I am mainly focused on the office and admin side of DFS Furniture Shop. I have learned a lot in my short time there. I can even better work in the stressful situation. I have been left to work by myself in the office after 3 short weeks with the company and it was the best that happened to me. I have to innovative and think fast when coming across an issue as I am constantly in touch with customers, suppliers, area managers and finance companies. I need to run many reports every day on top of answering calls and dealing with ongoing issues quickly and efficiently. I can multitask and help out wherever I am need.
Sales Administrator (Former Employee) – South Ruislip – 10 May 2018
This was a very fast paced environment the work was very varied . \our main objective was to offer fantastic customer service " the customer is always right" The office was the hub of the shop from sales to delivery to aftercare service we worked well as a team to provide the admin support . My most enjoyable part of the job was dealing with the customers I am definitely a people person .
A typical day would start well. Most of the time though you leave feeling less secure in your job. I learned not to trust anything management says. The hardest part is trying your best but it never being good enough. The most enjoyable part of the job is when common sence prevails and you can do your job effectively.
Sales Administrator (Former Employee) – Ruislip, Greater London – 20 March 2018
Always expected to stay well after your finish time of 5:30pm EVERYDAY! In the 3 months I was there I only left on time twice! Having 6 incoming telephone lines to the office that don't stop ringing all-day and only 3 office staff meant that we couldn't complete our work because we were manning the phones constantly. Ridiculously dis-organised and poorly managed.
Service Manager (Current Employee) – Edinburgh – 17 March 2018
DFS is a good place to work and in an enjoyable environment the majority of the time. Management are good and supportive and there is good company benefits, e.g. company car, Christmas bonus. There is, however, a massive lack of career progression within the company from the area of the company i work in, service. There is only one real position available for promotion which is not looking likely to be available for any time in the near future. I am a driven individual looking to have personal goals set ahead of me that I can strive for.
A typical day at work consists of heading out and visiting any customers that have complained about their purchases. Deciding if their is a manufacturing fault or if there is any work that can be carried out that will help the customer. I would then be reporting these issues back to the supplier and explaining how it was resolved and debit back to the supplier when required.
I would be going out to visit customers on my own whilst also coming back to the warehouse or store and working alongside my service team and also the sales, admin and distribution teams to make sure the whole process is running smoothly and everyone is playing their part.
The job can be difficult and stressful at times when things do go wrong or when facing challenging customers in their own home. I am now used to working with the public so know how to deal with confrontation and difficult situations with a wide variety of people. It brings a lot of satisfaction to me when I greet a customer who is unhappy with their investment and by the end of the visit, theymore... are completely happy with it due to any work I have done.
I thoroughly enjoy working with the public all in all and am very comfortable meeting new people.less
This is one of the toughest workloads I have ever experienced but the colleagues made it worthwhile. There was a great atmosphere most of the time, only spoiled by 1 toxic manager and his assistant. You will work hard here but have lots of fun too
Upholsterer (Current Employee) – Long Eaton, Derbyshire – 30 August 2017
i've worked for dfs for 12years plus and really can't tell you what its like because ive not worked any where else. but what i can tell you is that the management is only out for there own gain and do not care about the employees at all they would stab you in the back in a instant. there is ALOT of favouritism and racism i don't recommed working there at all.
Really enjoy working for pdfs, much better than some other companies I've worked for. however currently stretched for staff and get nothing extra for doing the extra peoples jobs for them. for 18k a year admin is good, except its more office manager,pa to manager, and admin, and more! so not enough money for the job. But good company to work for in general.
Housekeeper (Former Employee) – Ashford, Kent – 3 July 2017
I worked at DFS in Ashford as the housekeeper. It was a really lovely place to work and all the staff were wonderful and made me feel very welcome and part of the team instantly. The manager was excellent as he was very supportive of his team. The job was maintaining standard of the show room, ordering supplies and other housekeeping duties.The hours were great, no weekends or bank holidays and it was excellent rate of pay. The hardest part of the job was the traffic getting to and from work. The most enjoyable part of working at DFS was working in a fantastic team.
Housekeeper (Former Employee) – High Wycombe, Buckinghamshire – 28 June 2017
Many bonuses,staff dicount and more.Christmas bonus as well. Very friendly staff. Cosy place to work in.Best manager I have ever met.! Left this company because move town. Recomend this place for work.
sales person (Current Employee) – Doncaster, South Yorkshire – 22 April 2017
good place to work if you have no monetary commitments as the pay structure has removed all basic pay and is now a commission only role. the hours are long with a 9 hour work day with half an hour break but you can have tea breaks throughout the day.
Sales Manager (Current Employee) – Birmingham, West Midlands – 19 April 2017
Big on promises, low on fulfillment of these promises. the benefits for the company are very good when it comes to pay but are very unfair in certain areas, making you work every bank holiday week 6 days to get your national entitlement.