Call Centre Agent (Current Employee) – Bristol – 15 October 2018
Overall job role is simple work at a call centre, taking inbound calls in both Welsh and English for interviews for the Department of Working Pensions and HMPO. Standard 37.5 Hrs a week, wage slightly above minimum which is great. Management is really good and very helpful. One downside personally: Being sat at a desk for 8 hours, and not moving at all and staring at a screen, for me, is just too much of nothing, not stimulating physically or mentally. But, personal preference.
Case Manager (Current Employee) – Preston, Lancashire – 8 October 2018
Good structured workplace. Learned to work as part of a team, work independently, excellent telephone manner, excellent customer service skills. I can following instructions to carry outwork from the management when required.
Changes in policy and government played a big part in how the job changed over time.
Investigator (Former Employee) – Nottingham – 4 October 2018
I was employed as an investigator for the majority of my career in DWP and would be responsible for the investigation of a case from start to finish, resulting in closure or prosecution. All notes relating to cases was stored on computer and was subject to stringent management checks. A variety of types of investigation was enough to keep the job challenging and interesting
Decision Maker (Current Employee) – Suffolk – 16 September 2018
the people at the DWP are by and large brilliant but I cannot say same for senior management within this arm of Civil Service who until very recently have been reluctant to be open and honest with staff as to plans or proposals leading to poor relationships in the working environment
From arrival you were straight in at the deep end. Although you were entitled to an hourly comfort break, it was sometimes not possible due to the sheer volume of calls. You were moved from one role to another without being asked if you were interested.
Dwp in my experience over the last 15 years has got worse and worse with each year. Horrible management who try and succeed in most cases with bullying. Most colleagues same grade are amazing and have made many of friends but the job itself it rubbish and pay even worse and management of work is terrible.
work day started at 8.30 am until 2.30 pm inputting fit notes on system reviewing claims updating claims with new information, phoning clients if I needed to learn a new system i.e. post as the office went paperless, I was sent on a 1 day course this was standard procedure.
Work Coach (Former Employee) – London, Greater London – 4 September 2018
There is a lot of pressure on work coaches to go above and beyond for customers which sometimes go unnoticed by management. Some times the cases are not distributed amongst staff equally. There is training provided which is needed at the start. There is area for progression, however you need to know the right people.
Administration assistant (Former Employee) – Lymington – 30 August 2018
loved my work experience here at dwp job centre could have asked for a better management team plus i was dealing with a number of different clients day in day out so was really rewarding when you know your helping them to achieve the job search goals
Administration officer (Former Employee) – Nationwide – 27 August 2018
Always kept busy and good training provided for roles and good opportunities for progression. Management had their favourites and sometimes this can prevent progression for those who deserve progression. Workplace was work hard with a lot of targets being set and changes being made. Staff were usually friendly and can make some good friends from working for DWP. Flexible working hours and a higher than average no of annual leave day’s were available and a good pension. Helping clients was the most enjoyable part of the job.
Administrative Officer (Former Employee) – Longbenton, Newcastle Upon Tyne – 17 August 2018
I did not enjoy my time here. I did nothing but count the seconds until home time. It was fun with the colleagues I got on with and spoke to but this place was horrendous for me. If you are happy in an office environment answering the phone all day to the general public and want job security then this is the job for you.
Management, lack of communication, way place is run, government constraints
Dealing with customers in relation to benefits, good work life balance. hardest part not being able to sort out customers queries on the day,most enjoyable was when you could get the customer the answer they wanted.
During our 3 week initiation we was supposed to get our cards to use the system but it took an extra 2 - 3 weeks just for us to use the systems so our training was rushed. Near the end of the apprenticeship we was told there was no chance of getting the apprenticeship extended or of being taken on