Mon - fri-- 8-6
Answered - Call Advisor (Current Employee) - North West
37 Hour Week
Answered - Clerical Officer (Former Employee) - Glasgow
Speaking from a Service Centre point of view. You are expected to do your contracted hours - although some weeks you will do slightly more or less. These are known as credits and deficits which carry over to be used the following week. You get to pick your own rota in advance by selecting a "tentpole". You will pick either a fixed start or a fixed end. So if you pick 6:30pm this means you will not leave the office before this time (so use your credits to come in late) and if you pick 8am it means you will be in the office by that time (so use your credits to leave early).
Good working hours
Answered - AO (Current Employee) - Torquay
Not great anymore evening and weekend shifts now required.
Answered - Administrative Officer (Former Employee) - Glasgow, Glasgow