, whenever. So that's what you get.

Work With Us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which? Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike. Did we mention that our people love us too? Ok, so we probably have but it’s something we’re incredibly proud of so we’re going to tell you some more. Nearly half of all new starters come to us recommended by existing members of the first direct family who just can’t get enough of our work hard, play hard philosophy, alongside our first class benefits package. We’re a bank that believes in growing our own talent and that’s why over 95% of all roles available are recruited internally. So, if it’s a long term career rather than a short term job you’re after, then this could just be at the start of something beautiful.


At first direct we speak with people from all walks of life. To provide them with the best possible service, we need to fully understand their varying needs, and the best way to do that is to have a workforce that reflects them. Age, ethnicity, religion, sexual orientation; none of it matters to us. It's your personality we're after, as well as the natural talent you bring to the table. So when we say we embrace diversity, we're not saying it to tick boxes. We're saying it because we do it, and we do it because it makes good business sense. Simple as that.

Rewards and Benefits

Rewards and Benefits As a market leading bank, we like to think we’re pretty good when it comes to sums and number crunching so we know for a fact that happy employees equals happy customers. That’s why we offer our people a fantastic package which knocks the spots off our competition. So what does this mean? Simple; For starters we offer an attractive salary package which increases as you develop within your role. From day one you will receive a flexible benefits package which is tailor made for you, by you. Now how cool is that? We give you a generous holiday allowance so you can let off steam, unwind or do whatever takes your fancy. For that extra bit of flexibility, you even have the option to buy or sell up to a weeks holiday. We also understand that sometimes it’s the small things which make a big difference so we have a whole host of on-site facilities designed to save you time and make life a little easier. Where else can you shop at work, visit the gym, get exclusive access to discounted concert tickets, get your ironing done or even have a beauty treatment?

Career progression

Being at the forefront of pioneering change has always come naturally to first direct, hence our name. We understand that our people are constantly growing and changing too. That’s why over 95% of roles are advertised internally. It’s in our best interest to spot potential and grow our own talent for the future. An opportunity may arise to work in our Mortgage or Foreign department, or perhaps you could see yourself coaching new employees in our Academy Team. Whatever you decide, we can offer assistance to help make your dreams become reality. All we ask of you is a minimum 12 months commitment to your current role and a lot of hard work and dedication – after all, first direct is full of exceptional people and so you need to make yourself stand out from the crowd. With the right kind of attitude and a lot of determination, the world of first direct can be your oyster.

Learning and development

Although we’re known as a black and white bank, it’s the colourful people we employ that make our world go round. Individuality is the key to our success here at first direct which is why we built our training programme around you. Experience is not necessary, but we are looking for people with natural charisma and strong influencing skills and have what it takes to thrive in a customer focussed and performance driven environment. We use blended learning which enables us to adapt an approach and environment which will bring out the best in you and your individual learning style. After all, we want to do everything we can to ensure that you dazzle our customers with your exceptional service and of course shining personality. Training contains a mixture of self-discovery exercises, role-play and online exercises. You’ll start out as a Fresher and join one of our full time training programmes, which lasts for nine weeks for both full and part time and involves a mixture of classroom and e-learning. In true first direct style you can expect a fun yet professional atmosphere which will enable you to bond quickly with your new team mates whilst you prepare yourself for that first call. As a Fresher you will spend time in our Academy taking calls under the supervision of our experienced coaches who will offer you all the guidance you need to fly the nest with confidence.

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Company Details


40 Wakefield Road, Leeds, LS98 1FD


1,001 to 5,000