Sales Assistant (Former Employee) – Ballymena, County Antrim – 24 November 2018
No job security at all. The minute they don't need you, you're out on the streets. No job advancement either. Getting shifts covered is a h*ll raiser, and god forbid you stand at your till when there's no customers, or don't hand out the promotion vouchers. Place is an absolute joke.
Never in my life have I ever worked in such a disorganised/twofaced place. If you're face doesn't fit, then i wouldn't bother...
[on a "normal day"]
1.only care about themselves and getting their targets done. 2. If your generally unwell they wont believe you..3.Trying to call in sick you can never get hold of them, so you end up getting into trouble because of that. 4........FAVOURITISM........5.Always taken off more holidays then they should be..
So called "co workers" -
Always talking about one another [including management]. They never answer the phone when trying to call in sick. lazy- Always trying to get someone else to do the work for them. Never respond to the tannoy, never respond to the radio.
Sales Assistant (Former Employee) – Horsham, West Sussex – 3 November 2018
As 16yrs old, having this as the first job was not that great (personally). 1 the first salary that i was supposed to get was delayed a whole month (completely the management's fault). 2 during the six months that i've worked here, i never got my uniform (so felt like, there is that sense of not belonging) 3 As a FULL-TIME student, my contract hrs was 16 (4hrs a day: so went straight after college) LOTS of catching up was needed. I knew how my contracted hours works, what I WAS (still am) disappointed was when they knew that I have a half term (through other co-workers who goes to the same college) they put me on 22-29 hrs a week, WITHOUT my notice. This actually restricts me on my activities during the half term. 4 Having it my FIRST part time job, I couldn't really refuse especially on times when the assistant manager asks for me to work on overtime to help in reorganizing the whole shop floor (MAYBE this 4th one was on my part xD)
Sales Assistant (Former Employee) – Scarborough, North Yorkshire – 3 November 2018
I worked at Dunelm for six years I really enjoyed it I worked with a great bunch of people. Our managers were really good some days were hard but that's like any job.
They supported me well when my family member passed away and they always stood by me. I'm the person I am today because of Dunelm it's a great company to work for. The only thing I will say is the break times are too short this is something that definitely needs to improve.
sales assistant (Former Employee) – London Borough of Harrow, Greater London – 13 October 2018
Working at Dunelm taught me better ways of communication and also taught me to multitask as well as keep a positive energy. The hardest part of the job was remembering where every item is located but not long after did i memorise and learn making my job easier. I say the thing i enjoyed most was communicating with customers and colleagues. They were all great people to work with.
Sales Assistant (Former Employee) – Eastbourne, East Sussex – 13 October 2018
The pay is okay but what is expected from you is never achievable work wise. The management is soo poor that morale is low in most stores I've been to and worked for dunelm for nearly 5 years, with a turnover of 5 managers each as disregarding as the rest for anything not work related. Old systems used in store, with no consistency with work load expectations or work and or requirements.
Although this company is great to work for as a whole, as with all work environments, its not without its faults. For me in particular, the way in which requests of any nature are handled poorly by management. When booking time off for example, it can sometimes take a number of days or weeks before you hear anything back at all. I also feel like I get treated differently by people ranked higher than me, and sometimes not in a good way.
I seem to get on well with most people who are ranked the same as me.
Certain parts of the job role can quickly become too predictable.
My first few months at dunelm were enjoyable then I soon learnt that management do not like the young workers there. I had friends who previously worked here and heard horrible thigs that managers had done, then I experienced this my self. Workers are un-appreciated, treated unfairly and by one particular manager was often slagged off to other colleagues. It is good pay and when particular managers are not there is a pleasant place to be. Rotas were always put up 1 day in advance leaving no one anytime to plan anything in there personal time and often changed last minute or put in to cover other peoples shifts with no asking or word of warning.
Sales Assistant (Part-time) (Former Employee) – Scarborough, North Yorkshire – 2 August 2018
Bad management and rude colleagues on customer services. Particular long standing staff members allowed to get away with all sorts such as bad attitude sloppy service and rudeness to customers slacking off and generally uncaring attitude whilst talking down to newbies for not doing things right and basically not working as themselves should be. Bullying is rife impatient boss was very shouty and aggressive I Could have reported but decided just to walk away. Couldn't wait to leave I ended up hating it. If you mention anything that needs to be improved to make customer experience a better one the bosses think you're getting at them and jump down your throat rather than taking it on board.
Not a great company. Training is terrible watch and read a few my learning courses then they expect you to know everything. If your not liked your pushed out by anyway they can. The management as of 2018. Is terrible. They are rude and do not listen nor care. Even manager more concerned about targets than coulleuges. I would avoid letting young ones work there as they are not at all gd caring for them. If you have a family you will not be allowed to work around other commitments you may have. You have to work midnight shifts for 4 weeks in a row if working trade. To sum up.... do not go near Chelmsford store. And other stores the same. You are built up to be such a great colleuges then they treat you unfairly and let's say since store opened 9 months ago they have sacked and pushed out 5 management/team leaders and around 25 coulleuges. Would you now consider this????.
sales assistant (Current Employee) – Coventry – 4 July 2018
Overall Dunelm is a good company to work for, amazing staff, high level of professionalism and a great place to learn new skills. If you are a student, love working in retail or looking for part time work then I would highly recommend Dunelm as a company to work for.
Sales Assistant (Current Employee) – North West – 3 July 2018
Typical day - Staff arguing, provoking each other into arguing, blaming everyone but themselves for issues.
Learned- Nothing, no training at all.
Management - Wow, never have I worked with such petty, two-faced, incompetent people in my life. Cant admit when wrong, refuse to see anyone else's point of view. I had one clash and right away my days where changed, lost hours, all over time gone. I wasnt the first to have this happen to either.
Workplace culture - Bullying, plain and simple. Never worked with such negative, offensive, awful people. People who would happily lie to get others in trouble for no reason.
Sales assistant (Current Employee) – Chichester – 27 June 2018
I thoroughly enjoy my job at Dunelm however, after moving out i need a full time position providing me with at least 30h a week minimum and unfortunately the highest form of contract with out being management is 24h.
Sales Assistant (Former Employee) – Aberdeen – 11 June 2018
I worked there for almost 6 years, management tried more or less everything to get me to leave during my trial period but I wouldn't give them the satisfaction. Things never changed.
Not flexible with regards to hours, rotas were given sometimes the day before starting, they took no notice of your availability. Holidays were almost impossible to get when you wanted.
Most of the staff were good to work with, except a small group.
The breaks are ridiculous, you only get a break if you work 6 hours or more and it is half an hour.
I am on regular medication which I require every 4 hours, in a 5 hour shift I needed to have, I was disciplined for going to staff area to take medication because I had not asked a manager if I could go.
I finally took the decision to leave as the job was affecting my health and certain staff were involved in other staff losing their jobs, they were not getting the chance to do the same to me.
Sales Assistant (Former Employee) – Stafford – 9 May 2018
I worked there for a few months and in that time I found the manager of the store was absolutely terrible at his job. The assistant manager not much better, they made you feel stupid and spoke down to you infront if customers. The only good thing about working there is some of the customers
Management, customers, co workers, money, breaks, hours
Sales Assistant (Former Employee) – Lowestoft – 21 March 2018
My manager got too happy with our wages. Spent them all on products. Leaving 12 of us with dismissal over 'references' not getting back. When I contacted my reference, they said they had spoken to Dunelm.
Also, tried to con us out of 4 weeks pay, rather than 1 week.