Department for Work and Pensions (DWP)

Department for Work and Pensions (DWP) Employee Reviews

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A great place to work if you like helping people
Jobcentre Manager (Former Employee) –  Scunthorpe, Lincolnshire19 April 2018
There is a great sense of satisfaction given when you help customers at a difficult time in their life, whether that be in getting them the right benefits or into work.
There is a great sense of team working in what can be a busy and stressful environment. However, it is a job that offers long term security and progression opportunities.
Pros
Job security and progression opportunities
Cons
Can be busy and stressful
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enjoyable and great staff members
Office Assistant (Former Employee) –  Blackburn14 April 2018
I enjoy working with the customers and the staff members. It's different everyday, you meet new people and have laugh with the customers. The other staff members are great with the customers as well.
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steady, well paid
Administrative Officer (Former Employee) –  Derby, Derbyshire11 April 2018
pretty easy work, quite monotonous though. the people that work there are the reason you work there. good sense of community. really good work/life balance
Pros
wage, work/life balance
Cons
monotonous
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Reputable employer
WORK COACH (Former Employee) –  West Yorkshire11 April 2018
Great learning and development opportunities, every day is varied, get to meet great people and work hard. Lots of different roles available in all manner of departments.
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Fun Workplace
Administrative Officer (Former Employee) –  Glasgow10 April 2018
Processing applications for national insurance numbers and rejecting or accepting, after investigation. Dealing with customers over the phone.
Management were reasonable and workplace culture was the same. Hardest part was rejecting applications for certain reasons.
Most enjoyable part was working with my colleagues and a good team.
Pros
Good people.
Cons
Long hours
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Na
Administrative Officer (Former Employee) –  Washington7 April 2018
Raising and disturbing letters on a massive scale and sending out in the post. Must hit deadlines.
Lovely management would listen to any concerns you would have.
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Excellent Sector to work for
Administrative Officer (Former Employee) –  Tyne and Wear7 April 2018
Ensure a smooth process with the installation and maintenance of Sky TV nationwide. Organise and confirm customers orders and installs. Produce weekly jobs for the allocated engineers to perform the installs, this would include, route planning, checking engineers equipment stock levels, confirming dates and allocated time slots and other additional information the engineer may need to complete the install. Participate in sale support for inbound and outbound calls. Liaise with managing agents for communal systems to be installed. General administration duties.
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constant change agenda
LEARNING DELIVERY MANAGER (Former Employee) –  South Yorkshire6 April 2018
a typical day involves constant change and re-prioritisation. it is engaging and developmental as long as you are willing to come on board and adapt a flexible and adaptable approach.
Management is good, providing you are willing to develop, aren't afraid of challenging situations and prepared to be something of a self starter.
Hardest part of any day is the constant culture of change, just as a position (with associated planning & implementation steps) becomes clear, there is a change of tack, requiring re-work, you need to be resilient to this.
There is a great culture of pulling together and, particularly at management level, a sea change in moving from "leader led" to leader leader" culture
Pros
excellent working conditions, flexible working
Cons
budget restrictions, slow to support innovation
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Management usually weak or pro-actively backstabbing.
EO / Band C Role (Former Employee) –  Southern and Wales DWP Tech Support29 March 2018
Said it all in the review summary.
----------------------------------------------------
Except to add bullying is rife and
there is no job security anymore,
just bums on seats.
Pros
Lessening each year.
Cons
Growing each year.
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Good workplace
Admin/Finance Clerk (Former Employee) –  Caernarfon27 March 2018
This was most definite the best organisation I have ever worked for. Organised, with excellent Management, and each employee would support each other at all times.
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Enjoyable
Assisting customers (Former Employee) –  Smethwick, West Midlands27 March 2018
A brilliant place to work. Enjoyed working within groups and by myself. I leaned how to work confidently answering enquiries from customers. It was an enjoyable experience
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Soul Destroying
Apprentice Officer (Former Employee) –  Norwich26 March 2018
Great Salary to compensate for one of the worst jobs I've ever done. You get shouted at by people one benefits all day everyday. High stress environment with little support from the management.

Comprehensive training provided.
Pros
Salary, in house canteen
Cons
Management are not empathetic or sympathetic
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Admin assistant
Civil Servant (Former Employee) –  Halifax24 March 2018
Repetitive, un challenging, un inspirational, nice people to work with but the job lacked any opportunity to develop. Work was easy, methodical and all according to regulations with no deviation.
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Good
Civil Servant - Administrative Officer (Former Employee) –  Pembroke Dock22 March 2018
Good salary and working conditions
Flexible working hours within a daily structure
Civil Service benefits including pension scheme
Training opportunities
Pros
Flexitime
Cons
Constant pressure to meet targets
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Great work/life balance
Universal Credit Case Manager (Former Employee) –  Walsall21 March 2018
The best thing about this place was the flexi-credit system. However, the management left something to be desired and the management of staff ability was, well none existent.
Pros
Life/Work Balanace
Cons
Poor Management
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Hard work little appreciation
Case Worker (Former Employee) –  Newcastle upon Tyne20 March 2018
Dealing with abusive customers all day with no sympathy from managers.

Managers only care about meeting targets.

Poor pay for the responsibility you had
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productive and proffesional place to work
Administrator (Current Employee) –  Newport, Newport19 March 2018
very good department to work for very accommodating for people with children through flexi time. salary is in keeping with todays economic wage requirements. Management are always approachable and assist in way to develop employees skills only down fall lack of job security through fixed term contract which will not be renewed.
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Productive and fun workplace
Administrator Assistant (Former Employee) –  Pontefract, West Yorkshire14 March 2018
really good company to work for, good work/life balance and understanding with flexible time and holidays. working environment is clean and friendly although tough. still a good company to work for and would recomend
Pros
free parking
Cons
N/a
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productive
Postal Filing Clerk (Former Employee) –  Watford13 March 2018
opening post, i learned to get on with the job. workplace culture was a bit nasty. hardest part remembering the process involved with administration.Getting it right.
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Fantastic
Customer Service Advisor (Former Employee) –  Liverpool12 March 2018
shift work will suit most people, very accommodating and understanding. always overtime available. friendly staff and management. potential contract offers
Pros
shift work
Cons
long hours
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Overall rating

3.8
Based on 928 reviews
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Ratings by category

3.9Work/Life Balance
3.6Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.5Culture