Quality and targets though is challenging it brings out the competitiveness of individuals which overall is fun most times.
Typical day job would be logging in on the system and working cases allocated by TL's, process working cases are already learned during induction/academy. Learned a lot raging from quality of work needed to be done, performance, dealing with customers via telephones and dealing with work colleagues. Management was bases on high racking from top to - more... bottom which was effective for example, case handlers report to TL's and TL's report to Op Managers. Work place was professional environment with staffs dressing smart on daily basis. Most challenging part of the job was meeting weekly targets and t ... - less