Not good at all avoid if possible you will regret it.
Customer Service Supervisor (Former Employee) – Northamtonshire – 17 February 2018
I worked for East Midlands Trains for 12 years, when stagecoach was awarded the franchise instead of national express things started to change for the worse, do not beleive what they say,there managers go out of there way to cut back the staff and use bullying tactics to a high degree forcing people out of work. The new technology is taking over the booking offices forcing downgrading by the management.
This is definitely not a good company to work for, they do not tell you about fatalities causing long delays, they do not tell you about the long shifts getting up at 4 in the morning and then working until 2 am
2 days later.
Yes you get discounted travel that is the only good thing about working for any train company plus the pension.
Don't do it you will waste your time they do not deserve you.
Discounted travel and pension
Long hours, tiredness and no support.