Christmas Sales Advisor (Former Employee) – Birmingham, West Midlands – 18 August 2017
Working during the busiest sales period for retailers is hetic, however it is exciting. The shop was continuously flowing with customers to help and tasks to complete, making shifts a challenge but rewarding. The team I joined were very friendly, which made it easier to join especially as new faces were popping up every shift.
Sales Adviser (Current Employee) – Trafford Centre, Greater Manchester – 17 August 2017
My main role as a customer service adviser is to provide customer service at its best, I have gained confidence and customer service skills along with gaining experience of the working environment. My manager has guided me and supported me through my training period. I enjoy working as part of a team and supporting each other. Sometimes it is very stressful and busy but being part of a team helps as we support each other.
I was not working for Debenhams, but for a brand sold in the store, so I can't really rate the management. But otherwise, not a lot of customers, so slow days every day. On top of that, the lockers room is dirty, the staff restaurant is only a room where you can eat what you brought (no self service), tables must not be cleaned often. But the worst are the microwaves that must never have been cleaned and the toilets are simply disgusting !!!! Lots of boxes are out of service and the others are clogged up !
Supervisor (Former Employee) – Oxford Street, Greater London – 15 August 2017
When I first joined Debenhams i was given the opportunity to develop my career within the company. Sadly this was short lived as we had a new department join us who was supportive of female colleagues developing. Although I had made a written complaint, I never received an official outcome.
Enjoy the company of the the collegues i work with
Sales Assistant (Current Employee) – Leith, City of Edinburgh – 14 August 2017
I am hard working person always willing to learn new things and good at working on my own and within a team i am a sales assisant but also a bra fitter so i am always one to one with customers so i have good communication skills and good at listening to people
Food Service Advisor (Former Employee) – Hanley, Staffordshire – 12 August 2017
my time working with Debenhams was not the best experience I've had it was always busy and good pay as a positive however staff were quite hard to get along with and I was stuck on the same station for a long time even though id asked multiple times to be trained on other stations to improve my skills in the workplace and it fell on deaf ears and was I only starting to be trained a month at most before my contract ended with them, Debenhams restaurant were also very understaffed witch made it incredibly hard to do large tasks as there was minimum help.
Sales adviser (Former Employee) – Brighton, East Sussex – 9 August 2017
Some areas are good, people are awesome and hours are flexible but too much is expected from untrained staff. As with any retail job you have to do with lots of rubbish from the public so be ready for that
Sales Advisor (Former Employee) – North West – 7 August 2017
Debenhams is a great place to work if you can sell credit. The management are only interested in you and your development in the company if you sell people the 'Debenhams card.' If you need training on anything they are quick to offer it but don't follow it through. The management can't sort holiday forms and always get them wrong. The people you work with are really friendly and helpful they make the job a little bit easier to cope with. My manager was extremely rude, unapproachable and unprofessional. She had her favorites and if you weren't one of them (which she made very clear) she wouldn't sort anything for you including not giving you the holidays you are entitled to.
Supervisor/Team Leader (Former Employee) – Crawley, West Sussex – 2 August 2017
Supervising a team of 24 staff Supervising daily running of 10 counters Setting daily targets for Cosmetics/ Fragrance counters Briefing staff on 'Sales Plan' Payroll procedures Cash handling/ Customer accounts Merchandising In store staff training Banking procedures Recruitment of new staff Monthly paperwork Staff rota / holidays
Great staff incentives
Long working hours due to prep of sales etc / high levels of in store theft
I feel every store is different. However good place to learn the retail career and advance up the career ladder. Debenhams are not interested in experience and skill level, they always want someone cheaper.
opportunities to learn and try different roles.
no fixed hours just when they want you. No consideration for family life.
Avoid! If you want to be taken advantage of go for it
Supervisor (Current Employee) – Northampton, Northamptonshire – 1 August 2017
As much as debenhams is a prestigious company it is the worst company to work for. Rubbish pay, management always treat staff like dirt. They care about nothing but opening credit account. If credit cards are not opened you will see the worst of management. All they care about is their bonuses not their staff. There is no appreciation for any work you complete their at all. They don't care. You can create gold dust for them and they still wouldn't care! All they care about is their targets. They sit in their office all day doing nothing whilst all the staff have to listen to them shout at them. They try cap your pay. Won't pay you sometimes absolutely ridiculous. Even forced to opening a credit card if you want staff discount.
Bad management moral, increased pressure, long hours, no appreciation, credit cards