Service Manager (Current Employee) – Stevenage, Hertfordshire – 20 February 2019
Like most NHS organisations, survives thanks to good will of staff. Too many managers, a lot of inefficiency and short-sighted financial decisions meaning that the job is sometimes a trudge. Clinical front line and management staff are answerable to non-clinical managers who are motivated by statistics and not true patient care. Not enough empowerment or development of staff in their roles.
Responsible for sustainable temporary staffing for all staff groups at , management of the outsourced supplier and management of the in-house doctors bank as the central point of contact for booking medical locums and reduction on agency. Representative for East & North Herts in the first bank collaborative The Bank Network. Dynamic environment requiring to respond to issues with regard to staffing which is the most challenging in the NHS. Most enjoyable part of my day is leading the in-house doctors bank team and seeing them develop in their roles.
The trainings can be good but sometimes the support from managers are less. The area i work i. Is systematic, however because of the high workload it is sometimes impossible to finish the competency books that needed to be filled up.
Health Records Clerk (Former Employee) – Stevenage, Hertfordshire – 4 March 2017
A typical day entailed; Delivering patient notes to clinics on time, searched the hospital to gather patient notes, delivering patient notes to the desired secretary and using PAS systems to track patient notes. I learned the importance of delivering the notes to clinics on time and how this would affect the overall running of the clinics. The hardest part of the job was being able to find patient notes in an extremely big hospital. The most enjoyable part of the job was meeting new people.
Personal (Former Employee) – Welwyn Garden City – 6 February 2017
Worked for them for 15 years. It was lovely at first but then became to many managers and to many targets. You needed to write reports on writting reports etc... Treated like a number and not a person. Very little compassion if you have any personal issues. Whilst your team were supportive and worked hard it was impossible to keep up with demands of those at the top. In my position I could see many of the staff were stressed and struggling. Retention of staff became and issue and staff from abroad with very little english were hired. This lead to segregation all round. Could be an amazing place to work as there are lots of opportunities to progress. My advice would be the managers and directors need to stop seeing themselves as a different class of person and start being part of the team.