Avoid this place at all costs
As a current employee all I can say is that you will only get anywhere in here if your face fits. The managers are inept, have no idea how to run a contact centre and will quite happily leave you work an 8 hour shift with no breaks.
If you are ever stuck on call after you have finished your shift, you can consider yourself working for free; you will never get your time back. You will however get a stern talking to if you are 8 seconds late for logging on the phones.
If you work bank holidays and get time off in leiu, trying to get that time back from the inept leadership team is like talking to a frozen chicken.
I and many others are continuously ignored by management when we ask them questions. We also had a group of people join the team on a apprenticeship basis who were put on the phone and have little or no idea about the job. The training was non existent. When trainees ask the manager for genuine help, they only response they get is 'google it'.
In short, its a terrible place to work, they are not interested in the quality of the calls or helping people out, they just want bums on seats to take as many poor quality calls they possibly can.
The manager who took charge only seems to be able to get people to faill in line with fear and intimidation (unless he likes you). Not management material whatsoever.
They even changed the overtime rate for weekend work AFTER people had worked it then refused to pay them the correct rate.