About Customer Experience People
Who We Are…
Our leaders are steeped in the customer management industry. We have worked as outsource service providers as well as working on the “inside” for some of the most respected business brands. We are an agile and personal mid-market provider with big corporate experience. We have vast experience of industry best practice, as well as the – more... ‘what not to do’ that goes with experience.
Over the years we have worked with many of the world’s biggest brands. Our expertise means that your customers will be taken care of with skill and dedication. When your customer speaks with us you can be sure that your brand will be represented in a highly professional manner, and in a tone that is perfectly tuned to reflect your brand and your brand values.
We are big on quality, big on compliance and are authorised and regulated by the Financial Conduct Authority.
What We Do…
In simple terms we have customer conversations whether that be over the telephone, by e-mail, web chat or social media enabled channels. We use our experience to win new customers for our clients then looking after these clients whether it be by providing specialist support, general customer service or more specific customer lifecycle services.
As an owner managed multi-channel customer management business we provide a very personal service to our clients and their customers.
Coupled with our agile mid-market approach gives you what you need when you need it. This agility means we can work with you to progress at your pace on the journey you are about to start on. Come and talk to us. – less
News & Updates
The guys are taking part in a walking challenge and have managed to walk an impressive 1326.6 Miles and raised a massive £591!
Again well done everyone!
LIFE AT CXP
We are not an average call centre, many of our advisors describe our environment as the most fun and friendly contact centre they have ever worked in. You’ll be joining a team where you’ll be excited to come to work each day. Within our sales floor, we have a naturally driven culture and therefore it’s not uncommon for many of our advisors to be achieving bonuses taking their annual salary in excess of £24k.
On the other hand, if you enjoy the challenge of dealing with inbound service calls and delighting customers with your knowledge bank and excellent service skills then you’ll be glad to know we offer excellent working hours and a generous monthly bonus.
Working at CXP isn’t an easy option, we require focused and energetic people, but we also know how to relax and wind down. You’ll reap the benefits of our awards nights and charity events. You’ll be part of a team where internal progression and development opportunities are not uncommon. Over 80% of our Team Managers and support staff have all started on the call centre floor and progressed through the ranks. Our dress down weeks and monthly incentives don’t hurt either.
So if you’re ready to take the next step into a rewarding career, click apply now below.
Rewards & Benefits
We’re proud to have loyal and happy team. If you come and join us, we’d love you to stay. Our rewards and benefits are outlined below.
Competitive basic with realistic OTE (over 90% of the team achieve bonus each month)
Fun, friendly and relaxed environment
Discounted cinema tickets, gym memberships, supermarket and high street shopping
Prime City Centre location (three minute walk from Central and Queen Street Stations)
Earn when you Refer a friend
Length of service awards
Fantastic development opportunities
Awards nights and charity events
Regular social events