Eurochange Employee Reviews

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Awful Place
Cashier/Sales Assistant (Former Employee) –  Leicester, Leicestershire12 August 2019
Management suck
20 minute break
Put pressure on you to travel
Never a please or a thank you
Depressed staff and a depressing job
No toilets in most beaches
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4.0
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good
Store Assistant (Former Employee) –  Nottingham8 August 2019
good but gets boring in my opinion. great company to work for and is fairly easy to climb up the rankings, very regulated place with a fair amount of audits
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5.0
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Excellent place to work
Sales Assistant (Current Employee) –  Aberdeen, Aberdeen City25 July 2019
Good environment to work in, all team is really nice and friendly. Working hours are decent and sociable. I really enjoy my job.
Yeah there is the staff card but you have all of the tools to make sure you aren’t making any mistakes and no money will go on it.
Pros
Good rates for friends and family, great team, decent hours
Cons
Short breaks
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Don't Work For Eurochange
Customer Advisor (Former Employee) –  Sheffield, UK17 July 2019
Don't work there, poor balance. Management really don't care. They'll take any losses, big or small off of your own wages, even if it wasn't necessarily your fault. There's a reason that there's a high staff turnover.
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Rubbish place to.work. dont bother!
Sales Advisor (Part-time) (Current Employee) –  Darlington, Durham17 July 2019
Awful company to work for. The amount of bullying that goes on is unreal, if you say anything you are pushed out of a job. Management is terrible, you get a 20 minute break if it's not too busy but some days you don't get a break at all. No toilet, no running water, so can't wash your hands after touching money all day long. Cameras on you all day and if there are any discrepancies on the till, it gets taken out of your wages. Even if the mistake is down to the other cashier, everyone gets it taken off their pay packet.
Pros
None
Cons
Everything about this place. Do not apply!
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Let’s all have a la de da conference to praise the micro managers instead of waking up getting rid of core management!
Senior Sales Assistant (Former Employee) –  West Midlands15 July 2019
-Everything about this place is rotten and it’s getting worse -don’t believe the reviews some have left as they were bribed to do it with love to shop vouchers.
-Expected to sell products to a customer that they won’t need such as original buy back con artist guarantee!
-Training is sub standard- expected to start serving within 2 weeks and opening up a branch in 4 weeks on your own then they wonder why people complete 4 weeks training and leave
-Charged for making mistakes even if you didn’t make the mistake-only regional manager has access to CCTV and they don’t check to see where mistake could have been made when requested by line manager then line managers are expected to fob you off and let you take the hit on payday but regional managers happy to sit watching CCTV all day to make sure you aren’t sitting down for a minute or having a chat with a colleague !
- I won’t mention the uniform you are expected to wear- if you get the right size you request you will be lucky and even then you look like a 1980’s airline stewardess! Oh and you must wear shoes all shift and be stood in shoes even though customers can’t see below your thighs
-Lied to about progression
-Clique environment - if your face fits
-Rudest customers ever
-Constant western union transfers
-Managers constantly on your case as the s7!t they are given flows downwards
-Silly amounts of audits with silly rules- opening up a branch takes an experienced cashier 40 mins following pathetic ‘procedures’ but your given 10 minutes to do and stop when a customer comes dead on 9am. Make a mistake on audits and
  more... boom goes your so called bonus and bonus for your team mates so great way to make friends
-Bonus they bang on about works out to be about £50 per month and you can try your best to sell what you are KPI’d for but it all goes by how lucky you are with what customer you get.
-Be prepared to use chemicals to buy gold
-Be prepared to sell insurance
-Be prepared to sell mortgages
-Be prepared to sell gold
-Be prepared to be sell useless outdated products
-Be prepared to con the customers with upselling such as special deal on 500 euros which saves the customer approx 60p from normal rate.
-Be prepared to follow a sales process which isn’t meant to make you sound like a glorified ATM but in the end that’s all you are.
-Be prepared to work in either an oven or a freezer
-Be prepared to wait 2 hours to go toilet- lock everything away, tell a manager if they answer their phone that your going toilet and then be timed to see how long it takes you
-Be prepared to be all smiles to the rude customers who are so happy about going on holiday and if you do get a nice one then be prepared to be envious that they are going on a nice holiday while your stuck in a little box staring out while the world pass’s by.
-Be prepared to be harassed by management if you don’t hit unassailable targets set
-Be prepared to either be non stop for 10 hours in summer or board for 8 hours for rest of year
-Be prepared to have your hours cut or be forced to use one of your paltry annual leave days just because your branch isn’t busy enough
-Be prepared to wake up at 6am to get to another branch , get home at 9pm and only be paid back transport costs.
-Be prepared to have a so called manager stand behind you and reprimand you for not selling everything to a customer as that is all they will be doing going forward but the company calls it coaching
-Be prepared to have major responsibilities but be paid just over minimum wage
-Be prepared to be made redundant -Managers already been made redundant and the tight company whose owner is a multi millionaire didnt even giving them a redundancy payment.
-BE PREPARED BY SIMPLY NOT GOING ANYWHERE NEAR EUROCHANGE YOU HAVE BEEN WARNED.
  less
Pros
you get 20 mins break to run to public toilet, eat and apply for a new job
Cons
Erm I think I about covered it all.
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excellent experience
Travel Money Assistant (Former Employee) –  Cheltenham14 July 2019
This was a great workplace to work for as you all worked as a team. the management was great as the workplace was flowing accordingly to cashflows for the business.
Pros
own set of store keys
Cons
20 mins break
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Such a shambles.. within a month it will have you feeling suicidal. Alot of staff are now on antidepressants
Sale Advisor (Current Employee) –  Birmingham, West Midlands7 July 2019
This job will leave you with despression and broke.
Customers are allowed to racially and pyshically abuse you and if you refuse to serve, you get told to stand there and take it or you will get into more trouble. Leave you to work long shifts without any help so it makes it possible to gain more money on your staffcard which means they can take hundreds of pounds out of your wage and leave you with pennies. They then demand that you do your job properly even though you are left alone at busy periods and dont even manage to get one of your 20 minute breaks.
They tell you you will be working at one branch but then demand that you travel to other branchs in different areas and if you dont you get disciplined. They also demand that you hoodwink customers into buying the rubbish products that they offer or you will get into trouble
Pros
Nothing at all
Cons
Everything..
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Poor place to work advoid
customer service role (Former Employee) –  Travelled round uk for them as I was a mug25 June 2019
Think they know how to run a business when all they do is push decent staff away and keep the one who don’t care!If your face don’t fit you’ve not got a chance. Poor wages for the responsblity required, work single manned, poor communication, one rule for one another rule for another! Bullying is being shown in branches and nothing gets done about it , they brush under carpet but pull you if you haven’t signed a daily check list sheet! I was with company for 8 years and it’s got worse and worse!! Horrid place to work- stress, long hours and no appreciation! Bonuses are few and far between!!expect you to
Open branches you have never opened before then complain if it’s not open on time even thou you have travelled 2 hours to get there!! They sell you job as if it’s the best thing since sliced bread when really your selling your soul and social life to them!! Oh and HR are not professional,inappropriate, not supportive and literally VILE people!! Nothing stays confident with them around!
Pros
Nothing
Cons
Everything
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3.0
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Interesting job - profit focused
Sales Advisor (Current Employee) –  UK19 June 2019
Typical day can be busy and hectic or go at a snails pace, depending on the season
From one branch to another and depending on your colleagues and manager the job experience will also vary.
In my first year there the policies and procedures changed every month or so, meaning a new policy had to be learned and put into practice, and new management structures and systems changed the day to day priorities of the business.

Overall the take over by NM money has meant that the company now operates a wider portfolio of products, but for those on the front line face to face with customers it means the job is now so much more than just foreign exchange. We have to upsell, register, offer multiple products, carry out WU transfers, offer mortgage advice, remember all policies and procedures to audit standard and be attempting to make sure our stats are acceptable as it is the only opportunity for a bonus.
Pros
Interesting, never two days the same, great colleagues
Cons
more responsibility than you get paid for, and the company is moving to a place where sales advisors are not given the respect they deserve.
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Stay far far away
Sales Advisor (Former Employee) –  Trafford Centre, Greater Manchester17 June 2019
Lone working on a daily basis minimum 5 hours per day if not more

lonely hard working environment not allowed any form of music, sat in a small confined corridor staring at a wall all day

expect you not to make any mistake if you do you will pay every little penny back no matter who’s fault

higher management don’t care expect you to hit unachievable targets if you don’t disciplinary action

can go hours without business on quite days

high turn over if staff because staff are treated like garbage

staff card - any mistake made could be £1 you pay it back if you have a large amount on your staff card they take higher amounts out of your wage. THEY HAVE AND WILL LEAVE YOU WITH 0 PAY TO GET THEIR MONEY BACK! you earn hardly anything and they are deducting anything from £100-£500 so they can get their money back! the pressure of your staff card is enough to make you seriously ill!

don’t be fooled by the lies and opportunities they try to fool you with, it’s a horrific job with absolutely 0 benefits for the amount of hard work the job instils the wage is ridiculously low as well
Pros
Leaving the company
Cons
Staff card, Lone working, working in silence
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5.0
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Productive
Cashier (Former Employee) –  Cornhill lincoln13 June 2019
Good training, good company to work for. Always helpful in situations. Nice staff and management. All round good place to work for. Nice happy environment.
Pros
Good pay, overtime available
Cons
Busy environment
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2.0
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Don't do it
Foreign Currency Cashier/Key Holder (Former Employee) –  England11 June 2019
A typical day at work would be to open the branch,
unset alarms,
Unlock safe count all the currency, start and end of the day.
Set up for the day.
You learn all the different country currencies.
How to run a branch almost single-handed every day.
Management is a joke, they never listen to anything you say. They just protect themselves.
Have to pay back any discrepancies, if the till count is down you pay it back, if the till count is up the company keep it.
Win-Win for the company
Don't have any problems as you can not expect any help.
There is time to always think, as you have plenty of it as you are on your own 90% of the time with no management backup.
Colleagues if you are lucky enough to see them, are your friends and sanity.
Pros
none
Cons
Staff cards, Working on your own for days .
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Training good; that was it
Sales Assistant (Former Employee) –  Cardiff, Cardiff29 May 2019
Too many targets to hit. Never mind if the customers don't really understand what they are getting as long as your manager is happy with the daily targets.

Any mistakes, YOU pay it back. I am sure tis company has insurance liability and everyone makes a mistake once in a while when under pressure.

Twenty minute break completely useless and there is no toilet or running water.

Don't be fooled, it is a company for young gullible people who may have not had many other jobs so do not know they are being exploited - Don't apply
Pros
Training good; leaving
Cons
Targets, other products to push, pay
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Suicide will be a good definition
Cashier (Current Employee) –  London24 May 2019
If you want have a normal life forget this Job
You will be Stress Worked 13 Hours with 40 minutes break.
Mistake you Pay.
Managers change your planing and it's normal for them
You can't be sick because they always short on Staff so no one can cover your shift.
You are in Prison they listen what you say and watching you.
For £9 and £9.40 after 6 months.
You applied for one branch they send you everywhere they need you and they don't pay for your travels.
Conclusion if you want to be depressed and and don't have any Safe at the End of the Month this Job is Perfect for you.
Pros
Nothing
Cons
All the Company
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Full of work shy, babbling idiots.
Sales Advisor (Former Employee) –  Glasgow, Glasgow22 May 2019
Had the misfortune to work here for 7 months.

My manager was decent, as were a few other members of staff. The rest were work shy, lazy, babbling idiots.

You will lose your sanity, I walked away with no notice to save mine. This job borders on a social experiment.
Pros
Get your friends to phone the shop, you can at least talk to them for hours.
Cons
working alone - CONSTANTLY with nothing to do
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Wow
Sales Assistant (Current Employee) –  Carlisle, Cumbria12 May 2019
Wow ..... just wow.

If you want to feel what it's like to be in a glass prison....then apply.

There isn't anything positive to say.

You will work alone most of the time.
You will have limited contact with your manager (even after the restructure).
There is no direction.
There is no toilet.
You cant use the internet
You cant reed a book
You cant use your fone.

Suppose it's better than being unemployed.
Pros
You have a fridge.
Cons
Working alone, no facilities, no entertainment, long days working alone.
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horrible place
Cashier (Former Employee) –  Darlington, Durham7 May 2019
i worked here for about 5 months and the staff and management were awful. the staff were horrible and would spread rumours and bully and the management would blame the victim. horrible place to work.
i got given a disciplinary meeting just because another member of staff “did not like me” for no good reason whatsoever and even though darlington was supposed to be my main branch, I was sent to middlesbrough and durham most of the time.
Pros
none
Cons
horrible workers, horrible management
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Pretty poor, wish I hadnt applied.
Sales Advisor (Current Employee) –  East Kilbride, South Lanarkshire6 May 2019
I wish I hadn't applied. Everything on here is true. All this company has done is take the last remaining bit of motivation I had.

You will work alone 99% of the time. With no internet access, no mobile phone, no music and nobody to talk to. Its like a prison but with no toilet.

If you lose money - you might pay it back. You might not. You dont find out until your pay slip arrives after you're paid.

Inherent micro management - if you even touch your mobile you will goto disciplinary.
Cons
Working alone, little support, no toilet
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Dont
Cashier (Former Employee) –  London, Greater London5 May 2019
Expect you to give your life to the company...
No room to breathe...
No personality...
No support from managers...
Summer time very hot and easy your brain to burn and make a mistakes u have to pay for...
No toilets...
Very old and dirty branches...
Salary low...
And many more...
Remember just DONT!
Pros
none
Cons
everything
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