An example of a time you had to make a difficult decision
A time where you've had to give information to a group of people and hold their attention
A time where you've had to produce high quality work to a tight deadline while also focussing on other tasks
If you get into a fight with a client always press your personal panic button
A persons plight is subjective at that moment in time it is upper mist in the thought to provide for themselves and their families. Be respectful at all times Greet Meet and Seat. Within the time constraints ascertain the issue providing sound appropriate advice.
What work I was looking for changing cv and offering advice
Answered - Unemployed (Former Employee) - Sleaford
Progression is based on a 'competency' framework.
For example when going for a team leader position it is concerned with how you would handle specific situations. One example of a question you may be asked in an interview is 'how have you used leadership and communication to ensure staff is engaged?'
Answered - Account Developer (Current Employee) - Stockton-on-Tees
Customer service skills
Answered - Administrative Assistant (Former Employee) - Cardiff
Previous experience and English & Maths test
Answered - Executive officer (Former Employee) - Sheffield City Centre, South Yorkshire
Answered - Administrative Assistant/Officer (Former Employee) - Washington, Tyne and Wear
They normally ask about the person who is being interviewed, and than they would ask questions about how one would a person manage to handle if one had a difficult person. So with ability to stay calm and communicate with people after assessing the situation. So basically, DWP mainly have to deal with different people and their circumstances.
Answered - Administrative Officer (Former Employee) - Redbridge Job Centre
It's all competency based
Answered - Team Leader (Current Employee) - Caerphilly, Caerphilly