Customer Service/Player Support - Fraud Specialist (Current Employee) – Cary, NC – 12 November 2018
There is no advancement or recognition. If there is an open position above yours, they will hire someone from outside. Poorly managed all around. You get no recognition for doing your job well. There is no compensation for doing your job well and showing up on time every day.
Beta Tester (Current Employee) – Fort Wayne, IN – 22 July 2018
This company is awesome and not only the creators of the #1 game sense 2017 Fortnite that have awesome customer support and awesome people working behind the scenes to bring you awesome content. My job as a beta tester is to test the new updates before there release to the public
Game Tester (Former Employee) – Raleigh, NC – 15 June 2018
It was pretty simple actually, you come in wait in the lobby talk to the director and go from there. After that you get sent back downstairs into the lobby give a short summary of what happened and then leave.
My experiences working for this current line of work has been exemplary in all aspects you could think of. The pay is good, the workplace is undramatic and fun to be in and the higher ups don't discourage you with their experience but instead help.
Things would change very quickly. Sometimes we had no direction. often there would be a lot of overtime and on occasion it would be asked if there was not enough people singed up. The People were great and it was a lot of fun working with the leading game in the world.
As a contracted QA tester, this job was fun and relaxed overall, but beneath the surface it's a complete mess.
A typical day occurs at different locations depending on which project you are assigned to. Your QA lead will give each team lead a task, which they will break down for their respective groups.
For the most part, other co-workers were cool and laid-back, but many were very hard to work with. Getting people to help with an assignment is like pulling teeth, so the majority of tasks given are completed solo. People will ask you for help relentlessly, but refuse to return the favor, and the majority of them always think they know more than you. Oh, and don't expect the stuff you leave in the office fridge to remain undisturbed.
QA leads are very impulsive, and make on-the-spot decisions that make no sense. One minute you are working on an important task, the next minute you're getting pulled off to work on something else, even though other people are doing nothing. Don't expect to even see them often, as they frequently leave in the middle of the day for reasons they neglect to mention, leaving an unknowledgeable tester in charge.
Communication is also a huge issue. Chatting between QA, team leads, and developers occurs using both Slack and Google Hangouts, but parties never reliably read their new messages. It takes anywhere between 5 to 30 minutes to receive a response on average. This is frustrating due to needing help/answers right away.
There have been many cases of contractors moving into full-time positions at Epic, though the only way to get thismore... to happen is to meet important people and brown-nose as often as possible. Performing actual, physical work does not attest to how good of an employee you are. At all. The majority of full-time QA testers spend their days slacking off on the internet or taking extended lunch breaks when they are needed most, so if you are hired, look forward to that.
TL;DR: Epic QA tester role not the best for someone looking to advance for working hard. Management is a mangled network of miscommunication. Majority of other co-workers are stubborn and dead weight.less
People generally fun to work with, free breakroom snacks/drinks, manageable work/life balance
Hard work goes largely unnoticed, team leads sometimes make strange impulsive decisions, majority of employees lack common workplace ettiquette
Playtest Lead (Former Employee) – Cary, NC – 10 July 2017
Pro: Unreal Engine; they make the engine that almost all game developers use for 3d gaming due to its ease of access
Cons: Trash pay; you'll be jerked around regularly, while the executive elite roll up to work in their multi-million dollar cars Terrible culture; you either drink the Kool-Aid, or you'll be let go (dissent is highly discouraged) A history of "has beens"; all the actual talent left after Gears of War was sold, and all that remains now are the people no one else wanted Terrible treatment of contractors; never worked anywhere that treated their contractors like second-class citizens before Epic
Producer (Current Employee) – Cary, NC – 9 June 2017
Very nice benefits, but creative direction is lacking. Typically there are many people to please and many stakeholders with few contributions but many criticisms. People are wonderful, though the environment can be stressful.
Good company to work for. Enjoyed being at Epic. Some people notice how hard you work. I learned to go above and beyond in all that I do. The most enjoyable part of my job is waking up everyday and going to work.
Epic Games Bilbao, es un proyecto común entre un amigo y yo. Es nuestra empresa y nuestro sueño. Y poco a poco nos vamos haciendo un hueco en el mundillo. Nuestra ilusión y alegría son contagiosas y la meta está cada vez más cerca.
Epic seems to be a great company to work for- from the outside - but once inside the pearly gates they wreak havoc. Nonexistent goals but you will be held to them. It seems they are not sure what they want - and expectations change quickly. Everyone is very nice and cordial to your face but they are so scared for their jobs they are not open to working together for the good of the company. The management are older guys that want to think they still have it but they don't. They are more worried about obtaining the newest iPhone than they are how the employees actually feel about their work.
Free kitchen, good benefits
work always comes first before family, petty drama, fear of management
A typical day in the office has me reviewing the current project my team is working on looking for game play issues. If issues are found then submitting a report on this bug to the correct developer and communicating with that developer. This will include precise details, pictures/videos, and correctly identifying the person best suited to fix the issue. After that reviewing fixed issues to check that they were completed and no longer occurring. There are also meetings to attend, other projects or departments to help with and creating documents. Emails must be maintained at all times so important information is not missed. The management team is wonderful as they do care about their employees and can be seen often around the office. My co-workers are wonderful people that mostly support one another as we have to work in teams (also solo just as quickly) very often. The hardest part of the job is the fact that it is contract and full time is very hard to come by with the company The most enjoyable part of the job is working on a video game project or engine and then seeing the enjoyment others have with it.
Desktop Support Technician (Former Employee) – Cary, NC – 31 October 2014
they worked me 60 hours a week only paid 40 promised me a full time position then used me up and threw me away: managements is a fail and the it department is ran by three old guys and three kids with no experence at all very clicky