Every morning each SA needs to be provided with all information on current promos, sales, margin, targets which is up to myself...most of this is provided on boards on in the morning meeting.
At around 9am the inbound calls are coming in and need to be managed so that's the missed calls are below 2 percent.
Sales targets for the SA's are updated throughout the day so they know what each individual has generated in sales, margin and credits.
Quotations of enquiries are provided every 2 hours for chances to upsell and reasons have to be given why if not sold to feedback to the General Manager.
A certain amount of inbounds and outbounds need to be hit everyday to hit the monthly KPI.
Target day is essential £27,538 each day is the target for the branch this month.
long hours, no lunches, bad commuication