Busy call centre environment
Outbound Call Centre Agent (Former Employee) – Bristol, Bristol – 15 January 2019
I initially enjoyed my time there for the most part. However they 'employ' call centre staff on a self employed basis. This, the cold calling environment, me not feeling productive and like a robot due to being on the phones constantly, and the extremely low money earnings just wasn't for me.
Not many hours on offer so the earnings is very low . 3 hour shifts up to 6 days a week. You can't live off that
Evening shifts only (aside from Saturday mornings)
Self employment only
Can get tedious at times, and shifts can drag when the call data is nearing the end
Targets: 15 letters sent out per shift (no commission). Monthly: 15 sat appointments (commission)
Commission is not great or easy to achieve on first tier (contacting potential customers to see if they want a letter of Elms will writing service) On first teir you only get comission if you achieve 15 sat appointments in the month.
Verbal abuse from some people on the phone
No food or drinks unless it's in a screw type bottle. No tea breaks allowed.
There's no cold water dispenser. Just tap water, so you need to bring in your own if you don't like drinking tap water
Cliquey environment. Most of the call centre staff already know each other as they get their friends to join from college etc, and don't really talk to you if they don't know you. I've had neighbours who don't say a word to you, but will talk over you to the person sat the other side of you.
Looks good on cv, you gain good skills and experience, target incentives are fun, supervisor is very welcoming and supportive, when you achieve daily targets, it motivates you to do more
Loads due to my personal work ethic and personal prefrences. Not necessarily the companies fault, Elm just wasn't right for me full time.