Questions and Answers about Department for Work and Pensions (DWP)

Here's what people have said about working and interviewing at Department for Work and Pensions (DWP).

View all 42 questions about Department for Work and Pensions (DWP)

How long is the training process for a benefit telephony agent ?

Asked

Help jobseekers learn about the company by being objective and to the point.
Your answer will be posted publicly. Please don't submit any personal information. Guidelines

9 answers

I had 5 weeks training for Case Management and Telephony plus 4 weeks of consolidation actually doing the job with mentors being available as support.

Answered

Report answer

It last about 1 hour

Answered - Unemployed (Former Employee) - Sleaford

1
Report answer

Training for a benefit telephony agent is 13 weeks.

Answered - Administrative Officer (Current Employee) - Rotherham

Report answer

When i started it was 4-6 wks

Answered - Various roles (Former Employee) - Coventry, West Midlands

1
Report answer

12 weeks training 9 to 5 from 3 or 4 different trainers

Answered - Case manager (Former Employee) - Belfast

Report answer

Most have 4 weeks training followed by a period of mentoring and consolidation (subject to need)

Answered - Executive Officer (Current Employee) - East Anglia

1
Report answer

I received zero training

Answered - Work Coach/Executive Officer (Former Employee) - Machynlleth, Powys

Report answer

13 weeks intensive instruction.

Answered - System and Process Support officer (Former Employee) - Leicester, Leicestershire

Report answer

3-4 weeks then several weeks with a mentor

Answered - Administrative Officer (Former Employee) - Nottingham, Nottinghamshire

Report answer