Sales Adviser (Former Employee) – Wakefield, West Yorkshire – 12 February 2018
Debenhams was a steady pace environment where i worked with lovely people and got to be face to face with the public in a positive way, it's just a shame each store has around 7 managers and as they say 'too many cooks'. Most of the time we got told contradiciting info and held responsible for management mess ups or slow customer days, and some seasoned managers were even clueless about how the actual store ran. The sales advisers though were all the best and if one thing debenhams does well is that it employs similar people so (most of) everyone gets on really well. The company itself though doesn't seem to know which way is up and the practices became confusing and convoluted and quite frankly tedious as they got rid of doing actual work and tasks so every shift felt like 6+ hrs of sticking my thumb somewhere. Overall i liked the job and place but more so my colleagues.
Nice staff and nice customers
Confused management style that not even managers seem to know
Horrible company to work for. You need to take a credit card/gift card out to get you’re discount as well. Management sucks. Departments don’t work as a team. Store management are too busy trying to roll out new incentives instead of actually focusing on what staff REALLY want. The managing staff are too disconnected from the sales advisors. Salary is rubbish and (in the silverburn store) there is no overtime available anymore due to budget cuts because management keep overspending every year and make the same mistakes all the time. Management understaff each department all the time to try and save money but still expect you to do the work of 10 people with only 3 in. Overall, the people you work with will become your best friends BUT it doesn’t take away from how draining and degrading it is to work in the store.
Sales Advisor (Former Employee) – Bromley – 6 February 2018
I think its a great place to work at, my colleagues were very helpful if I didn't know the answer to a customer's question, they were always on hand to help. The management were very helpful too, I was always on time to work and the work i had to was mainly very easy.
The most difficult part of the job was having a few rude customers to deal with.
The best part of my job was that i got on with everyone i had great relationships with customers and colleagues.
Every day consists of "we need X number of accounts and emails today." All the company cares about is conning customers into getting their rip off master card.
The amount of complaints we get from customers saying we're too pushy is ignored. If a customer is reading this, sorry we have a metaphorical gun to our heads forcing us to do so, if not we lose our jobs!
If there's ever an issue that's not your fault, Managers will NEVER take your side, they will belittle you in front of customers.
General morale is very low with staff leaving due to stress and depression! The environment in store is either too hot or too cold depending on the time of year. Manager will say air conditioning isn't working (but will work in their offices) just to save the company money.
Adds to cv
Hours are changed without notice, understaffed, minimum wage, staff card is a credit card, rude management, awful environment.
Customer Assistant (Former Employee) – Oxford Street – 5 February 2018
Fun environment, working within the retail sector helped me in gaining confidence and widened my knowledge on products and approaching customers from different parts of the world. Really enjoyed working on Oxford street!
Overall i enjoyed working for this company and the people i worked with. I was on a specialist department which made the job alot more enjoyable as you were doing things rather than just being stood on a till. On a negative note i found the management very clicky. Sometimes they would speak to you and other times they wouldn't bother and would just walk past you. Also there was alot of empty promises. You would get told that they would help you get higher in the company and become a senior sales/supervisor but after being told this for 2 years nothing ever came of it eventhough you were doing that job role anyway and not getting the pay for it.
Store manager is also very rude and makes you feel so small and like you cannot do your job properly.
Visual Manager (Current Employee) – East Anglia – 5 February 2018
I have worked for Debenhams for over 2 years. 2 years ago when I joined it was very behind the times, out of date technology and in a bit of a time warp! Simple processes didn't seem to exist and over completed ways of working. The company is now going through a period of change which hopefully in the long term will be successful. The new CEO is introducing new processes which finally make sense, however there are still challenges mainly with staffing levels and pressures on workload which are increasing.
As a student working here, I struggled to balance this job with my school. I also found that the management were unorganised in organising overtime and also in letting me change my day to work. However, a positive is that the pay was good, I was paid £2 over minimum wage at 16 and there is 25% off discount when you work there for 3 months
Sales Advisor (Current Employee) – Scotland – 3 February 2018
Fine place to work, great colleagues and pleasant environment. Discount is available but with credit card. Sick pay and holidays are very fair. However, some of the management team are unpleasant towards their staff, which is a shame as otherwise Debenhams is a positive place to work.
fair breaks, store discount, Apple discount, cinema dicount
Sales Assistant (Current Employee) – Altrincham – 3 February 2018
Management are the most horrible, unorganised women you will ever meet with the exception of the store manager. They have no care for your wellbeing or needs, they treat you like robots and you get nothing in return - no days off, abysmally organised. Incredibly b!tchy atmosphere. The only plus is the 6.33/hr salary as a 16 year old which is the only reason i/m keeping this job as it is only 4 hours a week.