Postal Sorter (Former Employee) – Lancing – 9 January 2018
I was only a temporary employee at Equniti and it really showed in the way I was treated, the management had a clear disregard for the staffs feelings, and I was often discriminated against for my age by the other temporary members of staff
Accounts Payable Manager (Current Employee) – Worthing, West Sussex – 26 October 2017
I have enjoyed my time at Equiniti, they are a company that are actively moving work off-shore to India. The team I managed were well trained and open to challenges. We went through many system enhancements making the work life easier. Work is at a fast pace and still is with queries from the off-shore team.
I am part of the Finance 'Fun Factory' that organises fund raising events for charities, since I have been doing this we have raised £5,000 mainly by cake sales, raffles and quizzes which I have enjoyed organising.
I am sad that the moved has moved to India and that my team and I need to find other opportunities.
Contact Centre Agent (Former Employee) – Birmingham – 11 September 2017
Good place to learn new skills as you have the opportunity to learn little about the UK stock market and how it operates behind the scenes but soon it becomes very daunting as it feels like time stands still. If you can survive with the same questions being asked 98% of the time on all your calls made by your customers from 9am sharp till 5pm every day for 5 days a week than you can find happiness at this company but honestly if you are free thinker like me, than best to use this job as a stepping stone for your next employment as working in a call centre simply was the worst job I endured in employment career and never again.
Junior Helpdesk Analyst (Former Employee) – Worthing, West Sussex – 7 September 2017
A typical day at work would be working on all of below:- 1st Line Support Active Directory Exchange Lync/Telephony Exchange Print Servers Basic 2nd Line Support Training Junior Starters Projects and Audits
As I had no IT knowledge when I joined - I learnt everything in relation to above
Enjoyed resolving people's issues and helping them
Administrator (Current Employee) – Worthing, West Sussex – 6 September 2017
The day to day roles are very varied, so depending on the job you are doing will depend what your day consists of, it could be the same every day or it could be dealing with different aspects. The management could do better with communicating with the staff but other than that they do a great job. Once within a team you can find that it can become like a little family, team nights out etc. I personally found that my colleagues were the best part of my job.
Pension Administrator (Former Employee) – Reading – 19 August 2017
An area of the outsourcing company in constant flux with many challenges of providing pension support to the main company. This was reflected in staffing levels, support and employee understanding offered by direct management.
Customer Service Advisor (Former Employee) – Midlands – 10 July 2017
We were on a contract for a couple of months to deal with inbound calls for a well known pensions company. There was meant to be a big public announcement which never happened. There was a training period of a few days. In the end, the contract ended early as we only received a trickle of calls. The rare ones that came through were diverted elsewhere. However, we got to go in and surf the Internet. We were still getting paid for it!
The only progression was being promoted a little bit more to analyse calls.
Equiniti has the potential to become a top company but the way jobs are managed makes it difficult for employees to put 100%. There is no security as everything is based on busy periods and if there are no busy periods you could be sent home, taken off or 'let go off'.
Pensions administrator (Former Employee) – Crawley – 8 May 2017
Close team unit, friendly, helpful and very quiet. Amazing focus on every person and can definitely balance work and non work conversations. Easy to work for as a very calm atmosphere, kept you updated with relevant information and updates.