Thank you for your valued feedback. We are sorry to hear of your experience and hope that you will contact our ‘Speak Up Guardian’ or call the confidential service that is available to all staff so that we can learn which site these comments relate to, to allow us to investigate the issues you have raised. We continuously recruit to ensure wards are fully staffed at all sites, but where there are vacancies we would rather fill them with bank or agency staff than leave wards understaffed. Bank staff enhancements have been replaced with an increased hourly rate. The career development opportunities we provide HCAs are some of the best in the industry, with plenty of progression available.