Creative Support Employee Reviews

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Terrible company
Support Worker (Current Employee) –  Barrow-In-Furness, Cumbria6 October 2018
Over worked undervalued under payed and short staffed. The company cannot retain staff because of the pressures put on them for minimum wage. 6months people last. I really cannot put it into words how bad it is working for creative support. Advertised 8.20. But it's 7.90 ph. For the first 12months. No even enough to live on. The place is a joke.
Pros
Non
Cons
To many to list
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1.0
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Avoid
Support Worker (Current Employee) –  Runcorn, Cheshire20 September 2018
Best to avoid the uncreatives !! My time there was absolutely dire, management have serious issues and literally can’t manage there own lives let alone a staff team and it’s that dread when your payslip arrives and you know you can’t live off it even if you do double shifts and 8 day shifts it’s about £1100.
Staff are all out for themselves it’s that type of environment that causes people to trust nobody unbelievably weak.
I can’t believe company’s like this are still around
Pros
Erm
Cons
Too many to list
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2.0
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Un happy with the company
Support Worker (Former Employee) –  Stockton-on-Tees, Durham15 September 2018
My view of this company that they lack in empathy and compassion when dealing with staff ploblems and do not requize when their staff are in difficulty. And walk all over your confidence and also be little you in every way possible especially when they lack the ability to look after their staff. As when I started I was on a 14 week work trial which was pityful as I had not done this type of work before I was sent to a project to do lone working not having had the training after only been with the company for only 6 weeks, when I was was supposed to be when I was supposed to be look after and shown how to do the job which they started to do after being there after 6 months.
Pros
None
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3.0
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good staff.
Mental Health Support Worker (Current Employee) –  Warrington29 August 2018
Good staff morale. can be a demanding job. People who are looking to progress within management have limited if no opportunities.
Decent shift patterns
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4.0
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fun place to work
Relief support worker (Former Employee) –  London, Greater London23 August 2018
More things to learn and multi-culture working place. Managers are very supportive and provide trainings to all staff, work culture brilliant and good organisation.
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4.0
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Much better than some care companies I've worked for
Deputy Manager (Current Employee) –  Manchester, Greater Manchester19 August 2018
I have worked in a number of care organisations, and unfortunately all of them have their faults. However, Creative Support is the best company I have worked for. I have worked in a number of roles, from support worker and throughout management roles throughout my career, and find that Creative Support really value their employees and put time and money into their progression. You will find that most individuals in management have worked their way up the ladder in Creative Support, which shows the opportunities available.

The training available to staff is vast and emphasis is put on employee professional development, if the employee wants this.

The salary could be better, but unfortunately this is a care sector issue, not a Creative Support issue.

Overall, this is definitely one of the better care organisations to work for.
Pros
Great training, advancement opportunities
Cons
Not great salaries, however this is across the care sector, not just Creative Support
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3.0
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Management
Support Worker (Former Employee) –  Kendal28 July 2018
The first level management is restricted by higher up management. There is not enough training for the required roles and the pay is not high enough for the job expectations and the role is under valued in the industry.
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Stay away
Night Support Worker (Former Employee) –  Uk27 July 2018
The management retreat employees very poorly.

Would not recommend anyone to work for this company.

Stay away! As an employee you are not valued!

Poor working conditions, long hours. If you complain you are told well if you don’t like it, there’s the door.
Pros
Non
Cons
Under valued
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1.0
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Poor management
Support Worker (Former Employee) –  Birmingham, West Midlands24 July 2018
Worked for creative support for about 4 years. Very little support from management the pay does not reflect how much u have to do. Once you spoke out you was targeted and treated unfairly. I was pushed out my role. Worse company ever.
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2.0
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Great company ethos, dont care about the empolyees!
Team Leader (Former Employee) –  Birmingham, West Midlands17 July 2018
Creative Support really care about the service user and any support is person cantered however very little consideration is given to the support worker. There is very little incentive and the company rely heavily on the stronger, hard working more honest member's of the team.

They do provide good training opportunities which enable the support workers to deliver a excellent standard of care and support.

The CEO and founder of the company controls absolutely everything which causes hideous delays, a nightmare bottleneck rendering the satellite services ineffective and less productive. Having worked alongside other similar care providers this has been embarrassing to still be using systems and equipment that is dated, not cost effective or time efficient and at times not user friendly.
Pros
Trianing opportunoites
Cons
Poor pay, no staff incentive.
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4.0
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fast pace environment
Support Worker (Current Employee) –  Middlesbrough, North Yorkshire12 July 2018
the environment i work i is very fast paced and enjoyable. many different characters to work with. plenty of scope for over time and full time hours. get to learn a lot of new things about learning disabilities very interesting.
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fun place to work
Support Worker (Former Employee) –  Saltburn-by-the-Sea3 July 2018
supporting individuals with all aspects of their life
long hours
taken individuals on outings
different each day
company training on going very suppotive
Pros
meeting individauls needs
Cons
Long hours
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2.0
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Needs Improvement
Support Worker (Current Employee) –  Reading, Berkshire26 June 2018
Creative Support seem to hark back to the days of archaic administration and management. This is 2018 after all yet they still adopt a paper based payroll system which more than often than not leads to staff not being paid properly or on time. The homes also tend to have site based leaders who spend the majority of the day hiding in the office/staff room rather than a hands on approach with residents. Mind you someone less cynical may call that delegating...
Pros
Shifts and excessive hours aren't forced upon workers
Cons
Not getting paid on time or the proper amount, bad administration/HR, jobsworth team leaders
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A nightmare
Support Worker (Former Employee) –  South Shields, Tyne and Wear23 June 2018
I would give this company a massive swerve. Very, very low wages for the work you do, you need at least triple the minimum wage. If you want to burn yourself out fast, go for this. The management are nowhere to be seen when you need help. Most of the customers are lovely.
Pros
Lovely customers.
Cons
The list is endless.
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Not great
Mental Health Support Worker (Former Employee) –  Greater Manchester10 June 2018
The management would sign up any ol' Joe off the street regardless of their risk factors so that they wouldn't have voids and could more £££ off the local authorities in subsidies and big bonuses at the end of the year. Staff are treated as expendables and can find themselves suspended and under investigation at any given moment which can result in serious psychological trauma and health issues for them. Plus, you have to work really long shifts to make worthwhile and make the ends meet (somehow!). However, it's alright if you want to start a career in the social healthcare sector.
Pros
Ok place to gain experience
Cons
Too many to fit here!
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3.0
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Not the worst company...
Support Worker (Current Employee) –  Merseyside19 May 2018
Not the worst company that I have worked for, however as with all care sectors, hours are long, mixed between earlies, lates, sleepins, bank holidays etc, and as a result your work/home life balance is affected. Managers do their best but are not fully supported by their superiors which is a real shame. Service users are fun to support, it can be challenging but very rewarding.
Pros
Service users
Cons
Long and unsociable hours.
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Horrible company
Support Worker (Former Employee) –  North West12 May 2018
If you are thinking of applying for a job with creative Support i would advise you not to. Service users are not listened to or respected. Any concerns raised are brushed under the carpet. Management are bullies who lie to service users families and make services look good on paper for CQC inspections. Staff are not treated equally. The payroll department mess up with wages all the time and they are very rude. They dont respond to emails or answer their phone on time. If you decide to go on maternity leave it can take more than 2 months for them to respond to your request.Only upside about this company is the service users, they are a pleasure to care for , its a shame they dont get all they deserve .
Pros
Wonderful service users
Cons
Poor management, rude payroll staff, no equality, service users not valued
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Former employee morecambe
Support Worker (Former Employee) –  Morecambe, Lancashire11 May 2018
Creative support provide training which is basic care and support training they emphasize the importance of policy and procedure , however whether this is followed in workplace is another matter ... what matters to them is the packages the clients have and if this means policy is not followed then so be it If a client wants to spend a voucher in something you as a support worker get told off by established members of staff who say its not allowed however finanacial policy stated if it's their money etc they can. If your face doesn't fit if you are allowing clients their full choices you again get told know you can't do that . If you show a more caring aspect to your job you get told you cant do that as its not allowed your a support worker you cant care ..... they sit around the houses doing very little except when it comes to a free lunch when they scramble in a rush to take clients out ..... the team leaders are afraid to speak up for clients against family members so half clients seem co supported instead of being given their full choices .... management scratch each others back so any complaints are ignored ....and if you do complain and allow client full choices you get alienated and made miserable because you have gone against the in crowd of staff ..... creative support do not support clients withh full choices or staff to help them do this . Each house has it's own rules and god help you if you don't fit in or follow them
Pros
Clients
Cons
Management house staff team leaders
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4.0
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Great training, and a company that wants to look after you
Support Worker (Former Employee) –  Greater Manchester25 April 2018
Worked for CS on and off for a number of years. Overall a good company to work for. I think care is hard place to be at the moment, for both employers and employees. Learned absolutely loads at CS thanks to a great on-site training department (one of the best) and brilliant managers. There might be a lot of paperwork within the job but once you have been elsewhere you soon learn it is there for a reason, it is a thorough approach to care and means staff and service users are well cared for and protected. If you spend time getting to know the SUs and develop a therapeutic relationship you will be absolutely fine. Some aspects of the role are frustrating - the payroll dept, etc - but it really is 99% up to you to keep accurate records of what you've worked and get your timesheet in on time! One of the best things is is the out of hours support - even if you are lone working help is always a phone call away and out of hours team are really great. This company also pay £60+ for sleeps - there are still some companies out there who are not.
Pros
training, managers
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over worked and undervalued
manager (Former Employee) –  Cumbria17 April 2018
Expected to work 60 plus hours a week as a supervisor, some days 18 hours. Told not to listen to clients, to do as external agencies dictated, including being told to leave clients in wet beds. If you really care about vulnerable adults do not work for Creative Support.
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Overall rating

2.6
Based on 235 reviews
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