Department for Work and Pensions (DWP)
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Department for Work and Pensions (DWP) Employee Reviews

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United Kingdom1,146 reviews
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3.0
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Hard work , difficult customers, stressful but can be rewarding
It took many years to get promotion. Not that easy at all. Job is varied, no two customers are the same. Can be stressful and very hard work. But can also be rewarding if you like to help people. Staff are lovely. Management hit and miss.Same as in all walks of life , you always get people who really shouldn't be working there. Very busy so never clock watching
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5.0
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Good prospects
If you want a challenge, can work at a fast but accurate pace, have excellent Customer Service and Communication skills and enjoy working and assisting people back in to work, then this work has excellent prospects for you.
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3.0
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typical government work
ever increasing targets, reasonable work/life balance. a decent employer for the area, no real terms pay rise in over ten years, but decent pension, and flexible woking
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5.0
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Enjoy it
Good work life balance is good once probation completed.commnication is key.keep updated with procedures and guidance and you cant go wrong
Just speak up if issues
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5.0
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Great job
Management were fair, they would expect targets to be hit, but would provide rewards to those who deserved. Flexitime. Good work/home life balance. Not much offered in working up the ladder so could be competitive in that way. Lots of events to encourage socialising with other departments.
Pros
Flexitime
Cons
Not enough opportunity to work way up ladder
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3.0
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Okay to work there but stressful
I lost myself working at dwp as very stressful and management were not empathetic at all however friends and the staff made it easier to work there.. I feel they should consider allowing some me time after every difficult call..
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5.0
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Department for Works and Pensions
Being at the Department for Works and Pensions is very good for me because you get to know a lot of stuff and how to photocopy to the Departments specification. I like the Department for Works and Pensions and they are the best employers to work for. The staff are very friendly as well as the security staff.
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1.0
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Very stressful and lack of opportunity
As above. Would not recommend working for this department.
I worked for 32 plus years however got no job satisfaction due to constant changing of policies and no proper appraisal of the efforts.
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2.0
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Was treated badly on return to wk
Bullied by manager following knee replacement. Issue not resolved. Had counselling, advised to leave by counsellor to protect my mental health. People afraid to speak out.
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5.0
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Hard work but supported
The work is hard, dealing with various customers of all abilities and can be stressful. but you are supported by managers and colleagues. Is also a fun place sometimes.
Pros
Lovely people
Cons
Stressful
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2.0
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Terrible place to work
managers treat workers like disposable tableware with no thoughts for the mental and emotional effect the workload has on them. I had to leave because I was one of the first working on Universal Credit when it was being introduced and the people I spoke to were so upset and I couldn't do enough to help them, my managers seemed to think we could all act like robots
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5.0
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Great place to work. Salary is better than most similar roles.
Great place to work. Management team very supportive. Great work balance. Opportunities to grow and develop career. Responsible employer. Good place for parents, carers and disabled people.
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2.0
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Stressful grind
Recently retired from benefit processing after 11 years .Constant pressure from a high workload which you have no control.Constant pressure from customer phone calls over which you have no control. Many of these calls are from ,fraudsters, people with serious health conditions, people with mental health and addiction issues and are extremely demanding and stressful.
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2.0
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If you fit in you will be fine...
Management will pick and choose who they like and if they don't like you, you will be picked on for every minor detail (How you look, dress, talk, walk etc etc)

This place put me through utter health that i ended up off work and becoming very ill due to the constant bullying developing PTSD


Confidence and standing up to these bullies is a must!
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2.0
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Toxic environment
When I began working for DWP I felt I was actually helping people find employment at the end I was there to stop people's money. The management are very unprofessional making a very stressful job even worse, If things go wrong there is no back up and The union is worse than useless. I would not recommend this company to anyone
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4.0
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Challenging but rewarding environment
Work can be quite stressfull and is target driven. Employee conditions have deteriorated to some extent. It is still a good environment to work in and is rewarding.
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5.0
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Fantastic place to work
Fantastic training given, supportive and encouraging management with like minded colleagues.
Very caring and compressive place to work with wonderful benefits.
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3.0
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Can be ok
I have worked here for over sixteen years, i've seen both bad and good sides of the DWP, Its not for everyone, but some like it and stay until they retire
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5.0
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Working with a diverse group of people that bring different skills
Enjoyed being apart of the DWP Family .............
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4.0
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Good colleagues
Made many friends, good environment, passionate about the needs of claimants, and getting them paid on time, if you have any personal issues outside of work, they try to help you as much as possible
Pros
Good annual leave, fitting to needs
Cons
High Workload
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4.0
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Experience
I have learnt a lot within this job role, data input, filing, mandatory training, despatching documents for safe disposal, further training online courses
Pros
New skills
Cons
none.
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Overall rating
3.7
Based on 1,172 reviews
5
394
4
357
3
236
2
94
1
91
Ratings by category
3.8
Work/Life Balance
3.6
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.4
Culture