Questions and Answers about Dunelm

Here's what people have said about working and interviewing at Dunelm.

View all 40 questions about Dunelm

What is the interview process like?

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Applied via indeed got a email invited to a make a home assessment starting with group interview only 4 turned up lasted 3 hours max so we didn’t end up doing a group interview. all four got split on the shop floor so furniture/ home ware/ coffee shop/ tills/ warehouse. Later had one to one interview and then I worked at the warehouse didn’t do coffee shop as I don’t want to work there. Asked several questions like hobbies and interests. Lots about customer service questions! Like how you handled situations. Times when you motivated someone or someone felt motivated by you. Worked as a team? When you got good customer service I said dunelm ofc she laughed too😂 and so many about the role really canr remember a lot she said quite a lot of questions I didn’t feel nervous I felt confident as it was a one to one I think I would’ve felt scared I’m a group one but everyone is different. I’ was myself and I was happy I was found it comfortable and process to be easy she asked me how many hours I wanna work. And how much if her paid and about flexibility also said I’ll get told by a week time

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I applied for DUNELM via indeed at Stockport st Mary’s way as a sales assistant. After two weeks maybe I had a email where I was told I was selected to attend DUNELM’S ‘build a home assessment’ Which approx. lasted 3 hours! So I would recommend do not wear heels 👠! ESPECIALLY if you’re not used to walking for hours in them. Back to the interview! I was told through email to bring my passport and proof of national insurance number/ p60 p46 they didn’t follow up on these at all! When I first attended one of the colleges wasn’t aware of the make a home assessment but another who was ever so helpful spoke to someone and then took me to the coffee shop at 10:00 we was then collected by the assistant manager. It was supposed to be a a ‘group interview’ However, only four of us turned up including myself. I felt at ease and not so nervous! As it was only 4 of us. The assistant manager took us to a room she went through who was present and then left our stuff and went on to the shop floor. She split us up so one of us went to the warehouse, one of us was at the furniture sector one of us was at the cofffee shop and I myself was at the tills. One of the colleagues was super helpful she let me have a go at the tills and allowed me to serve them I had a enjoyable moment as I love serving customers. After 45 mins or so I moved onto the furniture/ home wear sector and a different colleague who worked there explained the roles it was a good experience. Lastly the assistant manager came over to me after 45 mins to a hour she took me up for a 1:1 interview she asked me several questions these consisted of: what are your hobbies and interests? Give me a time when you received good customer service? Give me a time where you motivated someone and they felt happy?give me a time when you helped a customer and they was very happy with your service? What would you do if a customer approached you and something was out of stock? Give me a time where you had bad customer service? She also asked more about the role itself and some of the questions wasn’t too bad! She then went through to the actual role and pay! She asked me which area I prefer to work at I said the Tills and shop floor and I said no to the coffee shop. She told me You’d usually be paid £8 something per hour and it goes up to £8.50 after 6 months probation she wasn’t entirely sure. After that she asked me about my availability and felxibility. After the 1:1 interview which lasted about 20 mins I moved onto helping out at the warehouse and after half an hour the assistant manger came to collect me. She told me that I will be told if I will get the job or not after a week! Via indeed or the website however I applied. After that I was free to leave.

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Does not say hi long the interview is

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I had my phone interview that went well but when it came to the interview it's self I dident stand a chance. There was 9 people with 2 staff, one had worked there for 4years hadent got a clue. We were split into group's of 5 and 4 I was in the 5 not a good experience when you have 4 very loud people in the group. A customer heard it all and thought to it was a very unfair situation should have had a smaller group. The one to one interview I was asked how quick I could work. Not very professional. This was a store in east ayrshire. I was discussed.

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You go for run with the area manager who’s dressed like a nun and smoking a pipe
You will never experience an interview like it again for as long as you live

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Telephone interview, followed by a group interview, was one occasion the older applicants so knew I didn't stand a chance, spent hours at the interview watching a video, role playing, so unessary, had to bring documents ie photo ect then you don't get the job!

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I sat in the back of the managers car with the engine running and radio on full blast for my interview.
Strange to say the least.

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I've just had an assessment at Dunelm and It was great! The manager was so down to earth. There were only 4 of us, we had to chose an item that we liked, get into pairs, explain to our partner why we liked it then our partners had to tell the manager what we said about it. We then went onto the shop floor to do an easy task. It was a very relaxed assessment which ended with an interview.

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Very lax interview .if face fits realy .some mangers and assisant mangers also look you up on social media check your life style etc ..

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They say you have to sell the products false job description

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