The hours are long. You're regularly expected to do overtime, but the chances are it won't be paid, and you won't get the time back in lieu. When you try and take a break, you're still working. If you're called they expect you to go.
Head office, the CEO and owner will lay down tasks/standards that every store is expected to follow, some of the things asked for prove these people have never worked the shop floor properly.
You are given too many things to do on one shift, yet all are expected to be done.
90% of the customers are rude, and expect you to drop everything you're doing to help them, even if you're dealing with other customers. There will even be complaints if the queue has more than 2 people in it. (I bet they don't complain about long queues in Tesco!)
The management at times seem incompetent, leaving team leaders and sales assistants to deal with problems.
The company won't provide security guards, even in stores which have a theft problem.
All stores seem chronically understaffed.
Coffee shop discount is double and colleague hot drinks are cheap
Long hours, poor pay, understaffed