Acknowledging the hardwork normal staff do. Do not come to talk to them just to talk about selling more credit cards, about the importance of daily upselling and sideselling, about meeting departmental daily targets, about things not being done due to shortage of staff and seeing only all the negative things. And acknowledge that staff only have two hands and we only have 24 hours in a day and not make staff finish a ton of outstanding work and stayed late and not pay overtime.
The management is well aware of the reason and have said to me they expect high turnover rate in employee's. The fact is they ain't bothered if you stay or if you go.
Answered - Sales Assistant (Former Employee) - Milton Keynes, Buckinghamshire
Great place to work with great colleagues ( apart some "clever" ) and super amazing supervisor on night shift at oxford st. but the management doesn't respect our supervisor; and some ( 1 or 2 ) guys from the team are doing what they wont they look like ouners and their daily job is limit, and the rest of the night they spend it on hiding themselves and watching movies on mobiles, would be great and fantastic if someone from the top of management sort out this.... Thankyou
Learn how to talk to people in a kind and respectful manner. Make sure the shifts are consistent and not being changed every week a day or two in advance.
Answered - Merchandiser (Current Employee) - Liverpool, Merseyside
Stop with the payroll savings and ensure customer service is the best it can be, also spend some money to sort out air conditioning
Answered - Sales M (Current Employee) - East
Offer better benefits as well as maybe allow staff to sit when on the tills for long periods of time. It does not mean bad customer service you need to look after your staff in order for a better outcome
Answered - Sales Advisor (Former Employee) - Reading, Berkshire
Management team needs to improve. on days when the supervisor/manager isn't in i don't hate it. the management team has now made me want to leave. we are all here to work but no need to be patronising and telling us to 'look busy' when the department is clean. oh and stop with the accounts already. it's not a sin and the demands you make (that i should be getting an account every week when i only work weekends) are insane.
Answered - Sales Advisor (Current Employee) - Uxbridge, Greater London
Managers should treat staff with respect and should give credit where credit is due. This then motivates staff and they are much more willing to work harder and creates a better atmosphere all round.
Keep on staff / bigger budget
Answered - Cafe Assistant (Former Employee) - Preston, Lancashire