Worked for E.ON for two years in Glasgow city centre via an outsource company (not E.ON directly).
Job was basically answering calls and helping the customers with their queries. A lot to learn and take on, as the customers may have a billion different queries and you must know the answers to all of them while maneuvering the slow and overcomplicated systems at the same time. It was very emotionally draining because the customers were rude, unpleasant and ignorant at most times; the call queues were ridiculous (usually at least 20 minutes to get through). Sometimes 1 hour+ wait to call another department. You were also expected to raise and resolve complaints with customers shouting at you all day long, also sell tariffs, book smart meter appointments, and hit 20 other targets on a daily basis.. Long hours, Saturday shifts, no work/life balance as you are always tired and overworked. Too demanding for such little pay. Hard work is rarely acknowledged with more than 300 staff on call floor.. Turnover was crazy. No one liked working there, not even senior staff! Many staff would leave/take days off due to mental health issues, which was no surprise. The environment was toxic.
On a bright side, we had a highly diverse staff, there was a good floor support, very steady work hours and job security. Some opportunities to develop, such as progress to training, HR, QA, management.
job security, floor support, perfect location
long hours, extremely stressful, too demanding