first direct
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first direct Careers and Employment

About us
We’re the People powered bank The bank that does things differently. The bank that never closes. The bank with real people answering the phone 24 hours a day, 7 days a week. We're the bank that changed what being a bank means - we're not over there, on the high street, we're right here, on your mobile or laptop. We're first direct. We love what we – 
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What is it like to work at first direct?

3.2
Work/Life Balance
3.7
Salary/Benefits
3.2
Job security/advancement
2.7
Management
3.0
Culture

What are people saying about the leadership at first direct?

Picture of Joseph Gordon, CEO of first direct
73%
of employees approve of Joseph Gordon’s performance as CEO
CEO Approval is based on 44 ratings
3.0
The company expects more with no more pay, in effect doing 4 people’s work
Written by Customer Service Advisor (Current Employee) from Leeds, West Yorkshire on 6 March 2020
It used to be a fab place to work employees used to matter they don’t now it’s all about numbers not about people. It’s very fast paced and can be extremely stressful
Pros
Salary
Cons
Hours, atmosphere, not looking after employees
See first direct reviews about management

What jobs are available at first direct?

Top work locations
3.3
High Blantyre
3.2
Leeds
2.9
Hamilton
Most popular roles
3.3
Sales Representative
3.1
Customer Representative
3.0
Service Advisor
2.6
Customer Service Representative

first direct jobs:

What did candidates say about the interview at first direct?

Interview experience
Based on 47 interviews
Average
Interview difficulty
Based on 46 interviews
Medium
Interview process length
Based on 44 interviews
About a month
See first direct interviews