I got employed for 1 specific job role.
I worked that role for 2 weeks..
I then got moved to another job role, worked that for 3 weeks.
You'll be surprised here, I got moved again to the contact centre - from the interview date, I told them I specifically didn't want to work in the contact centre and they agreed they wanted me and will meet my needs.
I gave it my best shot but the support for struggling staff members is AWFUL! If you ask a colleague for help they will either bat you away to someone else or give you the most unhelpful information ever, and will not let you pass the call to someone else.
-the contact centre has a underlying aura of passive aggression, and the management are only power hungry and will have a patronising chat with you if you are not reaching targets. The head of the contact centre walks around in his socks, and the staff members took drugs at the Christmas do at Westonbirt School.
I was never signed off on writing emails because I wrote them 'too formally'. So imagine a busy contact centre, calls queing up, and I have to call a team leader over to read my emails....And then getting penalised for writing 'I have' instead of 'I've'. Shocking.
Flipping fantastic place to work if you're a moron, I sympathise with the customers having to deal with such shocking customer service procedures.
You can walk around in your socks...
Absolutly everything darling, save yourself the trouble.