The office is brilliant to work in, the team leaders and staff are great and really supportive. Hours are great.
However, the managers at the branches that let the place down - they don't have to deal with raging customers on the phone so don't seem to care. Hardly ever call customers back which means we get them back on the phone even angrier. Only so much you can do to help as always need to speak to branch managers first who ignore you!
Installers/engineers leaving it to the office to tell customers they're not able to make it for whatever reason (usually on the day of appointment!)
Very much a sales most important. After sales support useless (no fault of office staff!!)
It's a good place to work if you can deal with irate customers day in and out!
Poor outside management.