Not good at all avoid if possible you will regret it.
Customer Service Supervisor (Former Employee) – Northamtonshire – 17 February 2018
I worked for East Midlands Trains for 12 years, when stagecoach was awarded the franchise instead of national express things started to change for the worse, do not beleive what they say,there managers go out of there way to cut back the staff and use bullying tactics to a high degree forcing people out of work. The new technology is taking over the booking offices forcing downgrading by the management.
This is definitely not a good company to work for, they do not tell you about fatalities causing long delays, they do not tell you about the long shifts getting up at 4 in the morning and then working until 2 am 2 days later.
Yes you get discounted travel that is the only good thing about working for any train company plus the pension.
Don't do it you will waste your time they do not deserve you.
1 week Maintenance team assistant (Former Employee) – Derby, Derbyshire – 11 May 2017
working at east mids trains. i learned all about how working for a big name company works. working in maintenance depot i got hands on and understanding of how trains are kept and functioned on a daily basis. staff are very friendly and supportive. defo would recommend to anyone and would go back if had chance.
customer host (Former Employee) – Derby – 5 May 2016
Working for East Midland Trains was in one word hectic! You were constantly on the go and although you had contracted hours you were always expected to go way beyond what you wanted to do. I found that the only way you could progress there was if you had family that worked there already.
Prosecutions Manager (Former Employee) – Nottingham – 28 September 2015
Great people to work with. A "family". Strict Policies and Procedure due to the industry. Managers and Team members are encouraged to take ownership and develop within the role. A busy and highly productive office and working environment excelling in offering sound advice, quality products and services and an excellent customer experience.
Customer Service Officer (Former Employee) – Kettering, ENG – 23 May 2014
My time at East Midlands Trains was only for 2 weeks work experience through my school. The job consisted of helping passengers with information and to their trains. I had learnt new communication skills and had gained more confidence in my area of work. The co-workers were friendly and were there to help with anything that I needed. The most enjoyable part of this job was assisting a member of staff dispatch the trains from the platforms.
Customer Service Assistant (Current Employee) – Sheffield – 11 February 2013
I live in Derby but this position is in Sheffield so doing 12 hours work days feels like 24 hours. But I enjoy the work I am busy and always interacting with the public. The hardest part of the job would be 10 hours of standing, being cold and being tired. My colleagues are friendly and approachable and I enjoy spending time with them.
SEMI SKILLED (Current Employee) – LEEDS – 5 July 2012
11 hour days starting at 6am finishing at 5pm with 1hr breaks throughout the day. Jobs are given by the team leader on a morning with estimated time scale, usually as a team we finish the job 2/3 days early which is a good feeling of accomplishment. The team i work with are close knit and work as hard as one another. Management of the company works, the workplace is run like clockwork. I wouldn't say there is a hardest part of the job as i have been trained and taught by those many years my senior, therefore any problem i encounter we overcome as a team. I could not pin-point a most enjoyable part of my job, due to the job as a whole been a more than satisfactory way to earn a living.
non (due to been a contractor)
no paid holidays/sick leave (due to been a contractor)