CrossCountry Employee Reviews

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4.0
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A good working environment
Employee (Current Employee) –  United Kingdom17 December 2018
Opportunities for progression and advancement, a good working environment and team across the business.

Lot's of internal promotion opportunities and movement between teams and departments.
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1.0
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Poor company and bad management
HR Administrator (Former Employee) –  Birmingham, West Midlands28 November 2018
Company has gone downhill especially after the appointment of some Directors within the business that only focus on areas they’re interested about, they fail to focus on the holistic department. Work culture has gone downhill and it is shocking to see the level of staff turnover. Poor company in current state.
Cons
Bad exec team
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4.0
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productive workplace
Customer Relations Duty Manager (Current Employee) –  Birmingham, ENG18 February 2015
very busy, managing a team of 17 advisors carrying out coaching and ensuring the quality of all outgoing and incoming phone calls from customers. also ensuring the quality of all outgoing correspondence. ensuring SLA's are adhered to, hardest part of the job was to ensure agents remained motivated and positive especially following particularly upsetting incidents or angry phonecalls. the best part of the job was knowing that I contributed the customer satisfaction
Pros
free train travel
Cons
late night shifts
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Overall rating

2.2
Based on 6 reviews
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Ratings by category

2.3Work/Life Balance
3.5Salary/Benefits
3.3Job Security/Advancement
2.0Management
2.3Culture

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