Department for Work and Pensions (DWP)

Department for Work and Pensions (DWP) Employee Reviews

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Productive and fun place to work
Executive Officer (Former Employee) –  Llanelli, Carmarthenshire16 January 2018
Overall good employer . The work can be quite stressful but rewarding. Flexible working hours help with childcare . Opportunities fir promotion if you are ambitious.
Pros
Within easy travelling distance
Cons
Can be quite stressful
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Valuable Service
Administrative Officer (Former Employee) –  Bridgwater13 January 2018
Enjoyable job providing a valuable service to the public. Sometimes not appreciated by the public. Dedicated staff that were committed to providing the best service they could within the constraints of a policy and procedure.
Pros
Pay, Pension & Flexible Working Hours
Cons
Work Load
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Emotionally Draining
Benefits Delivery Officer (Former Employee) –  West Sussex12 January 2018
Extremely diverse. Sometimes it feels like they aren't sure what they are supposed to be doing themselves. Government bring in changes before they have been checked. The systems they use aren't the easiest, and quite often people fielding phone calls promise the World and don't do it, which means by the time they get to you, they are fuming.
The people are the most enjoyable part of the job.
The hardest part is watching some people get everything and others nothing. (public)
I learned that lot of the member of public believe what they have paid into the system is sitting there waiting for them should they need it, unfortunately it's not the case.
Pros
Good hours
Cons
Poor system
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Not what it once was
Customer Services Assistant (Current Employee) –  Ebbw Vale, Blaenau Gwent11 January 2018
I started working at DWP as I wanted to help change people’s lives...... the training is a complete joke .. management are too scared to flush out the bullies which are rife trust me, Micro Managing puts staff under so much pressure yet other staff get away with murder...so many things are swept under the carpet it’s unbelievable,
One of the most hideous places to work
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Hard
Refuse/Recycle loader (Former Employee) –  Furndown8 January 2018
Loading of bins on dust cart
the management at this site do not have a clue about people skills.
It is VERY un orgonisered.
All you want to do is get the job done and go home.
Pros
Job for life
Cons
Out in all wather
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productive
I also worked as data entry clerk (Former Employee) –  Longbenton7 January 2018
data entry input of various documents
data entry and leadership skills.
Management were fair.
hardest part of the job was the training.
most enjoyable was the environment, people and the actual work.
Pros
flexible working hours
Cons
travel
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Challenging job, relaxed working environment
Caseworker (Current Employee) –  Newcastle upon Tyne2 January 2018
I have worked at DWP as a child maintenance caseworker since June 2015 and I currently still work there, it is a very challenging job but made easier in a relaxed working environment, there is often opportunities to progress throughout the DWP
Pros
2 15 minute breaks
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Great place to work
ESA applications line assistant (Former Employee) –  Coventry, West Midlands2 January 2018
Great, friendly environment, management is very professional, great team environment on all floors. 5 mins walk away from Coventry station - great destination.
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Challenging work place
Financial Assessor/Administrator (Former Employee) –  King's Lynn, Norfolk1 January 2018
Sorting post, uploading data, organising files, answering phones and customer queries.

How to multi task with efficiency.

Professional management.

Busy and varied.

Dealing with dissatisfied customers.

Helping the public.
Pros
Good benifits.
Cons
Demanding work loads at times.
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Productive and fun place to work.
Administrative Officer (Former Employee) –  Warrington, Cheshire31 December 2017
On the whole, I enjoyed working at the DWP. It followed the same sort of structure daily, writing letters, filing, photocopying, etc. i enjoyed this as I like routine when doing jobs. Unfortunately, I was only there two months as I wanted to explore other career opportunities, but given the chance I would definitely return to work in the civil service.
Pros
Pension Scheme, choose own working hours
Cons
None
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Nice environment
Troubled Families Adviser (Current Employee) –  Dudley, West Midlands27 December 2017
Work is more interesting than ever. Lots of changes, for the better. Lots of opportunities for promotion and management support to move forward in your career
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Negatives beginning to outweigh positives
Facilities Manager (Current Employee) –  Bristol26 December 2017
Although I have been an employee of the department for a long time, the flexible working, pension incentives, etc are no longer worth the bad pay and micro management.
Pros
Flexibile working hours to an extent
Cons
Lack of personable management and bad communication from those above.
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Great place to work
Case Manager (Current Employee) –  West Midlands25 December 2017
Very happy. Managed to get a promotion within 3 months. Management supportive, salary and benefits very satisfactory. Good atmosphere and team building as well as development programmes and other perks.
Pros
Great work culture
Cons
At times last minute
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Poor management
Operations Administrator (Former Employee) –  Birkenhead, Merseyside17 December 2017
I worked for DWP for nearly 8 years. Very few good team leaders who care for the staff in their team. Everything is target driven and training is the worst I have ever had no standard procedures in place. Rules are changing daily and change is poorly implemented. They have drives to get rid of as many staff as they can and the advertise temporary roles 18 month contracts. Not the Civil Service I expected
Pros
nothing really
Cons
too many
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Great
Volunteer Admin Assistant (Former Employee) –  Birmingham14 December 2017
The placement is run by 2 lovely women, you will be doing job advertisements for the vacancy board, removing jobs and replacing them with new ones and sometimes doing posters for DWP staff
Pros
Everything
Cons
Nothing
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a structured and rule bound organisation
Executive Officer (Current Employee) –  Hastings14 December 2017
The DWP, as a government department, is very rule bound and often very inflexible in its approach. The job roles it can offer are quite varied but all can become a little repetitive. There is a strong focus on work/home life balance but this can often seem to be more aspirational than actually put in to practice.
Pros
pension, defined benefits package, good holiday allowance
Cons
overly bureaucratic, impersonal
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Target driven
Executive Officer (Former Employee) –  Banbury14 December 2017
Every day was about achieving targets and ticking boxes so that management could state that their office/department was achieving the best this did not matter if it was not of benefit to the customer(claimant) which it generally was good for the claimant. Very good training and lots of it if you wanted it no checks were made to find out if you retained the knowledge you gained. Management were not allowed to manage people properly it was not the carrot and stick method it was just the stick. Staff are afraid to say what is right or wrong for fear of being disciplined (which is what most staff have been threatened with at some time or another) The hardest part of the job is having to say a particular thing to a claimant knowing that it is wrong but knowing that you will be disciplined if you do not say it. Having said that I enjoyed working with my colleagues but that says a lot about the people and the company (DWP)
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Overall, great place to work
Civil service executive officer (Former Employee) –  Glasgow, Glasgow12 December 2017
Good work life balance. In depth training provided. Good colleagues where a sense of humour is a must due to the pressure of the job roles.
Roles are very target orientated and the ability to constantly meet deadlines is essential so excellent time management skills are required.
There is something new to learn every day and keeping up with constant change can be challenging but overall, a great employer.
Pros
Training, colleagues, support received
Cons
Constant deadlines and meeting targets
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Overall good experience
Digital Service Manager (Current Employee) –  Warrington, Cheshire2 December 2017
Agile Framework used working alongside the Agile Delivery Manager, Specialist Technical Lead and the Technical Architect very interesting engaging and developing new skills.
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Great worklife balance
Administrator (Former Employee) –  Rochdale30 November 2017
• In this placement my responsibility was to update the jobs vacancy boards with new vacancies and information for Universal Credit claimants.
• Assisting claimants with creating a Universal Jobmatch account, use of job search using the internet.
• To book claimants appointments to see Job Centre Work Coaches.
Pros
Good
Cons
Non
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Overall rating

3.9
Based on 869 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.6
Job Security/Advancement
3.4
Management
3.4
Culture
3.5