Have worked as a mechanic there for a long time, at first it went smoothly but the more I work there, the more responsibilities I get for the same pay/hours proven to be overwhelming, I end up having anxiety and panic attack due to the burden that Head Office put down on us despite following their request and changes down to the letter (such as the failed 50% discount offer on labour in January 2017), the management was all talk but no action, the stores weren't run effectively with staff members constantly being late, and ignoring the mechanic request (such as overbooking services and bike build).
I have done a lot of overtime in 2017 due to this, we may have hit target constantly, but at the toll of my own personal health due to staff disregards to the mechanic's health, this is a big failure of management.
Head Office poor handling of staff's health is also horribly bad, they make the Department of Work and Pension look good.
Would not recommend working there.
Decent trade discount, great booking/ordering system
long hours, poor pay (esp by London standard), poor communication, poor treatment of staff, poor set of skill and experience from Head Office, and very unrealistic goal