Pressured Dixons/Carphone Warehouse
Sales Advisor (Former Employee) – Leigh, Lancashire – 2 November 2018
Previously worked for PC World/Dixons. High sales driven targets KPI's on products and services are required to make a complete sale i.e. add ons due minimal margins made on each product. Re-applied again after being convinced by a former manager for PC World/Dixons after being out of work for several months. Warned by the ex-manager that head office often gave sales targets that was not enjoyable asking employees to achieve. Job application procedures have changed. For the first stage apply for the job online, secondly complete an online test and finally have a face to face interview with printed questions from recruitment software. Answers are then fed into recruitment software that inaccuractly calculates a score. If you are offered the job by the store manager good news. This is where the second stage of the process fails due to the way they operate. You are require to complete online documentation in a portal that you have no access, due to a missing username and password. If not completed your start date is increased by seven days, each time. You are stuck in a loop. It is a requirement to download a mobile app to access work schedules. Without the mobile app you do not get paid wages. They have many minor issues that mount up into a major problem, with customers and employees alike. Store managers rotate to different stores and determine how difficult the job can be due to their people skills and ability. If the store manager is difficult, most store employees then move to other stores that have a good reputation manager. Look once, think twice before working for Dixons.
Pressurised KPI selling