Operations Manager (Current Employee) – Livingston – 22 February 2018
As an Operations Manager I covered a wide range of responsibilities on a daily basis. The biggest learn is that staff are your greatest asset, keep them engaged and focused on their job role and together as a team you will succeed. The hardest part of the job is being reactive to an ever changing list of tasks and learning to prioritise. Giving great customer service and having respect from your colleagues is the most rewarding aspect of the role.
Part time sales assistant (Former Employee) – glasgow, Scotland – 21 February 2018
Very fair and understanding job when it came to any issues with shifts. Hardest part of the job was when an angry customer would come in. Would try to calm them down and break down the problem. The most enjoyable part was working as a team to complete a task.
Sales Assistant/Stockroom Assistant (Former Employee) – London, Greater London – 21 February 2018
I generally leazed between the shop floor and the stockroom serving customers at the till and also stock replenishing. helping customers with any query they and looking for items and sizes that might not of been on the shop floor.
Debenhams is a good workplace to be in. The staff are all good, and we all work as one team.
Loss Prevention Officer (Current Employee) – Harrow – 20 February 2018
My typical at work is a busy day. I enjoy working with my team, due to my job role I would say the hardest thing is dealing with the shoplifters. I get along well with my management team, and work very closely with the store manager to carry out all health and safety of the store customers and staff. I feel I have gained a lot of experience in my job in lots of different aspects. In my opinion Debenhams is a productive place to work and a fun place to work, I have a great team that I work with and we all get along very well.
My team of staff are brilliant to work with and we all get along great.
Dealing with shoplifters and the dangers this potentially carries.
Food Services Advisor (Current Employee) – Birmingham, West Midlands – 18 February 2018
It's a good workplace, I feel the only thing missing is giving customer advisors more appreciation and making the work place more competitive. It is fun, the customers are around middle age to old age so they are lovely. Add a small amount of commission etc and you have yourself a competitive work place.
Stock Movement Assistant (Former Employee) – Nottingham, Nottinghamshire – 17 February 2018
I found Debenhams to have been an extremely frustrating place to work. The main reason for this was the constantly changing structure of our team with mangers changing every year and cut backs that meant the team was halfed in size. I found the support network was also very poor from management, who preferred to sit upstairs in the office, and were not very sympathetic or understanding of staff concerns, an example being when I asked to change my hours and was told they no longer did 4 day contracts for the hours I asked for even though other staff members were on those days and hours. I also felt that stock movement was the red headed step child of the store with shop floor staff getting all the recognition including incentive prices and winning employe of the month which was handled very biasedly via a face book page where all the person's friends at the store nominated for them! The biggest issue I had though was with the condition of the store, especially the stock rooms which had crumbling ceilings (part of one actually collapsed) constant leaks, floor tiles and carpets that hadn't been repaired, poor lighting, no heating and asbestos. One saving grace though was that most of the workers there were really nice, such a shame that the management wasn't better at looking after both the staff and store
People I worked with
Poor pay, awful management, bad working conditions
Sales Adviser (Former Employee) – Wakefield, West Yorkshire – 12 February 2018
Debenhams was a steady pace environment where i worked with lovely people and got to be face to face with the public in a positive way, it's just a shame each store has around 7 managers and as they say 'too many cooks'. Most of the time we got told contradiciting info and held responsible for management mess ups or slow customer days, and some seasoned managers were even clueless about how the actual store ran. The sales advisers though were all the best and if one thing debenhams does well is that it employs similar people so (most of) everyone gets on really well. The company itself though doesn't seem to know which way is up and the practices became confusing and convoluted and quite frankly tedious as they got rid of doing actual work and tasks so every shift felt like 6+ hrs of sticking my thumb somewhere. Overall i liked the job and place but more so my colleagues.
Nice staff and nice customers
Confused management style that not even managers seem to know
Horrible company to work for. You need to take a credit card/gift card out to get you’re discount as well. Management sucks. Departments don’t work as a team. Store management are too busy trying to roll out new incentives instead of actually focusing on what staff REALLY want. The managing staff are too disconnected from the sales advisors. Salary is rubbish and (in the silverburn store) there is no overtime available anymore due to budget cuts because management keep overspending every year and make the same mistakes all the time. Management understaff each department all the time to try and save money but still expect you to do the work of 10 people with only 3 in. Overall, the people you work with will become your best friends BUT it doesn’t take away from how draining and degrading it is to work in the store.
Sales Advisor (Former Employee) – Bromley – 6 February 2018
I think its a great place to work at, my colleagues were very helpful if I didn't know the answer to a customer's question, they were always on hand to help. The management were very helpful too, I was always on time to work and the work i had to was mainly very easy.
The most difficult part of the job was having a few rude customers to deal with.
The best part of my job was that i got on with everyone i had great relationships with customers and colleagues.
Every day consists of "we need X number of accounts and emails today." All the company cares about is conning customers into getting their rip off master card.
The amount of complaints we get from customers saying we're too pushy is ignored. If a customer is reading this, sorry we have a metaphorical gun to our heads forcing us to do so, if not we lose our jobs!
If there's ever an issue that's not your fault, Managers will NEVER take your side, they will belittle you in front of customers.
General morale is very low with staff leaving due to stress and depression! The environment in store is either too hot or too cold depending on the time of year. Manager will say air conditioning isn't working (but will work in their offices) just to save the company money.
Adds to cv
Hours are changed without notice, understaffed, minimum wage, staff card is a credit card, rude management, awful environment.