DB Schenker Logistics Employee Reviews for Customer Service Representative

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2.0
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Average at best! Much nicer places to work then here.
Customer Service Co-ordinator (Former Employee) –  Felixstowe, Suffolk20 May 2019
When I worked here I witnessed so much internal bullying, offensive language, racism and a very low staff morale.
The pay was alright and the hours were standard office hours, but the culture at Schenker in Felixstowe was very unpleasant.
So many staff here need to re-educate themselves on what is acceptable behaviour.
Many employees feeling undervalued, and bullied leading to poor mental health with no support.
Pros
Decent salary
Cons
Low staff morale, no support from management, a lot of internal bullying.
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5.0
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db schenker amazing work place
Customer Service Assistant (Former Employee) –  Glasgow14 January 2017
the office suite was amazing and during my week of worked i really took on alot of information on the job and gained many skills eg customer service skills data processing and working on a comuter
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2.0
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Not a fun place to work anymore .
Customer Service in Freigh Forwarding (Current Employee) –  Basildon, ENG8 October 2014
Work flow is not balanced anymore, Staff is leaving and not being replaced. Work become very stressful and unmanageable .
Its not enjoyable anymore.
Most enjoyable part of my work is - when Customer is happy and all have been arranged as requested and as planed .
Cons
Long hours and stressful .
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Overall rating

3.5
Based on 1,296 reviews
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Ratings by category

3.3Work/Life Balance
3.3Salary/Benefits
3.2Job Security/Advancement
3.1Management
3.3Culture

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