DS Smith Employee Reviews

Found 43 reviews matching the search See all 132 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If i could rate no stars i would!
Machine operator (Former Employee) –  Sheerness2 September 2019
Appalling management. No care for the employees. Management literally have no idea what they're doing - do not know how this branch has run for this long. Did not receive any pay rise in 2 years.

Would not recommend anyone work within the factory floor.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Pleasant working environment
Falk lift driver/machine operative (Former Employee) –  Kent27 July 2019
A nice place to work. Like any job, if you turn up everyday knuckle down and achieve the company goals you will be recognised. Wage structure worked under 4 band types, from a grade 3 to a grade 1A. If you want to learn and achieve a higher pay packet there’s the option.
I worked for D.S.Smith for 16 years and the staff become like family. I only left for personal reasons but very much enjoyed my time here.
Pros
Overtime available and opportunities to advance
Cons
Low wages
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Rewarding place to work
Regional Account Manager (Former Employee) –  Plymouth, Devon10 June 2019
I was left to organise my time to maximise results but was still accountable through CRM reporting system. Good interaction between Management and staff. Sales team supported each other and developed accounts with assistance from Design Team.
Company committed to excellent Customer Service whilst maintaining required profit target.
Pros
Great Team working together
Cons
Sometimes long hours due to travelling
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great place to work
Team Leader/ shunter (Former Employee) –  Milton Keynes, Buckinghamshire27 March 2019
there is really good place to work because there is opportunity to grow in that company, money is really good also. I learned how to drive shunter unit. I learn to be a first aider. The biggest thing which I learn there was how to manage people. how act in one or other situation in work place. That was great
Was this review helpful?Yes 1No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productiv anf fun work place
sorting (Former Employee) –  Willenhall22 March 2019
What have I learned in this job? I was taught to use different machines.


It was the best job in this company, which was very pleasant and worked in this company for mnei like family.
Pros
own lunches
Cons
long hours
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Poor training and leadership
Floor Manager (Former Employee) –  Crumlin, Caerphilly23 February 2019
Poor communication,poor training and planning.
If you have a job then don't give it up to work for DS Smith.
Be warned they look very polished from the outside but don't be fooled.
Pros
Salary, hours
Cons
Promise much but deliver little
Was this review helpful?Yes 4No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lovely place to work
Receptionist (Former Employee) –  Belper, Derbyshire15 January 2019
DS Smith was a lovely place to work for. The staff were always helpful. I enjoyed every aspect of the job. The Management were always willing to help with any queries I had.
Pros
The staff
Cons
Missed my children
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Safe place to work with good salary
Employee (Current Employee) –  Midland5 September 2018
Days are very busy with a new challenge daily.
Good work place mix with a friendly atmosphere.
Difficult work place home life balance.
Safety driven work place
Pros
good pay
Cons
long hours
Was this review helpful?Yes 4No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Packer (Former Employee) –  Northampton, Northamptonshire23 July 2018
There is very hot. Some peoples are rasist. Sometimes There is very fast job what is hard in more then 30 degrees.
But you have free coffe, tez and chocalate.
Was this review helpful?Yes 3No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very average company
Machine Operator (Current Employee) –  Blunham, Bedfordshire11 June 2018
It used to be a great place to work when it was Abbey Corrugated, not so much anymore.

The hours are long and tiresome, especially on the machine itself. Parts and maintenance aren't carried out or replaced enough, meaning half your time is spent battling uphill to achieve anything.
Constantly have to pester management for anything holiday, overtime or pay related as their is no longer designated HR.

The pay is good for the job, one of the best around, unfortunately this means most employees feel committed and stuck to what they are doing and fear leaving or change. There's only a 45 min break allowance on a 12 hour shift and for how strenuous and hot and bothered you can get, this isn't enough downtime to feel relaxed at work. Expect to feel pressure and stress as part of your daily work life.

If you're after decent money for straight forward work, come here, but don't expect decent treatment. Progression seems to only come for friends of friends and not based on skills or ideas.
Pros
Decent amount of time off work
Cons
Long hours, hard work on corrugators, lack of tools and equipment
Was this review helpful?Yes 7No 3Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Driving Job
HGV Driver (Current Employee) –  Fordham, newmarket18 May 2018
Easy job for a driver. You won’t work anymore than 60 hours a week and you will get time off to ensure your contracted hours are maintained (48 per week).

You will be expected to do the occasional sixth shift (generally 6 per year). And you will be expected to work Bank holidays.

Extra pay for weekends and bank holidays.

Expect to start anytime from 0400 on the day shift. There is no pattern to your start times though so be prepared to have the worst work/life balance. (Like every driving job)

The fleet is modern and generally well kept. It can take a while for faults to be rectified but you won’t be pressured into pulling anything out of the yard that is dodgy like some haulage companies do.

Health and safety standards are high and use of hands free and smoking etc are strict.

Drivers currently employed are friendly and helpful, always happy to give directions and advise on drops. There are a few moaners but you get that everywhere.

Planners are friendly and try their best to keep drivers in a routine.

New management for transport are approachable and willing to listen to suggestions.
Pros
Good Salary, Clean work
Cons
Long hours, Negative Attitudes Among Drivers
Was this review helpful?Yes 9No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Job for the desperate.
Production Operator (Former Employee) –  Sheerness (England)13 February 2018
At D.S Smith Sheerness you go in to feel like a number without any care, the management does not want to know unless you suck up and favouritism is a killer. The supervisor gets no help from the upper management and quite frankly does his own, customer relations and the floor managers duties leaving him less than approachable to most of the factory staff when they need help. All staff members come in depressed about being there but knowing they have to because it's a job. The pay is less than the factory average in the area and to survive overtime will be required, however only certain machines actually get overtime.
Was this review helpful?Yes 7No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing place to work at.
Machine Operative (Current Employee) –  Livingston9 January 2018
It is a really great company to work for. The atmosphere there is more than friendly, team-spirit is always a moto here and the training is simply perfect, they go easy on you when you are all new to this. The only bad thing is that when the machines go down, there is nothing to do.
Pros
Amazing people, working hours, great training
Cons
Sometimes too busy
Was this review helpful?Yes 2No 4Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work overall but could be improved
Operative (Current Employee) –  Crumlin, Caerphilly11 November 2017
Great bunch of people (operatives) to work with who always help eachother out. Great hours, pay could be better but definitely isn't the worst paying job out there.

Clear difference in Office Staff and Shop Floor staff which I personally have never liked. For example.. if you are a sales rep your job title says so but you're an operative no matter what you do
or how complex your role is on the shopfloor

Production is lucky to get a thank you while the office staff are regularly rewarded which has lead to a decline in morale and motivation to do better as doing rubbish is treated the same as pulling off miracles.

There are just as many managers as operatives.

Suffers from the usual crowd of can't do wrong and the rest who can't do right culture.

New operatives are thrown in at the deep end and expected to become experts over night whilst no formal training ever takes place.
Pros
hours, Breakfast Friday
Cons
Bad management, training procedures, no advancement opputunities
Was this review helpful?Yes 10No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stressful!
AP Team Leader (Current Employee) –  Caerphilly, Caerphilly1 October 2017
SSC is a very stressful environment that doesn't suit everyone. High salary payer but they also expect a lot for this pay. Every action is questioned and you cannot make any mistakes as you are then questioned and it is noted on file!
Pros
Free breakfast
Cons
High pressured, long hours
Was this review helpful?Yes 14No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a good company
Operator (Former Employee) –  Livingston, West Lothian26 September 2017
Hire and fire is the moto here!!!!
Please stay clear expect you to know the job after 3 week.
The management are clue less as they do not treat the work force with respect.
Please stay clear
Pros
None
Cons
Shifts and managment
Was this review helpful?Yes 13NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I would rather flip burgers
Branch Manager (Former Employee) –  UK6 September 2017
I worked for the Recycling Division for 10 years in a managerial role. It was a great place to work for the first 7 years, fun, challenging and rewarding. However, due to wholesale changes in the senior management team, unfortunately the culture changed for the worse and it became an awful place to work.

The senior management team make decisions without consulting middle management or the shop floor and without any real understanding of the industry. When it goes wrong, they blame it on the incompetence of others or just try to sweep it under the carpet. There is a lack of clear leadership, with projects never being completed before they decide to move onto the next hot topic - the logic seems to be it is harder to hit a moving target!

They have become obsessed with systems, whilst ignoring the fundamentals of the business they are in, with supervisors and team leaders unable to do their jobs because they are bogged down by endless and unnecessary admin. It has got to the point where they actually have to complete a tracker to keep track all the trackers they have to complete. Madness.

Employees receive little support, with the majority of employees faced with a totally unmanageable workload, which has led to complete apathy among many and is reflected by the high staff turnover rate, both at head office and around the depots. When I joined the company it prided itself on the low turnover rate, with loyalty and experience in abundance among its' employees but they have since allowed a huge amount of talent and experience to slip through their fingers. They simply place
  more... no value on their employees, adopting an attitude that anyone can be replaced, although increasingly they don't even replace people. Some have even been forced out for daring to speak up and challenge the MD or suggesting an alternative method of operating. Bizarrely, at one point there was no HR department, as they had all quit or been fired.

Pay rates are inconsistent, with some roles at head office in particular substantially overpaid, when they add little value to the business. Meanwhile operational roles tend to be paid well below the market rate and offer little opportunity for career development, unless you are willing to relocate, due to company structure and business model. The sites also continue to suffer badly from a lack of investment and poor infrastructure and are well below the standard you might expect from a company with FTSE 100 aspirations.

The reality of life working in the Recycling Division is the polar opposite to the company's stated core values. Very much a case of style over substance and it is a real tragedy to see what was once such a great place to work slowly being destroyed.
By all accounts, DS Smith overall is a decent employer but avoid the Recycling Division at all costs, it is a part of the business in serious decline.
  less
Pros
Good share options, Working in a team with good people, Interesting industry with lots of variety
Cons
Bullying culture among senior management, Lack of vision and leadership at boardroom level, Unachievable workload, Pay disparities, Lack of investment in people, Poor job satisfaction, Head office detached from operational reality, Employees disenfranchised
Was this review helpful?Yes 36No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just a number
Senior operator (Former Employee) –  Burscough, Lancashire28 July 2017
D S Smith is a large company that buy out smaller companies they deem to be competition.
You are just a statistic/number because the company is so large,wages are very often incorrect and are paid monthly,so you will have to wait another month to be corrected.
Was this review helpful?Yes 13No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
not a good place to work
Machine Technician (Former Employee) –  Newmarket15 July 2017
the management were reasonable and funny on some shifts others were not to nice. the hours were long and the shift pattern was overwhelming, traveling there and back for work for me was to much money in fuel, they pay you a yearly salary which is broken down into a basic salary, shift allowance and bonus.
with overtime you think you get paid overtime on the salary your told you get when you start but you don`t, for example

i was told £26000 py
so i thought i was on an hourly rate what was a lot higher than what i actually was.
i was actually on £17000 py but with the shift allowance and bonus on that knocks it up to £26000 but they only pay you overtime based on the £17000 so you don`t get as much as you calculate it out to be.
Pros
only work 13 days a month with a lot of time off
Cons
long hours, poor overtime rate, over jealous health and safety regulations for the job.;
Was this review helpful?Yes 8No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stage de fin de licence
Stagiaire au sein du département financier (Former Employee) –  Londres12 June 2017
Très bonne ambiance de travail au sein des différents départements du groupe, équipe chaleureuse et accueillante
Was this review helpful?Yes 1No 3Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at DS Smith. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 132 reviews
520
439
337
217
119

Ratings by category

3.1Work/Life Balance
3.4Salary/Benefits
2.8Job Security/Advancement
2.7Management
2.9Culture