On a Typical say at work the following is done: contact new clients obtain information concerning their case, enter information acquired from client on case management software and create new files, Generation of suitable client care correspondence for clients, When processing new claims, ensure that any concerns regarding liability and fraud are communicated immediately to your. First Response line manager, Take incoming calls to the office and deal with routine client enquiries efficiently.
As this is my first job at a Solicitor's firm, it was interesting learning new ways of dealing with client - delivering customer service. Each case is unique and is dealt with different manner, which makes the job more exciting.
Management is always there when you need them. Understanding towards staff needs and requirements.
As a solicitor's firm, it is important to get all details correct from the start, sometime communication barriers with the client can cause issues, but are later resolved.
Fun office environment, speaking to different clients and different types of cases make the job interesting.
Friendly working environment