Questions and Answers about Department for Work and Pensions (DWP)

Here's what people have said about working and interviewing at Department for Work and Pensions (DWP).

View all 32 questions about Department for Work and Pensions (DWP)

What questions did they ask during your interview?

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12 answers

An example of a time you had to make a difficult decision
A time where you've had to give information to a group of people and hold their attention
A time where you've had to produce high quality work to a tight deadline while also focussing on other tasks

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If you get into a fight with a client always press your personal panic button

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A persons plight is subjective at that moment in time it is upper mist in the thought to provide for themselves and their families. Be respectful at all times Greet Meet and Seat. Within the time constraints ascertain the issue providing sound appropriate advice.

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What work I was looking for changing cv and offering advice

Answered - Unemployed (Former Employee) - Sleaford

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Progression is based on a 'competency' framework.

For example when going for a team leader position it is concerned with how you would handle specific situations. One example of a question you may be asked in an interview is 'how have you used leadership and communication to ensure staff is engaged?'

Answered - Account Developer (Current Employee) - Stockton-on-Tees

5
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Customer service skills

Answered - Administrative Assistant (Former Employee) - Cardiff

2
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Previous experience and English & Maths test

Answered - Executive officer (Former Employee) - Sheffield City Centre, South Yorkshire

1
1
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Problem solving/scenario

Answered - Administrative Assistant/Officer (Former Employee) - Washington, Tyne and Wear

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They normally ask about the person who is being interviewed, and than they would ask questions about how one would a person manage to handle if one had a difficult person. So with ability to stay calm and communicate with people after assessing the situation. So basically, DWP mainly have to deal with different people and their circumstances.

Answered - Administrative Officer (Former Employee) - Redbridge Job Centre

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1
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It's all competency based

Answered - Team Leader (Current Employee) - Caerphilly, Caerphilly

1
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