Great people and work life balance. But you're just a number
Training Manager (Current Employee) – Oxford – 4 April 2018
If you want a great work-life balance, Elsevier is for you. The ability to work from home is advantageous. Working as part of a global company allows connections with people I would never have dreamed of making. Unfortunately, working in such a big company, you're just another number and it is very uncommon to be put forward for accredited or certified courses even if you are an up-and-coming talent. Elsevier is turning into a tech company and those without a tech background are getting left behind and not being developed accordingly.
Sales Director (Former Employee) – London – 27 September 2016
First rate company with great events. Its the leading B2B event company in events by some distance. Globally set up to operate locally means it takes advantage of new markets as well as established ones.
Customer Services Advisor (Former Employee) – Oxford, UK – 24 March 2015
This was my first taste of working in a customs services environment where we mostly worked per telephone and email which was interesting and I realised that I am customer focused and loved the challanges clients provided on a daily basis. My previous jobs all were more behind the scenes jobs and this was the first job where we had direct contact with the clients on a daily basis.
Productive company which really invest in leading the way in Customer Service
EMEA Customer Service Advisor (Former Employee) – Oxford, ENG – 22 February 2015
- Typical day at work: Tier 1 Lean daily meetings where I have visual control on KPIs board, query volume, incidents, updates on data base and online plataforms, share information with the team members, tasks assigment, etc.
- What I learned: CRM RightNow, taking bank details from customers over the phone, tokenizing and processing invoice payments, Lean Six Sigma Methodology focused on problem solving and wastes reduction: I participated in Lean Six Sigma events to improve processes: map procedures, identified pain points, spot solutions, tasks assignment, etc. Phone skills.
- Management: great balance on organizing new Lean projects and keeping the queries queues within Turn Around Time and First time Resolution targeted parameters.
- Your co-workers: great multi-cultural and international team (EMEA, APAC, USA) always willing to contribute in improvements
- The hardest part of the work:
It has been to attend all the leaning opportunites, workshops, rapid events, training, etc in-house provided
- The most enjoyable part of the job: it has been dealing with customers: I have delivered the best customer care as possible and lead my team with 100% Customer Satisfaction in feedback surveys.
Executive Customer Service Advisor (Current Employee) – Oxford – 7 January 2014
Daily contact with Authors, Reviewers, Editors, Journal Managers and Journal Publishers via telephone and e-mailing. Elsevier deals with very high standard Journals, such as The Lancet. I have personal monthly targets as well as Team deadlines. My department is related to the Operations of the company, regarding the procedure from submission to publication of a final product within 2,000 different journals related to Health, Science and Technology.
Apart from the daily tasks, I ensure to go an extra mile to improve personal profile as an employer.
An on going process of improvement by solving individual and group project. These are created and analysed by looking at the causes, conflicts, methods, data and solutions. The importance of the completion on these mini projects are to improve the customer service delivered to each customer every day.
Finally, being a global company, I daily deal with vary international customers as well as work colleagues.