Customer Specialist (Former Employee) – Manchester, Greater Manchester – 29 December 2017
Busy office, always something going on, and almost always calls coming in to the switchboard. Responsibilites include taking incoming calls from customers to change or cancel policies and potential customers to set up a quote for insurance. You are provided with computer at your desk and a headset, full and fun training is provided but it does get hard once the training stops and you have to be on the phones - some of the calls are a little destressing, for example people have to call insurance companies when a policy holders die, and sometimes the customer just won't accept what you're saying and argue the premium that the computer generated premium is wrong.
However, the good calls give you the rewarding feeling like you have genuinely helped someone and they are happier because of the help you have given.
Bargain cafe in the canteen, free coffee machine seconds from the desk, comfy break rooms, regular breaks.
When I applied it was advertised as a 9-5 job, but it was 9-5 in training and then sporadic shifts, anywhere from 8-8 monday through sunday, busy office.