Accounts Payable Manager (Current Employee) – Worthing, West Sussex – 26 October 2017
I have enjoyed my time at Equiniti, they are a company that are actively moving work off-shore to India. The team I managed were well trained and open to challenges. We went through many system enhancements making the work life easier. Work is at a fast pace and still is with queries from the off-shore team.
I am part of the Finance 'Fun Factory' that organises fund raising events for charities, since I have been doing this we have raised £5,000 mainly by cake sales, raffles and quizzes which I have enjoyed organising.
I am sad that the moved has moved to India and that my team and I need to find other opportunities.
Contact Centre Agent (Former Employee) – Birmingham – 11 September 2017
Good place to learn new skills as you have the opportunity to learn little about the UK stock market and how it operates behind the scenes but soon it becomes very daunting as it feels like time stands still. If you can survive with the same questions being asked 98% of the time on all your calls made by your customers from 9am sharp till 5pm every day for 5 days a week than you can find happiness at this company but honestly if you are free thinker like me, than best to use this job as a stepping stone for your next employment as working in a call centre simply was the worst job I endured in employment career and never again.
Postal Sorter (Former Employee) – Lancing – 9 January 2018
I was only a temporary employee at Equniti and it really showed in the way I was treated, the management had a clear disregard for the staffs feelings, and I was often discriminated against for my age by the other temporary members of staff
Administrator (Current Employee) – Worthing, West Sussex – 6 September 2017
The day to day roles are very varied, so depending on the job you are doing will depend what your day consists of, it could be the same every day or it could be dealing with different aspects. The management could do better with communicating with the staff but other than that they do a great job. Once within a team you can find that it can become like a little family, team nights out etc. I personally found that my colleagues were the best part of my job.
Contact Centre Agent (Current Employee) – Birmingham – 23 October 2013
i start my day taking calls, and dealing with queries from NHS and Mineworkers pensioners, this can range from pay date enquiries to sending out P60's or changing bank and address details. Management are helpful and support is their when required, coaching and feedback is constructive and productive. Patience is key as many customers are old and find it hard to process information, however it is vital that whilst entering sensitive information such as bank details I am thorough, to ensure all details are correct. Generally banter with the team and mixing with colleagues is very enjoyable as they make the working environment very pleasant.
Pension Administrator (Former Employee) – Reading – 19 August 2017
An area of the outsourcing company in constant flux with many challenges of providing pension support to the main company. This was reflected in staffing levels, support and employee understanding offered by direct management.
Equiniti has the potential to become a top company but the way jobs are managed makes it difficult for employees to put 100%. There is no security as everything is based on busy periods and if there are no busy periods you could be sent home, taken off or 'let go off'.
I enjoy working in a friendly environment and preferably within a team.
Senior Administrator (Current Employee) – City of London, Greater London – 24 April 2017
My typical day at work is from 7.30am to 5:30/6pm, I am looking to have a more work/lifestyle balance. I have learnt various skills whilst working at my present company but I would like to go back to being a PA. I enjoy multi tasking and being able to proiritise my work, I pride myself on being very efficient in my day to day duties. The hardest part of my job is working long hours.
Pensions Administrator (Former Employee) – Crawley, West Sussex – 23 February 2017
As an administrator the role is relatively varied from, composing emails and making calls to scheme members as well as solicitors, HR department amongst others to calculating pension quotations.
Teams can be fun to work in, and work is relatively easy though deadlines have to be made and work can build up and there is a lot of things to learn at the beginning and there is little room for progression.